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  1.    3 Weeks Ago #151
    Join Date : Apr 2017
    Posts : 8,634
    windows 10 professional version 1607 build 14393.969 64 bit

    We can look at the event logs to see if there are any problems.
    BSOD - Posting Instructions - Windows 10 Forums
    Also in the left lower corner search type reliability > open reliability control panel
    There you can see if the computer is okay or is having problems.
    Reliability Monitor is the Best Windows Troubleshooting Tool You Arent Using
      My ComputerSystem Spec
  2.    3 Weeks Ago #152
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    We can look at the event logs to see if there are any problems.
    BSOD - Posting Instructions - Windows 10 Forums
    Also in the left lower corner search type reliability > open reliability control panel
    There you can see if the computer is okay or is having problems.
    Reliability Monitor is the Best Windows Troubleshooting Tool You Arent Using
    CINDY-PC-Sat_10_28_2017_190113_24.zip

    I have attached the dump collector files above. I had to disable my antivirus to run the program, as that's why the program wasn't wanting to run the other day.
      My ComputersSystem Spec
  3.    3 Weeks Ago #153
    Join Date : Apr 2017
    Posts : 8,634
    windows 10 professional version 1607 build 14393.969 64 bit

    The event log did not display problems with either fast startup or hibernation.

    It did display typical sleep entries:

    Code:
    Event[4449]:  Log Name: System  Source: Microsoft-Windows-Kernel-Power  Date: 2017-10-28T16:39:04.266  Event ID: 42  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The system is entering sleep.Sleep Reason: System IdleEvent[4450]:  Log Name: System  Source: Microsoft-Windows-Kernel-Power  Date: 2017-10-28T16:39:05.287  Event ID: 107  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The system has resumed from sleep.
    It also has entries where it was in low power state:

    Code:
    Event[4453]:  Log Name: System  Source: Microsoft-Windows-Power-Troubleshooter  Date: 2017-10-28T18:26:20.883  Event ID: 1  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: Cindy-PC  Description: The system has returned from a low power state.Sleep Time: ?2017?-?10?-?28T21:39:02.837828100ZWake Time: ?2017?-?10?-?28T23:26:13.191811100ZWake Source: Device -USB Input Device
    So the above indicate typical events.
    Last edited by zbook; 3 Weeks Ago at 23:13.
      My ComputerSystem Spec
  4.    3 Weeks Ago #154
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    Okay. I will check it out. It has Bluetooth on it when we first bought it. After I clean installed it, the Bluetooth adapter went away. I am now attempting to reinstall it from the drivers from Acer. If this doesnít install the Bluetooth adapter driver, what should I do?
      My ComputersSystem Spec
  5.    3 Weeks Ago #155
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    The event log did not display problems with either fast startup or hibernation.

    It did display typical sleep entries:

    Code:
    Event[4449]:  Log Name: System  Source: Microsoft-Windows-Kernel-Power  Date: 2017-10-28T16:39:04.266  Event ID: 42  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The system is entering sleep.Sleep Reason: System IdleEvent[4450]:  Log Name: System  Source: Microsoft-Windows-Kernel-Power  Date: 2017-10-28T16:39:05.287  Event ID: 107  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The system has resumed from sleep.
    It also has entries where is was in low power state:

    Code:
    Event[4453]:  Log Name: System  Source: Microsoft-Windows-Power-Troubleshooter  Date: 2017-10-28T18:26:20.883  Event ID: 1  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: Cindy-PC  Description: The system has returned from a low power state.Sleep Time: ?2017?-?10?-?28T21:39:02.837828100ZWake Time: ?2017?-?10?-?28T23:26:13.191811100ZWake Source: Device -USB Input Device
    So the above indicate typical events.
    I wonder if it's going to sleep mode instead of fully shutting down? I wonder if that would be why it beeps when I press the power button each morning.
      My ComputersSystem Spec
  6.    3 Weeks Ago #156
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    This computer has had sleep issues every since we bought it. When it was under warranty, we had to send it to Acer because it wouldn't go to sleep mode while not in use when Windows 8.1 was installed.
      My ComputersSystem Spec
  7.    2 Weeks Ago #157
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    Does anyone know how I can get Bluetooth back on this computer? It has it when we bought it. Now, itís missing.
      My ComputersSystem Spec
  8.    2 Weeks Ago #158
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    [QUOTE=Jesse Williams;1188758]Does anyone know how I can get Bluetooth back on this computer? It has it when we bought it. Now, itís missing.[/
      My ComputersSystem Spec
  9.    2 Weeks Ago #159
    Join Date : Dec 2013
    England
    Posts : 957
    Windows IP 17040

    [QUOTE=Jesse Williams;1188759]
    Quote Originally Posted by Jesse Williams View Post
    Does anyone know how I can get Bluetooth back on this computer? It has it when we bought it. Now, it’s missing.[/
    Go to settings, Devices and click Bluetooth and check whether it's switched on, also check in Device manager and update the driver.
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      My ComputersSystem Spec
  10.    2 Weeks Ago #160
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    [QUOTE=brummyfan;1188936]
    Quote Originally Posted by Jesse Williams View Post
    Go to settings, Devices and click Bluetooth and check whether it's switched on, also check in Device manager and update the driver.
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    @brummyfan, I don't have an option to turn Bluetooth on and there is no Bluetooth in Device Manager. But this computer had Bluetooth on it before I clean installed. The setting or Bluetooth capability is hiding somewhere.

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      My ComputersSystem Spec

 
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