1.    4 Weeks Ago #1
    Join Date : Apr 2016
    Posts : 12
    Windows 10 Pro

    Some USB port does not recognise drive


    I have a WD Passport 1TB drive, on two my pc's USB 3 ports, it just won't get recognised. Once the cable is plugged in, the power light on the drive lights ON , not blinking, and nothing else happens.

    Any idea to fix or diagnose this. The USB ports otherwise seems to work with other drives.

    Is that something to do with the USB ports have its power turned off, as this drive requires power from the pc.
      My ComputerSystem Spec
  2.    4 Weeks Ago #2
    Join Date : Apr 2015
    Posts : 12,819
    W10Prox64

    Can you get the WD drive to work on anything? Is the WD drive failing (or the PCB inside is failing)?
      My ComputerSystem Spec
  3.    4 Weeks Ago #3
    Join Date : Apr 2016
    Posts : 12
    Windows 10 Pro
    Thread Starter

    It seems that I have to shut the system down totally and re-power it to get the USB ports going ( only this pair at the rear of the PC ), not the front ones. Even just a Re-Start did not work, seems to need total power down and reboot.

    Wonder if there is a setting that turns these USB ports off, perhaps after certain period of non-use ? Any idea.

    Thanks.
      My ComputerSystem Spec
  4.    4 Weeks Ago #4
    Join Date : Sep 2017
    North Somerset
    Posts : 51
    Microsoft Windows 10 Home 64-bit/Windows 7 dual boot

    I have similar intermittent issue with a Seagate 1TB Expansion Drive. I bought a USB 3 panel for the front of my PC, and the rear ports are not easily acceptable, and used thumb drives in these without issue, I bought the USB 3 drive for backup, and on a number of occasions, the light on the drive stays on, no activity, and the USB eject shows nothing connected, sometimes it then continues as if nothing had happened, others I get an error message saying there is a fault. Error check inform the drive is OK. The rear port does not get the problem (yet!!)
      My ComputersSystem Spec
  5.    4 Weeks Ago #5
    Join Date : Oct 2017
    Posts : 19
    WIN10 LTSB, Linux

    Not sure, but some ideas....

    On WIN10 LTSB: Search > Edit Power Plan > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting = Disabled

    Are they all USB 3 ports or some USB 2? Same controller or more than one?

    My Gigabyte GA-970A-UD3P Rev 2 (AMD CPU) main board has a setting called IOMMU in the BIOS/UEFI. In Windows it can be left disabled. In Linux, if disabled, no USB 2 or onboard network adapter will work. If enabled, USB 2 and onboard network work but USB 3 ports will not, and a Linux boot command is required in GRUB: IOMMU=SOFT. Then everything works. Check for something similar?

    Click image for larger version. 

Name:	usbpower.jpg 
Views:	14 
Size:	34.8 KB 
ID:	159145
      My ComputerSystem Spec
  6.    4 Weeks Ago #6
    Join Date : Sep 2017
    North Somerset
    Posts : 51
    Microsoft Windows 10 Home 64-bit/Windows 7 dual boot

    I have been through all my USB device controllers and switched them off?
      My ComputersSystem Spec
  7.    3 Weeks Ago #7
    Join Date : Apr 2016
    Posts : 12
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by Quexos View Post
    Not sure, but some ideas....



    On WIN10 LTSB: Search > Edit Power Plan > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting = Disabled

    Are they all USB 3 ports or some USB 2? Same controller or more than one?

    My Gigabyte GA-970A-UD3P Rev 2 (AMD CPU) main board has a setting called IOMMU in the BIOS/UEFI. In Windows it can be left disabled. In Linux, if disabled, no USB 2 or onboard network adapter will work. If enabled, USB 2 and onboard network work but USB 3 ports will not, and a Linux boot command is required in GRUB: IOMMU=SOFT. Then everything works. Check for something similar?

    Click image for larger version. 

Name:	usbpower.jpg 
Views:	14 
Size:	34.8 KB 
ID:	159145
    That sorted the problem. Thanks.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Computer wont recognise F Drive
I have been backing up to an F Drive on my computer but have now started backing up to an external hard drive. I deleted all the files from the F Drive and re- formatted the disk. Now if I want to send a folder or file to the F Drive this drive...
Drivers and Hardware
One USB 3 port only works with ONE flash drive
Folks, There is something very odd going on with JUST ONE of my USB 3 ports (one of the two on the front panel) on my new system that has a "clean" install of Win 10 Pro. A few days ago I tried to use that port and Windows did not recognize any...
Drivers and Hardware
Dvd drive wont recognise disc, says please insert a disc into Drive E:
Ever since the transition to windows 10 the dvd drive will not recognize,read or view any disc i put in, it says please insert a disc into drive E:. However my brothers laptop can view,recognize and read the disc. How can i fix this
Drivers and Hardware
win 10 will not recognise my I pad or Iphone as a drive in explorer.
Previouse Win 7 did recognise apple equipment so that I could download photos to the desktop but although I tunes syncs with my phone and pad, win 10 will not show them in explorer. How can I download pics without using the cloud? Thanks
Drivers and Hardware
Win 10 Failure to recognise 2nd hard drive in Desktop PC
Originally Windows 7 Home Premium 2 hard drives on a desktop PC Upgraded it on desktop PC using ISO copy of Win 10 on a DVD downloaded from MS site It took 3 hours to upgrade Faults found The second hard drive did not show when clicking my ...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 00:09.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums