Windows 10: All data from Drive D:/ disappeared or is not recognized

  1.    02 Oct 2017 #1

    All data from Drive D:/ disappeared or is not recognized

    Hello everyone

    I am using a ASUS ROG laptop with two drives: a SSD "C:/" called "OS" and a HDD "D:/" called DATA.

    After uninstalling 4 or 5 games from my laptop (properly, using the Applications list to uninstall), all my games, music, pictures, etc stored on drive D (DATA) suddenly looked to have disappeared. Steam is still working but all games show as uninstalled, Origin isn't even working at all anymore, all my music, videos etc can't be found and played anymore.

    When trying to play a mp3 from "recent files", it says that drive D is not available and the file can't be found.

    Drive D is still visible and can be opened but it appears almost empty, which shouldn't be the case. I think all my data is still there but can't be seen. I can still see all my Origin and Steam games in the Apllications list. It's like the data is not available or recognized anymore. The laptop runs fine (fast, no weird noises, no system error).

    Any suggestion? Thanks a lot!
      My ComputerSystem Spec

  2.    02 Oct 2017 #2

    Hi, try this:
    1. First check your disk:
    Download and run Hard Disk Sentinel (trial) and make sure D: is reported as good.
    If not, do not continue, and post back .

    2. Now check your file system:

    From an admin command or powershell prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk D: /scan

    This will not fix anything, simply report the state of your file system.
    Post the result.

    Is D: one single disk, or have you created any partitions on it?
      My ComputerSystem Spec

  3.    02 Oct 2017 #3

    Yes, D: is one single disk, no partitions.

    Will try your suggestion later on and report, thanks
      My ComputerSystem Spec

  4.    02 Oct 2017 #4

    Hi Dalchina

    Hard Disk Sentinal says my Drive D is in perfect condition, no further action required.

    Here is the result of chkdsk D:/scan (in French, sorry...)

    Windows PowerShellCopyright (C) 2016 Microsoft Corporation. Tous droits réservés.PS C:\WINDOWS\system32> chkdsk D:/scanLe type du système de fichiers est NTFS.Le nom de volume est DATA.Étape 1 : Examen de la structure du système de fichiers de base... 179712 enregistrements de fichier traités. estimée : 0:00:03La vérification des fichiers est terminée. 3 enregistrements de grand fichier traités. mée : 0:00:03 .. 0 enregistrements de fichier incorrect traités. ée : 0:00:03 ...Étape 2 : Examen de la liaison des noms de fichiers... 180056 entrées d’index traitées. mée : 0:00:03 .La vérification des index est terminée. 0 fichiers non indexés analysés. ée : 0:00:03 .. 0 fichiers non indexés récupérés dans le répertoire des fichiers perdus et trouvés.Étape 3 : Examen des descripteurs de sécurité...La vérification des descripteurs de sécurité est terminée. 173 fichiers de données traités. mée : 0:00:03CHKDSK vérifie le journal USN... 377548040 octets USN traités. 0:00:01 .Vérification du journal USN terminée.Windows a analysé le système de fichiers sans trouver de problème.Aucune autre action n’est requise. 976760831 Ko d’espace disque au total. 119523252 Ko dans 3036 fichiers. 1732 Ko dans 174 index. 0 Ko dans des secteurs défectueux. 644435 Ko utilisés par le système. 65536 Ko occupés par le fichier journal. 856591412 Ko disponibles sur le disque. 4096 octets dans chaque unité d’allocation. 244190207 unités d’allocation au total sur le disque. 214147853 unités d’allocation disponibles sur le disque.PS C:\WINDOWS\system32>
      My ComputerSystem Spec

  5.    02 Oct 2017 #5

    Basically Drive D seems to work fine, it is visible, can be opened, I tried to create a new folder and delete it, it works.

    But so many things disappeared without reason (all Steam games, Origin + games, music, pictures, videos)
      My ComputerSystem Spec

  6.    02 Oct 2017 #6

    Ok, now we know your drive seems fine, try a data recovery program like Recuva.

    This has two scan levels- the normal scan (try that first) and deep scan (longer) - try that if nothing is found by the first.

    Note that we repeatedly and strongly recommend people use disk imaging routinely- this creates a set of compressed images for Windows and any combination of disks and partitions.

    Thus you can restore Windows, a disk or partition to a previous good state,
    Eg. Macrium Reflect (free) + its boot medium + external storage for image sets.
    There are several other such programs: Macrium is exceptionally well supported and reliable, but its GUI is less immediately friendly than some others such as Aomei Backupper or Easeus To Do products.
      My ComputerSystem Spec

  7.    02 Oct 2017 #7

    You can use Recuva software to try recover deleted data.
      My ComputerSystem Spec

  8. Posts : 469
    Win10 x64 Pro -2 desktops, 1 laptop
       04 Oct 2017 #8

    Some recovery tools (and I don't remember if Recuva is one of them) have trouble recovery directory structures and recovery all files in one directory. Active File Recovery did not have that problem (in my case). It cost about $70 last year but I was recovering something like 20,000 files and hundreds of directories (nested several levels) so was worth it.
      My ComputerSystem Spec

  9. Posts : 662
    Windows 7 Ultimate 32bit
       04 Oct 2017 #9

    Just a thought: The OP should first check whether the folders/files got hidden mysteriously. Folder Options>view > Show hidden files and folders. If the files are indeed hidden, he has to unhide those.
      My ComputerSystem Spec


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