Unable to install printer. Cannot complete this function


  1. meedwioplo
    Posts : 141
    Windows10
       New #1

    Unable to install printer. Cannot complete this function


    Hello Everyone.
    I have an issue regarding my HP Deskjet 2540 Printer. Whenever I install the printer it says the printer was unable to be installed correctly.
    I then do it USB way, still same thing...
    I finally then proceed to manually install the printer using Windows, it says this message:
    Unable to install printer. Cannot complete this function-screenshot-5-.png
    Does this mean that there is another bug that cannot be solved in Win10 1703 Creators Update? Do I have to upgrade to Windows 10 1709?

    Well, anyways, if anyone's got the answer, post it here.

    Thanks
    BM :)
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  3. Caledon Ken
    Posts : 30,187
    Windows 11 Pro x64 Version 23H2
       New #2

    Hi tornadosurvivor.

    This is how I install HP printers. Maybe you are already doing this. I remove all programs related to device, head to devices and remove everything there. I then disconnect the USB cable and restart.

    I then run the install, printer disconnected, and when the software asks me to connect I plug in USB.

    Ken
      My Computer
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  4. play2mefish
    Posts : 265
    Windows 10 Enterprise
       New #3

    What @Caledon Ken said is very good advice but sometimes, if you just run the HP Print and Scan Doctor you might repair the issue without having to do what Ken suggested. You can download it here:

    HP Printers - Using Print and Scan Doctor to Help Resolve Printer Issues (Windows) | HP® Customer Support


    Now having said this, I had an issue with an HP printer and I had to reinstall the OS to resolve the issue. For some reason or another the Windows 10 OS had quit updating and HP printer was looking for an update. And none of the Windows updates would install. So I reinstalled the OS, ran the updates (they all installed), connected the printer and Windows 10 did the rest and it now printed and scanned as advertised.

    Here's hoping the easy way out helps. Keep us posted on the results.
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  6. Helmut
    Posts : 2,732
    Windows 10
       New #4

    Too much background stuff running, 2 Web Browsers, loads of add-ons, Mail App, Control Panel, other customisations.
    Exit all applications.

    Uninstall any previous HP Printer installs it may have installed a basic generic HP driver if a USB lead is plugged in too soon, i.e. before running the HP driver install file.
    Just go to the install file run that and plug in the USB lead when required.

    HP have a load of installation videos regarding installation and wireless/network settings.

    My HP Printer has gone thru 3 of the Win 10 version updates and is still working.
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  7. meedwioplo
    Posts : 141
    Windows10
    Thread Starter
       New #5

    Thanks everyone for the help. My computer upgraded to Fall Creators Update and now it works!
      My Computer
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  8. play2mefish
    Posts : 265
    Windows 10 Enterprise
       New #6

    That is good news! Thanks for the updates.
      My Computer
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