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#1
Upgraded from Windows 8 - elantech touchpad not even in Device Manager
Greetings,
I have an Acer Aspire E 17 - ES1-711-P1UV
When I updated my OS from Windows 8 to Windows 10 I noticed that the touchpad stopped working. I connected a USB mouse to the Laptop and that allowed me to have mouse functionality.
I went to Acer's website and entered my serial number and downloaded the drivers that were under Windows 10 - 64-bit.
specifically downloaded
TouchPad ELANTECH Touchpad Driver 13.6.3.1 7.3 MB 2015/07/27
After I downloaded this I double clicked on setup and installed the software. I did not see any errors. I restarted the computer and my touchpad did not work.
I went into the system settings and viewed the Device Manager and noticed there is an Unknown Device. I installed the Unknown Device and scanned to detect new hardware/software and the Unknown Device reappeared.
My TouchPad still did not work.
I contacted Acer and their live support had me do several things and nothing happened. They escalated me to their "Supervisors" and they responded "Contact Microsoft as it sounds like it's an issue with them." and they disconnected. They have GREAT customer service *sarcasm*.
Now I'm stuck without the ability to use the touchpad on my keyboard and also the FN + F7 does not do anything either.