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  1.    3 Weeks Ago #1
    Join Date : Dec 2015
    Posts : 33
    Microsoft Windows 10 Pro 64-bit

    USB device keeps on being removed


    Hi guy! I just assembled a computer a couple of weeks ago and after a few days, I was receiving a notification that a USB device keeps on being removed. The thing is, the only USB devices that are attached to the mobo are my keyboard and mouse. I tried removing and insert them again but still no avail. I thought it was just a bug and the fall creators' update would fix it but still no avail.

    I tried disabling and uninstalling it via device manager but it always pops out. Any help would be appreciated
    Click image for larger version. 

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      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : May 2016
    Posts : 744
    Windows 10 Pro

    Did you install all the drivers for the mobo from the software/driver DVD?
      My ComputerSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Jun 2014
    USA
    Posts : 1,577
    Windows 10 Pro x64

    There are other devices in the system that use USB controllers not just those you can readily see. It might also be driver issue somewhere that's causing the USB issue.

    With that, if your mouse and keyboard are still working after you get this warning they're probably not the issue. That said, check the motherboard vendor to see if they are any new chipset drivers out, and that you have them installed, as well as the latest ones.

    Additionally, if your motherboard has Thunderbolt, make sure you have it's drivers installed, even if you're not using it.

    Let us know.
      My ComputersSystem Spec
  4.    3 Weeks Ago #4
    Join Date : May 2016
    Posts : 744
    Windows 10 Pro

    You might want to correct your system specs......everything is listed in the wrong spot.
      My ComputerSystem Spec
  5.    3 Weeks Ago #5
    Join Date : Dec 2015
    Posts : 33
    Microsoft Windows 10 Pro 64-bit
    Thread Starter

    Quote Originally Posted by Plankton View Post
    You might want to correct your system specs......everything is listed in the wrong spot.
    good thing you noticed! I used the systeminfo.exe from sevenforums and was assuming all is well.

    Also, I downloaded the latest drivers from the website since I don't have a dvd rom.
      My ComputerSystem Spec
  6.    3 Weeks Ago #6
    Join Date : Dec 2015
    Posts : 33
    Microsoft Windows 10 Pro 64-bit
    Thread Starter

    Quote Originally Posted by sygnus21 View Post
    There are other devices in the system that use USB controllers not just those you can readily see. It might also be driver issue somewhere that's causing the USB issue.

    With that, if your mouse and keyboard are still working after you get this warning they're probably not the issue. That said, check the motherboard vendor to see if they are any new chipset drivers out, and that you have them installed, as well as the latest ones.

    Additionally, if your motherboard has Thunderbolt, make sure you have it's drivers installed, even if you're not using it.

    Let us know.
    If I use the windows update, will it automatically find the latest drivers for me or will I have to download it manually from Asus's website?
      My ComputerSystem Spec
  7.    3 Weeks Ago #7
    Join Date : May 2016
    Posts : 744
    Windows 10 Pro

    I would go to Asus website.
      My ComputerSystem Spec
  8.    3 Weeks Ago #8
    Join Date : May 2016
    Posts : 744
    Windows 10 Pro

    Quote Originally Posted by jaypels View Post
    good thing you noticed! I used the systeminfo.exe from sevenforums and was assuming all is well.

    Also, I downloaded the latest drivers from the website since I don't have a dvd rom.
    Did you download/install all of them? From your attachment, it doesn't look like it.....it's why I asked in the first place.
      My ComputerSystem Spec
  9.    3 Weeks Ago #9
    Join Date : Jun 2014
    USA
    Posts : 1,577
    Windows 10 Pro x64

    Quote Originally Posted by jaypels View Post
    If I use the windows update, will it automatically find the latest drivers for me or will I have to download it manually from Asus's website?
    For your motherboard you need to go their website and get the drivers. Windows won't get all your drivers so you're need to get them. And it's best to get your motherboard and device drivers from the vendor for better compatibility and reliability with performance to follow. Something like that. You get my point I hope
      My ComputersSystem Spec
  10.    3 Weeks Ago #10
    Join Date : Dec 2015
    Posts : 33
    Microsoft Windows 10 Pro 64-bit
    Thread Starter

    Quote Originally Posted by Plankton View Post
    Did you download/install all of them? From your attachment, it doesn't look like it.....it's why I asked in the first place.
    Quote Originally Posted by sygnus21 View Post
    For your motherboard you need to go their website and get the drivers. Windows won't get all your drivers so you're need to get them. And it's best to get your motherboard and device drivers from the vendor for better compatibility and reliability with performance to follow. Something like that. You get my point I hope
    gotcha. will do that later after I finish work. thank you guys!
      My ComputerSystem Spec

 
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