USB device keeps on being removed

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  1. Posts : 47
    Microsoft Windows 10 Pro 64-bit
       29 Oct 2017 #1

    USB device keeps on being removed


    Hi guy! I just assembled a computer a couple of weeks ago and after a few days, I was receiving a notification that a USB device keeps on being removed. The thing is, the only USB devices that are attached to the mobo are my keyboard and mouse. I tried removing and insert them again but still no avail. I thought it was just a bug and the fall creators' update would fix it but still no avail.

    I tried disabling and uninstalling it via device manager but it always pops out. Any help would be appreciated
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      My ComputerSystem Spec

  2.    29 Oct 2017 #2

    Did you install all the drivers for the mobo from the software/driver DVD?
      My ComputerSystem Spec

  3.    29 Oct 2017 #3

    There are other devices in the system that use USB controllers not just those you can readily see. It might also be driver issue somewhere that's causing the USB issue.

    With that, if your mouse and keyboard are still working after you get this warning they're probably not the issue. That said, check the motherboard vendor to see if they are any new chipset drivers out, and that you have them installed, as well as the latest ones.

    Additionally, if your motherboard has Thunderbolt, make sure you have it's drivers installed, even if you're not using it.

    Let us know.
      My ComputerSystem Spec

  4.    29 Oct 2017 #4

    You might want to correct your system specs......everything is listed in the wrong spot.
      My ComputerSystem Spec


  5. Posts : 47
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       29 Oct 2017 #5

    Plankton said: View Post
    You might want to correct your system specs......everything is listed in the wrong spot.
    good thing you noticed! I used the systeminfo.exe from sevenforums and was assuming all is well.

    Also, I downloaded the latest drivers from the website since I don't have a dvd rom.
      My ComputerSystem Spec


  6. Posts : 47
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       29 Oct 2017 #6

    sygnus21 said: View Post
    There are other devices in the system that use USB controllers not just those you can readily see. It might also be driver issue somewhere that's causing the USB issue.

    With that, if your mouse and keyboard are still working after you get this warning they're probably not the issue. That said, check the motherboard vendor to see if they are any new chipset drivers out, and that you have them installed, as well as the latest ones.

    Additionally, if your motherboard has Thunderbolt, make sure you have it's drivers installed, even if you're not using it.

    Let us know.
    If I use the windows update, will it automatically find the latest drivers for me or will I have to download it manually from Asus's website?
      My ComputerSystem Spec

  7.    29 Oct 2017 #7

    I would go to Asus website.
      My ComputerSystem Spec

  8.    29 Oct 2017 #8

    jaypels said: View Post
    good thing you noticed! I used the systeminfo.exe from sevenforums and was assuming all is well.

    Also, I downloaded the latest drivers from the website since I don't have a dvd rom.
    Did you download/install all of them? From your attachment, it doesn't look like it.....it's why I asked in the first place.
      My ComputerSystem Spec

  9.    29 Oct 2017 #9

    jaypels said: View Post
    If I use the windows update, will it automatically find the latest drivers for me or will I have to download it manually from Asus's website?
    For your motherboard you need to go their website and get the drivers. Windows won't get all your drivers so you're need to get them. And it's best to get your motherboard and device drivers from the vendor for better compatibility and reliability with performance to follow. Something like that. You get my point I hope :)
      My ComputerSystem Spec


  10. Posts : 47
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       29 Oct 2017 #10

    Plankton said: View Post
    Did you download/install all of them? From your attachment, it doesn't look like it.....it's why I asked in the first place.
    sygnus21 said: View Post
    For your motherboard you need to go their website and get the drivers. Windows won't get all your drivers so you're need to get them. And it's best to get your motherboard and device drivers from the vendor for better compatibility and reliability with performance to follow. Something like that. You get my point I hope :)
    gotcha. will do that later after I finish work. thank you guys!
      My ComputerSystem Spec


 
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