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  1.    3 Weeks Ago #41
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    See if the log collector works with the default user (administrator).

    BSOD - Posting Instructions - Windows 10 Forums

    And see the above post in case it still does not work.
    @zbook:

    Click image for larger version. 

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Views:	7 
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ID:	159736

    I keep getting that same error message.
      My ComputersSystem Spec
  2.    3 Weeks Ago #42
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    @zbook, see if you can view it now. It's the line to my mom's OneDrive.

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My ComputersSystem Spec
  3.    3 Weeks Ago #43
    Join Date : Apr 2017
    Posts : 8,634
    windows 10 professional version 1607 build 14393.969 64 bit

    There should have been other files collected: msinfo32, dxdiag etc.
      My ComputerSystem Spec
  4.    3 Weeks Ago #44
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    There should have been other files collected: msinfo32, dxdiag etc.
    Let me check.
      My ComputersSystem Spec
  5.    3 Weeks Ago #45
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    All I am seeing is MSINFO32.
      My ComputersSystem Spec
  6.    3 Weeks Ago #46
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    msinfo32 is now on there. I didn't see dxdiag.
      My ComputersSystem Spec
  7.    3 Weeks Ago #47
    Join Date : Apr 2017
    Posts : 8,634
    windows 10 professional version 1607 build 14393.969 64 bit

    Please make sure that when you post the msinfo32 it is in the save in the same form as you view it. Do not save it as a text. Save it as a nfo before posting it.

    In the left lower corner search type dxdiag > open all sections > give it at least 5 minutes to fully load > save to desktop > use one drive or drop box share link to post into the thread
      My ComputerSystem Spec
  8.    3 Weeks Ago #48
    Join Date : Apr 2017
    Posts : 8,634
    windows 10 professional version 1607 build 14393.969 64 bit

    Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    http://www.memtest.org/

    This may take hours so plan to run it overnight.

    Please make sure you use the Memtest86+ version 5.01 with the link below.

    http://www.memtest.org/

    The testing is done not by time but by passes.

    The more passes the better.

    There are a significant number of false negatives if fewer than 8 passes are made.

    A false negative is a pass when there is malfunctioning RAM.

    There is 4 GB of RAM on the computer.

    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM

    Just 1 error is a fail and you can abort testing.

    Memtest86+ - Advanced Memory Diagnostic Tool

    Memtest86+ - Advanced Memory Diagnostic Tool

    Microsoft Communityhttps://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461

    MemTest86+ - Test RAM Windows 10 BSOD Tutorials
    MemTest86+ - Test RAM BSOD Tutorials

    2) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image of the results into the thread.
      My ComputerSystem Spec
  9.    3 Weeks Ago #49
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    Please make sure that when you post the msinfo32 it is in the save in the same form as you view it. Do not save it as a text. Save it as a nfo before posting it.

    In the left lower corner search type dxdiag > open all sections > give it at least 5 minutes to fully load > save to desktop > use one drive or drop box share link to post into the thread
    How do I save it as nfo?
      My ComputersSystem Spec
  10.    3 Weeks Ago #50
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    Please make sure that when you post the msinfo32 it is in the save in the same form as you view it. Do not save it as a text. Save it as a nfo before posting it.

    In the left lower corner search type dxdiag > open all sections > give it at least 5 minutes to fully load > save to desktop > use one drive or drop box share link to post into the thread
    dxdiag has been added, successfully.
      My ComputersSystem Spec

 
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