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  1.    02 Oct 2017 #1
    Join Date : Oct 2017
    Posts : 10
    Win10 x64

    USB mice stop working after several sleeps


    I usually put my laptop to sleep instead of shutting it down. After a couple of days my mouse will stop working. I tried other mice with cable and wireless, but none works. I have to restart to fix it. In DeviceMonitoringStudio I can see the USB mice connected and sending commands, but the mouse cursor doesn't move. The internal touch-pad works fine.


    I think this all started when I had a Logitech Bluetooth mouse that I share with another PC. So I would switch the profiles and windows occasionally recognized a new mouse. Now my device manager looks like this:


    I don't use any Logitech mouse anymore and tried to uninstall all drivers and Logitech software but I can't fix the issue. I also tried devmanview-x64 and DriverStore.Explorer.v0.8.3.

    I hope to get some tips and inputs how I can tackle this. Thanks so much in advance!
      My ComputerSystem Spec
  2.    04 Oct 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,109
    Windows 10 Pro Build 1703

    Hi JennysPC. Welcome to the TenForums @JennysPC

    Are you currently using Bluetooth for any reason. If not have you considered shutting it off?

    I was reading in Google searches and some suggested devices can only be removed when Bluetooth is off. Of course others said it didn't work. If you are not using shutting it off seems the simplest route.

    On your mouse not working, any chance the mouse stops working once your computer hibernates? If so you can disable hibernation as a test, commnad prompt(admin) or Powershell(admin)

    powercfg -h off

    To reverse change off to on. If hibernation is disabled Windows Fast Startup is disabled.

    If you are in the mouse heading within device manager, and please show hidden devices, I would remove all mice and let windows re-detect your lone mouse. (Alt +F4 gives you menu, arrow keys change selection, restart)

    Once you have your mouse re-installed if you enter properties for your mouse there is likely a Power Management Tab. Is your set to allow computer to turn off to save power? If so uncheck, please and test.

    Ken
      My ComputerSystem Spec
  3.    05 Oct 2017 #3
    Join Date : Oct 2017
    Posts : 10
    Win10 x64
    Thread Starter

    Hi Ken,

    Thank you for your answer! I disabled Bluetooth and removed the hidden mice. I don't user hibernation, only sleep.
    I'll let you know how it goes
      My ComputerSystem Spec
  4.    05 Oct 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,109
    Windows 10 Pro Build 1703

    When you say you don't use hibernation did you disable it using command or did you set it as never in power plans. I would use command, easy to reverse.
      My ComputerSystem Spec
  5.    05 Oct 2017 #5
    Join Date : Dec 2016
    Posts : 164
    Win 10 rs1 - build 14393.1794

    Click image for larger version. 

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    + Turn Hibernation OFF like Caledon Ken said.
      My ComputerSystem Spec
  6.    06 Oct 2017 #6
    Join Date : Oct 2017
    Posts : 10
    Win10 x64
    Thread Starter

    I now also did the powercfg -h off command and followed Gordon's steps for the mouse and the USB hubs.

    Thanks guys!
      My ComputerSystem Spec
  7.    06 Oct 2017 #7
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,109
    Windows 10 Pro Build 1703

    Did it fix things?
      My ComputerSystem Spec
  8.    06 Oct 2017 #8
    Join Date : Oct 2017
    Posts : 10
    Win10 x64
    Thread Starter

    It usually took a few days to stop working. I should know by the end of next week.
      My ComputerSystem Spec
  9.    15 Oct 2017 #9
    Join Date : Oct 2017
    Posts : 10
    Win10 x64
    Thread Starter

    Still working, but I had to restart my pc a few days ago.
      My ComputerSystem Spec
  10.    16 Oct 2017 #10
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,109
    Windows 10 Pro Build 1703

    Excellent. Hope it stays that way.
      My ComputerSystem Spec

 
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