Is this drive toast?

  1. Posts : 2

    Is this drive toast?

    I recently purchased a Seagate Backup Plus 6Tb to use with my Windows 10 laptop and desktop. It has exhibited weird behaviour on both PC's. I formatted it (with the PC) exFAT to copy 3.5 Tb from a mac machine (not mine - honest) which went fine, but since trying to use it with my PC's it is only recognised occasionally, it's not a USB port issue (drivers reinstalled). Sometimes it shows up in disk mngmt and device mngr, sometimes it will work briefly. Often the windows 'drive scan and repair' dialog shows up, which after running the drive is then fine for a while until executing complex tasks (I'm transcoding video - or would be). I've used chkdsk which finds nothing. Aaargh!
    Anybody got any suggestions?

      My Computer

  2. FreeBooter's Avatar
    Posts : 3,980
    Windows 10 Pro 64-bit

    Please download and run SeaTools for Windows.

    Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

    1. SeaTools for Windows will search for HDDs and SSDs on your computer.

    2. Detected Drives will list the HDDs and SSDs found. Place a check mark in the drive box you want to run the scan on. This should be the drive that has the operating system installed on it, this is usually C: drive.

    3. You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options. Please click on Long Generic Test

    4. This will start the scan. When the scan is complete you will see the result under Test Status , please post the results in your topic.

    5. The test will indicate either Pass or Fail. Post the results of the scan in your topic.

    6. Click on Help, then click on View Log File. If the scan failed take a screen shot of the Log File and post it in your topic.
      My Computer

  3. Samuria's Avatar
    Posts : 6,037
    windows 10

    Copying anything from a Mac can give problems as the file system is different from PC
      My Computer

  4. cereberus's Avatar
    Posts : 12,013

    Samuria said:
    Copying anything from a Mac can give problems as the file system is different from PC
    OP said drive was formatted as exFAT which is compatible with PCs and Macs, so should give no problems at all.

    I do not think issue is specifically related to formatting, but something to do with usb drivers, or a hardware issue with drive.
      My Computer

  5. Posts : 2
    Thread Starter

    Hi, I'm posting this from my phone now as while trying to boot with drive connected resulted in no boot and an apparently corrupted OS which I'm trying to repair! Goes from bad to worse. Thanks to all. Peter
      My Computer

  6. FreeBooter's Avatar
    Posts : 3,980
    Windows 10 Pro 64-bit

    Please boot your computer with Windows Setup Media and from Windows Recovery Environment start the Command Prompt.

    Please type below command into Command Prompt and press Enter key.

    Following command will fixes errors on the disk and locates bad sectors and recovers readable information.

    Chkdsk D: /r

    Please replace partition letter D: with Windows installed partition letter. When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.
      My Computer


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