Keyboard keys not working (Toshiba Windows 10)

  1.    16 Oct 2017 #1

    Keyboard keys not working (Toshiba Windows 10)

    The keys e i o u and t are not working. Its extremely irritating. I feel like a retard having to copy paste those keys or use the on screen keyboard all the time.

    I already tried:

    • Removing the battery and holding down the power button
    • Restarting in safe mode to see if the same keys wouldn't work
    • Checking for any malware or viruses
    • And tried uninstalling keyboard but the thing wont even uninstall so I could reinstall.

    And I still get the same results. I am not tech savvy nor do I have a lot of money for a new computer right now.

    Why the hell aren't these keys working? How do I get them to start working again?

    Do I download software to get the keys to work or remap them?
      My ComputerSystem Spec

  2. Posts : 21,751
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Oct 2017 #2

    On one of my notebook computers I had to replace the keyboard.
    There were multiple keys that no longer worked.

    What you need to find is whether Toshiba does or does not have diagnostic firmware.

    HP has BIOS UEFI diagnostics where you can power on and boot to the BIOS UEFI diagnostics and run a component test on the keyboard. On one of my computers this test failed and then the notebook keyboard was replaced. (It was less than 4 years old).

    Dell also has software to download and software on their website to perform diagnostic testing.

    You already know that the keyboard has malfunctioned. What you are looking for is a confirmation so that you can get it replaced and know that it will fix the problem.

    Again if you can find Toshiba software that can test other parts of the computer (motherboard etc) it gives you more confidence to replace the keyboard.

    There are multiple websites that have software to test the keyboard.
    Please make sure that you check for malware, PUP, etc before deciding to use any of them:

    These were some of the search results on the first page of a google search:
    Keyboard Tester
    Keyboard test software - PassMark KeyboardTest
    Keyboard Test Utility Download
    4 Free Keyboard Testing Software to Check Keys on Keyboard
      My ComputerSystem Spec


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