Windows 10: HP Pavilion X2 upgrade to 1709 - no sound


  1. Posts : 86
    Microsoft Windows 10 Home 64-bit/Windows 7 dual boot
       24 Oct 2017 #1

    HP Pavilion X2 upgrade to 1709 - no sound


    I eventually got my detachable laptop to upgrade to Fall Creator, and was very pleased, then noticed that when I received notifications there was no sound, checked all the usual suspects, volume, system sounds, drivers, etc even plugged a headset in, no sound. Using the HP troubleshooter, its first step was to take me through Windows troubleshooter, through the drivers uninstall, it even had me reset my BIOS. HP have a hardware tester built into the UEFI, and on following the instructions, sounds out of the speakers, indicating a pass, but still no sounds from W10. The last suggestion from HP was to update the BIOS, however knowing the system worked before the upgrade decided against that. I followed the roll-back instruction, and after noting the audio drivers in 1709, found the same drivers in the roll backed version, but the sound was working again - bizarre!
      My ComputersSystem Spec


  2. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Oct 2017 #2

    1) Open the HP website > software and drivers > enter the computers serial or product number and operating system > view drivers > post URL link into the thread.

    2) Enter the computer specs in the "My Computer" section:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
      My ComputerSystem Spec


  3. Posts : 86
    Microsoft Windows 10 Home 64-bit/Windows 7 dual boot
    Thread Starter
       24 Oct 2017 #3

    @zbook many thanks.

    1) Link: https://support.hp.com/gb-en/drivers...74?sku=L0B04EA

    2) How To Fill Out Your System Specs link does not work
    Filled in the spec for the desktop filling in the spec for the laptop now!
      My ComputersSystem Spec


  4. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Oct 2017 #4

    Check the link again as I just got it to open: How To Fill Out Your System Specs

    The HP link did not display the UEFI diagnostics that you mentioned in post #1.
    Did you download it to the computer or did you use create a flash drive?
    Was this the UEFI diagnostic that you ran: HP PC Hardware Diagnostics | HP® Official Site
    There is an extensive or loop until failure test that will test most hardware.
    And there is an interactive component test for the audio. Were you able to run this and get proper sound in the bios?

    In the left lower corner search type control > open control panel > large or small icons > click troubleshooting > on the left pane click view all > run these troubleshooters:
    1) hardware and devices
    2) playing audio
    3) recording audio
    4) video playback

    Report into the thread any fixes or items that were unable to be fixed.
      My ComputerSystem Spec


  5. Posts : 86
    Microsoft Windows 10 Home 64-bit/Windows 7 dual boot
    Thread Starter
       24 Oct 2017 #5

    This is the screen when I follow your link:
    Click image for larger version. 

Name:	image.png 
Views:	1 
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    The UEFI is an internal hardware tool, here is the link that showed me how to get there:

    http://hp.dezide.com/ts/start.jsp?gu...8e-b28e-11c2f9

    The trouble shooter took me through various MS trouble shooting tools, each ending with please restart your computor o apply fix, but none of them fixed anything.

    The trouble shooter is found at this link:

    https://hp.dezide.com/ts/start.jsp?g...rintScanDoctor
    Attached Thumbnails Attached Thumbnails image.png  
      My ComputersSystem Spec


  6. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Oct 2017 #6

    It appears to be #2 sufficient privileges as I am able to view the webpage. This would be useful to you and to viewers so it may be useful to see what can be done so that you can view the webpage and update the computer specs.

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /onlince /cleanup-image /restorehealth
    3) chkdsk /scan
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    4) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    5) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)


    https://support.microsoft.com/en-us/...oot-in-windows


    https://social.technet.microsoft.com...indows-10.aspx




    6) shutdown /r (you will reboot the computer so that it is in clean boot)


    Evaluate the sound in clean boot. Is it better, worse, or same?

    Post images of the problems found using the troubleshooters.
      My ComputerSystem Spec


  7. Posts : 86
    Microsoft Windows 10 Home 64-bit/Windows 7 dual boot
    Thread Starter
       24 Oct 2017 #7

    @zbook, there may be some confusion here, as I have rolled back the system and currently have sound, I only don't have sound in 1709.
      My ComputersSystem Spec


  8. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Oct 2017 #8

    Ah so likely a driver issue.
    If you upgrade again then see if you have sound in safe mode and or clean boot.
    There is only one driver provided by HP and it's the same driver for windows 8.1 and windows 10.
    See if you come up with an alternative on the Realtek website.
      My ComputerSystem Spec


  9. Posts : 86
    Microsoft Windows 10 Home 64-bit/Windows 7 dual boot
    Thread Starter
       25 Oct 2017 #9

    @zbook, many thanks I will follow your advice next time I upgrade
      My ComputersSystem Spec


 

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