Windows 10: How can I update my BIOS?

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  1. Posts : 1,248
    Windows 10 Home 64-bit
    Thread Starter
       22 Oct 2017 #41

    zbook said: View Post
    See if the log collector works with the default user (administrator).

    BSOD - Posting Instructions - Windows 10 Forums

    And see the above post in case it still does not work.
    @zbook:

    Click image for larger version. 

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    I keep getting that same error message.
      My ComputersSystem Spec


  2. Posts : 1,248
    Windows 10 Home 64-bit
    Thread Starter
       22 Oct 2017 #42

    @zbook, see if you can view it now. It's the line to my mom's OneDrive.

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My ComputersSystem Spec


  3. Posts : 14,337
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Oct 2017 #43

    There should have been other files collected: msinfo32, dxdiag etc.
      My ComputerSystem Spec


  4. Posts : 1,248
    Windows 10 Home 64-bit
    Thread Starter
       22 Oct 2017 #44

    zbook said: View Post
    There should have been other files collected: msinfo32, dxdiag etc.
    Let me check.
      My ComputersSystem Spec


  5. Posts : 1,248
    Windows 10 Home 64-bit
    Thread Starter
       22 Oct 2017 #45

    All I am seeing is MSINFO32.
      My ComputersSystem Spec


  6. Posts : 1,248
    Windows 10 Home 64-bit
    Thread Starter
       22 Oct 2017 #46

    msinfo32 is now on there. I didn't see dxdiag.
      My ComputersSystem Spec


  7. Posts : 14,337
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Oct 2017 #47

    Please make sure that when you post the msinfo32 it is in the save in the same form as you view it. Do not save it as a text. Save it as a nfo before posting it.

    In the left lower corner search type dxdiag > open all sections > give it at least 5 minutes to fully load > save to desktop > use one drive or drop box share link to post into the thread
      My ComputerSystem Spec


  8. Posts : 14,337
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Oct 2017 #48

    Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    http://www.memtest.org/

    This may take hours so plan to run it overnight.

    Please make sure you use the Memtest86+ version 5.01 with the link below.

    http://www.memtest.org/

    The testing is done not by time but by passes.

    The more passes the better.

    There are a significant number of false negatives if fewer than 8 passes are made.

    A false negative is a pass when there is malfunctioning RAM.

    There is 4 GB of RAM on the computer.

    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM

    Just 1 error is a fail and you can abort testing.

    Memtest86+ - Advanced Memory Diagnostic Tool

    Memtest86+ - Advanced Memory Diagnostic Tool

    Microsoft Communityhttps://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461

    MemTest86+ - Test RAM Windows 10 BSOD Tutorials
    MemTest86+ - Test RAM BSOD Tutorials

    2) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image of the results into the thread.
      My ComputerSystem Spec


  9. Posts : 1,248
    Windows 10 Home 64-bit
    Thread Starter
       22 Oct 2017 #49

    zbook said: View Post
    Please make sure that when you post the msinfo32 it is in the save in the same form as you view it. Do not save it as a text. Save it as a nfo before posting it.

    In the left lower corner search type dxdiag > open all sections > give it at least 5 minutes to fully load > save to desktop > use one drive or drop box share link to post into the thread
    How do I save it as nfo?
      My ComputersSystem Spec


  10. Posts : 1,248
    Windows 10 Home 64-bit
    Thread Starter
       22 Oct 2017 #50

    zbook said: View Post
    Please make sure that when you post the msinfo32 it is in the save in the same form as you view it. Do not save it as a text. Save it as a nfo before posting it.

    In the left lower corner search type dxdiag > open all sections > give it at least 5 minutes to fully load > save to desktop > use one drive or drop box share link to post into the thread
    dxdiag has been added, successfully.
      My ComputersSystem Spec


 
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