1.    4 Weeks Ago #1
    Join Date : Jul 2016
    Posts : 11
    Win10

    Bluetooth disappeared after Sleep - can't Uninstall and Reinstall


    Today the Bluetooth stopped working on my Win10 laptop after it went to sleep due to low battery.
    When I searched for Bluetooth settings - I couldn't find it anywhere - as if my laptop never had Bluetooth!

    I searched online - and found that it's a relatively common problem with Win8 and Win10! After following the instructions from Microsoft support threads (such as set service automatic etc.) it didn't resolve the problem.

    One suggestion was to uninstall the device from device manager and restart - then it would search for hardware changes and install the basic driver automatically - but when I uninstalled the device and restarted - it doesn't seem to the find the Intel Bluetooth hardware anymore! I have done 'search for hardware changes' but it doesn't help either.

    Also, I am unable to uninstall the existing Bluetooth software from 'Add Remove Program' or install the driver software I downloaded from Intel's driver page.

    Would really appreciate if anyone can help to fix this issue.
    (System Info: Asus Laptop, Model: ROG-GL502VT,, Intel Core i7 6700 HQ, 16GB RAM, Nvidia GTX 970M 6GB graphics card
    OS:
    Windows 10 Home - Version 1607)

    Here are some screenshots for your reference:

    Bluetooth vanished thoroughly from Windows 10!
    Click image for larger version. 

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    After uninstalling and restarting Bluetooth doesn't re-appear - even after 'search for hardware changes'Click image for larger version. 

Name:	bluetooth_won't_appear_after_restart_.png 
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ID:	159484

    Can't uninstall Bluetooth from Add-remove ProgramsClick image for larger version. 

Name:	bluetooth_won't_uninstall_2017-10-22.png 
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ID:	159485


    Can't install the Bluetooth driver downloaded from Intel website it stops prematurelyClick image for larger version. 

Name:	bluetooth dirver wont install 2017-10-22.png 
Views:	5 
Size:	29.3 KB 
ID:	159486

    This problem is very similar to this, but I don't have creator's update - so I don't have Fix Bluetooth option:
      My ComputerSystem Spec
  2.    4 Weeks Ago #2
    Join Date : Oct 2016
    Sangath Terraces
    Posts : 18
    Windows 10

    Go to device manager and select show hidden devives under View tab. Uninstall the bluetooth drivers and restart.
    And if nothing works then buy a bluetooth adapter.
    Hope it works.
      My ComputerSystem Spec
  3.    4 Weeks Ago #3
    Join Date : Jul 2016
    Posts : 11
    Win10
    Thread Starter

    Quote Originally Posted by IT101 View Post
    Go to device manager and select show hidden devives under View tab. Uninstall the bluetooth drivers and restart.And if nothing works then buy a bluetooth adapter.Hope it works.
    @IT101 : If I wanted to buy a Bluetooth adaptor why would I take the pain to post on this forum?!

    With all due respect, if you had the patience to go through my post you would have found what I have already done - but you chose to write a banal reply! Please refrain from posting here if you can't add any value. You are ruining the reputation of a otherwise helpful forum. Get a life.
      My ComputerSystem Spec

 


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