Windows 10: How can I update my BIOS?

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  1. Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter
       3 Weeks Ago #191

    Above is about the only thing that I can find about Bluetooth. System Information wont even let me enable it.
      My ComputersSystem Spec


  2. Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter
       2 Weeks Ago #192

    Each time I try to install the Bluetooth driver I get this blue screen.

      My ComputersSystem Spec


  3. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #193
      My ComputerSystem Spec


  4. Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter
       2 Weeks Ago #194

    zbook said: View Post
    I posted it under the BSOD section, @zbook. One second.
      My ComputersSystem Spec


  5. Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter
       2 Weeks Ago #195

    BSOD while trying to install Bluetooth driver through Device Manager
    BSOD while trying to install Bluetooth driver through Device Manager - Windows 10 Forums
      My ComputersSystem Spec


  6. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #196

    The BSOD was bugcheck 7e.
    Some Windbg commands are not working during this Windows upgrade period.
    These were other findings in the event log:

    Code:
    Event[1341]:  Log Name: System  Source: Service Control Manager  Date: 2017-10-31T15:07:36.146  Event ID: 7030  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The Bluetooth Handsfree Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
    Code:
    Event[1427]:  Log Name: System  Source: Microsoft-Windows-Diagnostics-Networking  Date: 2017-10-31T20:21:43.566  Event ID: 4000  Task: Diagnosis Success  Level: Information  Opcode: Info  Keyword: Core Events  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: Cindy-PC  Description: The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered: Helper Class Name: NdisHCRoot Cause: The NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter adapter is experiencing driver- or hardware-related problems Root Cause Guid: {EFD365E7-1744-4860-9158-D141BAF1005F} Repair option: The wireless network adapter is experiencing problemsContact your administrator to resolve driver or hardware issues. RepairGuid: {713CFC83-BB98-4C4D-93F6-D576BC8D9A0A} Seconds required for repair: 70 Security context required for repair: 0Interface: Wi-Fi 2 ({CD0CAC4F-D523-40C6-8E20-C7ABB2B17831})Event[1428]:  Log Name: System  Source: Microsoft-Windows-Diagnostics-Networking  Date: 2017-10-31T20:21:47.901  Event ID: 5200  Task: Repair Option Failure  Level: Information  Opcode: Info  Keyword: Core Events  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: Cindy-PC  Description: The Network Diagnostics Framework failed to execute the following repair: Repair option: The wireless network adapter is experiencing problemsContact your administrator to resolve driver or hardware issues. RepairGuid: {713CFC83-BB98-4C4D-93F6-D576BC8D9A0A}
    Code:
    11/1/2017 1:38 AM    Windows Error Reporting    Fault bucket AV_RtkAvrcpCtrlr!unknown_function, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 77b18c12-25e0-426b-b052-b587c8a2ce43
    
    Problem signature:
    P1: 1000007e
    P2: ffffffff80000003
    P3: fffff802d50b4285
    P4: ffff888ca86ea178
    P5: ffff888ca86e99c0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\103117-37921-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-211500-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERED20.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREEB6.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREFB1.tmp.txt
    \\?\C:\Windows\Temp\WER661A.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_3aab9da8c539ef28266aadd0f9ab55d3b9a1f84_00000000_cab_313c684b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 0e5d81f9-ed01-4169-825e-9d084519e023
    Report Status: 268435456
    Hashed bucket:11/1/2017 1:37 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1000007e
    P2: ffffffff80000003
    P3: fffff802d50b4285
    P4: ffff888ca86ea178
    P5: ffff888ca86e99c0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\103117-37921-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-211500-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERED20.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREEB6.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREFB1.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_3aab9da8c539ef28266aadd0f9ab55d3b9a1f84_00000000_cab_032befd0
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 0e5d81f9-ed01-4169-825e-9d084519e023
    Report Status: 4
    Hashed bucket:11/1/2017 1:25 AM    Windows Error Reporting    Fault bucket AV_RtkAvrcpCtrlr!unknown_function, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 12b79a45-bc06-4089-b02d-f0e59c099ae7
    
    Problem signature:
    P1: 1000007e
    P2: ffffffff80000003
    P3: fffff80036cb0285
    P4: ffffe301a4091188
    P5: ffffe301a40909d0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\103117-38984-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-315203-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER212B.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21C8.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2294.tmp.txt
    \\?\C:\Windows\Temp\WERBBA7.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_1a986856c0b12165e294aea88132c132af65d9_00000000_cab_30e9c2ea
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e1037298-e43c-4c68-a9c7-8cfc3d0f1883
    Report Status: 268435456
    Hashed bucket:11/1/2017 1:24 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1000007e
    P2: ffffffff80000003
    P3: fffff80036cb0285
    P4: ffffe301a4091188
    P5: ffffe301a40909d0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\103117-38984-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-315203-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER212B.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21C8.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2294.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_1a986856c0b12165e294aea88132c132af65d9_00000000_cab_031522c2
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e1037298-e43c-4c68-a9c7-8cfc3d0f1883
    Report Status: 4
    Hashed bucket:
      My ComputerSystem Spec


  7. Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter
       2 Weeks Ago #197

    @zbook, do you know of any solutions for these problems? Bluetooth problem, I am totally lost. I will check to see if there is an updated driver for the Wi-Fi adapter.
      My ComputersSystem Spec


  8. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #198

    The event logs indicated that there is a problem with its configuration.
    There have been multiple people troubleshooting the bluetooth and maybe this additional information may help.
      My ComputerSystem Spec


  9. Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter
       2 Weeks Ago #199

    zbook said: View Post
    The event logs indicated that there is a problem with its configuration.
    There have been multiple people troubleshooting the bluetooth and maybe this additional information may help.
    Okay. So, no solution to the problem?
      My ComputersSystem Spec


  10. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #200

    This is the error message that needs to be troubleshooted:

    The Bluetooth Handsfree Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.


    On the computer did it at any time display an error code for the bluetooth?


    Try running though the steps in this youtube video and see if it has any impact on the problem:
    How to resolve - YouTube

    The NOT allow interactive services needs to be troubleshooted.
      My ComputerSystem Spec


 
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