Windows 10: Logitech K520 Installation Help Solved

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  1.    25 Oct 2017 #1

    Logitech K520 Installation Help

    Hello! I've never owned a wireless keyboard and mouse before. So I just got this to upgrade my wired mouse and keyboard. So straight away I plugged in the dongle, pulled the tabs on the batteries, switched them on, and nada. The mouse moves very jerkily and the keyboard turns on then turns off. I checked the batteries, all three are in the green on a battery checker. I've run the Unifying software and it can't pair the keyboard so it will start to work. Admittedly the wired keyboard and mouse are still plugged in and I've not rebooted the computer yet. I really really *really* hate to reboot the computer unless i really really *really* have to, I tend to treat my system like a server in that respect. And I was keeping the wired versions plugged in until the wireless ones are running just for backup like now I'm using the wired keyboard to type in this message and such. So, do I have a bad pair of devices and need to send them back or ... ?

    Oh! And the computer isn't that far away neither, I can reach out and pat the top of the case so it's close.
      My ComputerSystem Spec

  2. Posts : 198
    Windows 10 Pro
       25 Oct 2017 #2

    try them in a different usb port and maybe directly to the unit if its in a hub of some sort as could be power related. A reboot shouldnt be required tho for usb mouse and kb's.
      My ComputerSystem Spec

  3. Posts : 688
    Windows 10 Pro 64bit
       25 Oct 2017 #3

    Iirc with my Logitech keyboard & mouse I had to install the setpoint software to change the mouse/keyboard setting, also don’t turn on the devices until the unifying software tells you to.
      My ComputerSystem Spec

  4.    25 Oct 2017 #4

    @Bastet Opps! I switched them on even before I installed the Unifiying software. Though when it said to switch *off* then switch *on* the device I was trying to pair, which is the nonfunctioning keyboard, I did so and it failed to pair. So now what? O.o
      My ComputerSystem Spec

  5. Posts : 3,299
    10.5 Home 1803 x64
       25 Oct 2017 #5

    Yes, you should install Setpoint, it installs some drivers.

    Wireless Combo MK520 - Logitech Support

    Setpoint will probably crash, then you need to remove this DLL and install latest Visual C++ and restart.
    del "%ProgramFiles%\Logitech\SetPointP\msvcp110.dll" /s /f /q
      My ComputerSystem Spec

  6. Posts : 688
    Windows 10 Pro 64bit
       25 Oct 2017 #6

    This is from the Logitech website & is the same for all keyboard/mouse:
    Use the Logitech Unifying software
    You can also use Logitech Unifying software to connect to Unifying receiver for your mouse. If you don't already have it installed, you can download the Unifying software from the Downloads page.
    Launch the Logitech Unifying software:
    Windows: Start > Programs > Logitech > Unifying > Logitech Unifying Software
    Macintosh: Application > Utilities > Logitech Unifying Software
    At the bottom of the Welcome screen, click Next.
    NOTE: These instructions use Windows screenshots. Macintosh will look slightly different, but the instructions are the same.
    Unifying Software

    When you see the "Restart the device…" screen, follow the on-screen instructions to turn your device off and then back on.
    Restart Device

    When your device is detected, you'll see a confirmation screen. Move your mouse to see if the cursor moves with it.
    If the connection is successful, click Yes and then Next.
    Mouse Detected

    If your device doesn't respond immediately, wait a minute to see if it connects. If the device is still unresponsive, select No, and then click Next to restart the pairing process from step 1.
    Click Finish to exit the Logitech Unifying software (or click Pair Another Device to pair additional devices). Your device should now be connected.
      My ComputerSystem Spec

  7.    25 Oct 2017 #7

    Ok, I installed the Setpoint software, latest for Windows 10 x64, and they keyboard maybe works. It's behaving like the mouse, very very *very* laggy. Type something and nothing appears for quite a bit. The mouse was the same, wiggle it and nothing for a few seconds then it would work a little then stop for a little, etc. O.o I typed "Test" and only t appeared after a few seconds then nothing.
      My ComputerSystem Spec

  8.    25 Oct 2017 #8

    Something is really weird here. O.o I am going into the Unifying Software Advanced View, it lists the keyboard and mouse, and even though the keyboard is switched on, the software lists it as Inactive, unknown battery, and unknown firmware version. O.o

    There we go, bleh, I had to move the dongle from a back port to the front panel. That's going to be annoying. Oh well. Thanks all!
      My ComputerSystem Spec

  9. Posts : 688
    Windows 10 Pro 64bit
       25 Oct 2017 #9

    You may have to remove the devices via the unifiying receiver software & start again.
      My ComputerSystem Spec

  10. Posts : 3,299
    10.5 Home 1803 x64
       25 Oct 2017 #10

    Make sure, you have the latest USB drivers (AMD/ASMedia).

    PRIME X370-PRO Driver & Tools| Motherboards | ASUS USA

    You can use Driver Easy Free for a scan to see, if you are missing any drivers.
      My ComputerSystem Spec

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