How can I update my BIOS?

zbook said:

See if the log collector works with the default user (administrator).

BSOD - Posting Instructions - Windows 10 Forums

And see the above post in case it still does not work.

@zbook:



I keep getting that same error message.

@zbook, see if you can view it now. It's the line to my mom's OneDrive.

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

There should have been other files collected: msinfo32, dxdiag etc.

zbook said:

There should have been other files collected: msinfo32, dxdiag etc.

Let me check.

All I am seeing is MSINFO32.

msinfo32 is now on there. I didn't see dxdiag.

Please make sure that when you post the msinfo32 it is in the save in the same form as you view it. Do not save it as a text. Save it as a nfo before posting it.

In the left lower corner search type dxdiag > open all sections > give it at least 5 minutes to fully load > save to desktop > use one drive or drop box share link to post into the thread

Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
http://www.memtest.org/

This may take hours so plan to run it overnight.

Please make sure you use the Memtest86+ version 5.01 with the link below.

http://www.memtest.org/

The testing is done not by time but by passes.

The more passes the better.

There are a significant number of false negatives if fewer than 8 passes are made.

A false negative is a pass when there is malfunctioning RAM.

There is 4 GB of RAM on the computer.

Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM

Just 1 error is a fail and you can abort testing.

Memtest86+ - Advanced Memory Diagnostic Tool

Memtest86+ - Advanced Memory Diagnostic Tool

Microsoft Communityhttps://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461

MemTest86+ - Test RAM Windows 10 BSOD Tutorials
MemTest86+ - Test RAM BSOD Tutorials

2) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image of the results into the thread.

zbook said:

Please make sure that when you post the msinfo32 it is in the save in the same form as you view it. Do not save it as a text. Save it as a nfo before posting it.

In the left lower corner search type dxdiag > open all sections > give it at least 5 minutes to fully load > save to desktop > use one drive or drop box share link to post into the thread

How do I save it as nfo?

zbook said:

Please make sure that when you post the msinfo32 it is in the save in the same form as you view it. Do not save it as a text. Save it as a nfo before posting it.

In the left lower corner search type dxdiag > open all sections > give it at least 5 minutes to fully load > save to desktop > use one drive or drop box share link to post into the thread

dxdiag has been added, successfully.