Windows 10: Hardware problem - Need to replace a part


  1. Posts : 21
    Windows 10 Home 64 Bit
       04 Oct 2017 #1

    Hardware problem - Need to replace a part


    Hi everyone,

    One of my computers has had hardware issues for a while where the computer would freeze once a week or once a month. It was bearable.

    However, I recently tried to update one of my programs, malwarebytes, and then my operating system ended up failing to load on startup. I tried to repair it, but I had no luck. I then tried to do a clean install using a USB that was setup with the Windows media creation tool, but that failed as well. Specifically, the computer froze on the "getting ready" screen right after it had finished installing Windows. I tried a 2nd clean install, and it froze on the "getting files ready for installation" section. I could still move the mouse, and interact with the window though, which was odd. I then tried a 3rd clean install, and it actually worked this time. The computer runs fine again.

    I did some hardware tests a year ago to see what's up, and I had the following results (I also added some other details):
    1. CPU stress test was good.
    2. RAM went through multiple passes and the results were good.
    3. HDD test was alright, but a member of this forum warned me to keep an eye on it in case CRC errors increase.
    4. The freeze problem occurred in safe mode as well, which rules out the graphics card and some other peripheral components.
    5. Fans are all spinning, and I don't have any heat issues.
    6. HDD is much louder than the fans, but it's always been like that.
    7. I've had the computer for around 6-7 years now.

    I'm pretty sure the problem is the HDD, but I want to get a second opinion before I buy a new HDD from Best Buy.

    Also, what's the probability of failure of the other hardware components like the power supply, motherboard, RAM and CPU?

    Thanks.
    Last edited by Brink; 04 Oct 2017 at 13:36. Reason: moved
      My ComputerSystem Spec

  2.    04 Oct 2017 #2

    An easy way to check this would be to boot into a Linux live CD or USB drive. If this works without problem the drive is likely bad. If not, you have other problems. The CPU would be the least likely of what was mentioned. CPU failures (which are unusual) are usually total.
      My ComputerSystem Spec

  3.    04 Oct 2017 #3

    If the 3rd install took and is now functioning properly with out any of the mentioned issues.....my conclusion would be a corrupted OS (system file structure) of some kind. Although it's rare but does happen.

    If it's running all right now.....keep monitoring it for a few weeks and see if the problem manifests itself again. If it does....then as LMiller7 suggested, your HDD maybe the root cause.
      My ComputerSystem Spec


 

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