Windows 10: WD My book not shoving up any data/partition

  1.    02 Nov 2017 #1

    WD My book not shoving up any data/partition

    On my external drive “My Book”,

    Model Number: WDC20EARX-32PASB0 (ATA)
    bought in 2012

    Led started blinking in an anomalous manner, and it was connecting and disconnecting from pc continuosly.
    Supposing it may be a powersupply failure or a usb interface failure, I unmounted it and installed in a pc via sata connector.
    The hard disk is recognized by BIOS.
    It is not shoved among available drives in WIN 10, but it is seen in device manager and in disk management is showed as unallocated. It asked me to inizialize the disk, but It means a data loss.

    I want to recover all the files in the disk, but I can’t access it.

    I’m trying to analize it with Disk Test 7.1, but it shows me no partition.

    I red that WD disks are encrypted by default.

    I’ve been using the HDD as it came out of the box, without formatting in a different way from the one you factory did, without using WS SmartWare or other backup software.

    What can I do to to retrieve my data?
      My ComputerSystem Spec

  2. Posts : 657
    Windows 7 Ultimate 32bit
       02 Nov 2017 #2

    Hi starscreamxxl,

    Welcome to ten Forums.

    You made a monumental mistake by taking the HDD out of the case.

    And yes, except the WD Elements model ( both desktop and portable) all other models (
    ( both desktop and portable) are hardware encrypted. The encrypt/decrypt chip /key resides in the SATA to USB bridge electronics in the enclosure. Since the data in the HDD is encrypted, you cannot take the HDD out and recover the data. What all you will get is the encrypted data which is absolutely useless even if the HDD is good..

    As a first step you should have tried the external HDD on another working PC. If it was only a problem with the HDD inside we could have tried data recovery in situ . There are only two things the user can try. 1. Change the power adapter and check. 2. Change the USB cable and check. If these two fail to get the external right and it is determined that the SATA to USB bridge is faulty, your only option would have been to return it to WD Data recovery partners, who only have the key to decrypt the data in case recovery is possible.. No one else can help you on this.

    Even now you can contact the WD partners in your region and discuss. Telephonic consultation is free.

    But I don't think their fee will be acceptable to you more so the hiked-fee, since you have tampered with the external drive.
    Last edited by jumanji; 02 Nov 2017 at 09:07.
      My ComputerSystem Spec

  3.    02 Nov 2017 #3

    Hi Jumanji. Before unmounting the disk out from its case I've had some test:

    - Measured the Voltage of the power adapter. It is good, it gives 12.3V.
    - Tried the disk with another usb3 cable on the same pc and on another pc.

    So I'm pretty sure it is a problem of the Sata to Usb bridge.
    Moreover, I tried to access the disk (when unomunted and inside the pc) with a live distribution of Linux (Ubuntu) but it is the same..the disk is not allocated...

    I've written to WD assistance, but they haven't answered yet ( Hope they will soon or after)...

    Is there anything else you can suggest?
      My ComputerSystem Spec

  4. Posts : 657
    Windows 7 Ultimate 32bit
       02 Nov 2017 #4

    "Is there anything else you can suggest?"


    Edit: Just saw that SIW2 has suggested reallymine in your thread in Windows sevenforums. I have no idea about it.
    Last edited by jumanji; 02 Nov 2017 at 14:06.
      My ComputerSystem Spec

  5.    03 Nov 2017 #5

    "Just saw that SIW2 has suggested reallymine in your thread in Windows sevenforums."

    I saw it, I'll give it a try, hope it works!!
      My ComputerSystem Spec


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