1.    3 Weeks Ago #1
    Join Date : Jul 2017
    Posts : 42
    Windows 10 Professional

    "This Computer Already Has 4 Partitions", Yet only 2 Show/"Exist"


    I have a Client right now who attempted to fix his laptop's hard drive for some reason, and has contacted HP to use a HP system Diagnostics installer, supposedly, to successfully remove a BIOs password on his system. Now he's attempting to use this program again, with the error, "This computer already has 4 Partitions, Additional Partitions cannot be created." Constantly showing up in response. In spite of this, when I check my clients' Disk manager only 2 Partitions are Shown, with no other additional Partitions, nor hints of a recovery Disk or otherwise in the slightest available. If anyone can figure out what is either causing this, or possibly how I can remove these additional "partitions," I would greatly appreciate it.

    For Specific Details, his is a 250GB SSD HP Pro book 6570b laptop with Windows 10 Pro, and nothing else so far in terms of additional OS's. Just Noting this Down here in case It might be a Manufacturer's hardware defect, or possibly something similar.
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : Jul 2015
    Posts : 3,755
    10 Pro

    Not all partitions show in disk management. Go to cmd prompt and type diskpart then see what you get for the following:
    Code:
    Microsoft DiskPart version 10.0.16299.15
    
    Copyright (C) Microsoft Corporation.
    On computer: MACBOOK
    
    DISKPART> list disk
    
      Disk ###  Status         Size     Free     Dyn  Gpt
      --------  -------------  -------  -------  ---  ---
      Disk 0    Online          113 GB      0 B        *
    
    DISKPART> select disk 0
    
    Disk 0 is now the selected disk.
    
    DISKPART> list volume
    
      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
      ----------  ---  -----------  -----  ----------  -------  ---------  --------
      Volume 0     C   MacBook      NTFS   Partition    106 GB  Healthy    Boot
      Volume 1     D                ReFS   Partition   6144 MB  Healthy
      Volume 2         Recovery     NTFS   Partition    450 MB  Healthy    Hidden
      Volume 3                      FAT32  Partition    100 MB  Healthy    System
    
    DISKPART> list partition
    
      Partition ###  Type              Size     Offset
      -------------  ----------------  -------  -------
      Partition 1    Recovery           450 MB  1024 KB
      Partition 2    System             100 MB   451 MB
      Partition 3    Reserved            16 MB   551 MB
      Partition 4    Primary            106 GB   567 MB
      Partition 5    Primary           6144 MB   106 GB
    
    DISKPART>
      My ComputerSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Jul 2017
    Posts : 42
    Windows 10 Professional
    Thread Starter

    Quote Originally Posted by lx07 View Post
    Not all partitions show in disk management. Go to cmd prompt and type diskpart then see what you get for the following:
    Code:
    Microsoft DiskPart version 10.0.16299.15
    
    Copyright (C) Microsoft Corporation.
    On computer: MACBOOK
    
    DISKPART> list disk
    
      Disk ###  Status         Size     Free     Dyn  Gpt
      --------  -------------  -------  -------  ---  ---
      Disk 0    Online          113 GB      0 B        *
    
    DISKPART> select disk 0
    
    Disk 0 is now the selected disk.
    
    DISKPART> list volume
    
      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
      ----------  ---  -----------  -----  ----------  -------  ---------  --------
      Volume 0     C   MacBook      NTFS   Partition    106 GB  Healthy    Boot
      Volume 1     D                ReFS   Partition   6144 MB  Healthy
      Volume 2         Recovery     NTFS   Partition    450 MB  Healthy    Hidden
      Volume 3                      FAT32  Partition    100 MB  Healthy    System
    
    DISKPART> list partition
    
      Partition ###  Type              Size     Offset
      -------------  ----------------  -------  -------
      Partition 1    Recovery           450 MB  1024 KB
      Partition 2    System             100 MB   451 MB
      Partition 3    Reserved            16 MB   551 MB
      Partition 4    Primary            106 GB   567 MB
      Partition 5    Primary           6144 MB   106 GB
    
    DISKPART>
    Yes, I've done that step, and so far the Disk space viewable seems to match up to the Disk partitions in Cmd. The only outlier visible so far is some strange volume of 0 mb, in the volume section, but otherwise nothing different from what I already can see. I've included a screenshot to show for anything I've possibly missed.

    https://pasteboard.co/GROmQ0w.jpg

    Click image for larger version. 

Name:	bandicam 2017-11-02 10-21-46-920.jpg 
Views:	4 
Size:	77.5 KB 
ID:	161782
      My ComputerSystem Spec
  4.    3 Weeks Ago #4
    Join Date : Jul 2015
    Posts : 3,755
    10 Pro

    Quote Originally Posted by SotoPrior View Post
    Yes, I've done that step, and so far the Disk space viewable seems to match up to the Disk partitions in Cmd. The only outlier visible so far is some strange volume of 0 mb, in the volume section, but otherwise nothing different from what I already can see.
    There are certainly only 2 partitions on the disk. The 0B volume E is the (empty) DVD drive.

    I don't know why the software would consider there are 4. What is the name of this HP diagnostic software? Someone else here may have used it (not me I'm afraid).
      My ComputerSystem Spec
  5.    3 Weeks Ago #5
    Join Date : Jul 2017
    Posts : 42
    Windows 10 Professional
    Thread Starter

    Quote Originally Posted by lx07 View Post
    There are certainly only 2 partitions on the disk. The 0B volume E is the (empty) DVD drive.

    I don't know why the software would consider there are 4. What is the name of this HP diagnostic software? Someone else here may have used it (not me I'm afraid).
    In terms of the Software my Client was emailed by HP, I've Screenshotted the Full details, and Name of the File Itself.

    https://pasteboard.co/GROyGv3.jpg

    Click image for larger version. 

Name:	bandicam 2017-11-02 10-53-02-140.jpg 
Views:	27 
Size:	61.7 KB 
ID:	161789
      My ComputerSystem Spec
  6.    3 Weeks Ago #6
    Join Date : Jul 2015
    Posts : 3,755
    10 Pro

    I know nothing about this program but why run a diagnostics program for UEFI on a BIOS PC?

    EFI systems will have 2 extra partitions - the 100 MB EFI System partition (number 2 in my list above) and the Microsoft Reserved 16MB (number 3). The program could be just assuming these exist.

    Honestly it shouldn't even work - it should check it is running on a UEFI computer.

    There is a version here for older machines (at the bottom of the page)

    HP PC Hardware Diagnostics | HP® Official Site
      My ComputerSystem Spec

 


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