How can I update my BIOS?

bro67 said:

The four pin cable that comes from the Power Supply, would be for a Motherboard connection for extra voltage. The DRAM refresh could be bad RAM or something else. You might want to find a mom & pop shop to look at the machine, since you are starting to get into problem areas that are harder to diagnose online, especially if the system is not booting, which can be due to a malfunctioning Motherboard or Power Supply.

Going by Crucial, this is the type of RAM that it uses: DDR3 PC3-12800 • CL=11 • Unbuffered • NON-ECC • DDR3-1600 • 1.35V •

It's booting now. It's because I had the RAM in wrong. I will check into the local computer shop here in town.

bro67 said:

Now that it is Booting, you got one headache out of the way. Since you have been dealing with it all day long, I would give it a break and maybe use tomorrow to look up some more stuff. You can use the Hiren boot Disk to check the system for issues. As for the bios update, it is usually done by using the installer in windows, a boot up installer or in special cases, in the bios. Make sure you have decent power, or else you could brick the motherboard.

@bro67, I will do that. Thanks for your help.

Were you able to run the administrative command prompt command without problems?

After completing the prior commands please post the results into the thread and please copy and post these commands to collect similar logs files as the DM log collector:

Administrative command prompt command to get logs:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

zbook said:

1) Please log on to the computer with the user that is the default administrator.
2) Open administrative command prompt and type or or copy and paste these commands:
3) sfc /scannow
4) dism /online /cleanup-image /restorehealth
5) chkdsk /scan
6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

@zbook:

Microsoft Windows [Version 10.0.16299.19]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.16299.15

Image Version: 10.0.16299.19

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is Acer.

Stage 1: Examining basic file system structure ...
565760 file records processed.
File verification completed.
9499 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
831 reparse records processed.
686288 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
831 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
60265 data files processed.
CHKDSK is verifying Usn Journal...
34551832 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

959133695 KB total disk space.
49798356 KB in 258467 files.
196404 KB in 60266 indexes.
0 KB in bad sectors.
707615 KB in use by the system.
65536 KB occupied by the log file.
908431320 KB available on disk.

4096 bytes in each allocation unit.
239783423 total allocation units on disk.
227107830 allocation units available on disk.

C:\WINDOWS\system32>

See if the log collector works with the default user (administrator).

BSOD - Posting Instructions - Windows 10 Forums

And see the above post in case it still does not work.

@zbook, it posted a bunch of icons with texts in them. Do I post all of them?

See if you can run the DM log collector. If you can post the zip into the thread.
If you still can't please indicate the error message.
For the administrative command prompt command to generate similar files please post using one drive or drop box share links.

I couldn't run the DM log collector. I will post the error message, and will also post the files like you said, however.