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  1.    26 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)

    Cannot access the Sound control panel


    This has been happening for a while, but i never felt the need to fix it because I never actually "needed" to be here. Until one day the microphone decides to turn off and I can't really do anything.

    When I right click on the sound button on the task bar, it shows five options. When I press on "playback devices" or "recording devices", literally nothing happens. That's that. I read some other forums that's similar but is still different from this, plus I am not exactly a computer guy and pretty much needs instructions for quite a bit. I have also tried accessing the sound control panel from settings but still nothing happens. No error message, no loading symbol, nothing. (My sound drivers are up to date too.)
      My ComputerSystem Spec
  2.    26 Sep 2017 #2
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,722
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Hi there, DENMON. Welcome to Windows TenForums.

    What computer make/model and sound do you have?
      My ComputersSystem Spec
  3.    26 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter

    For my computer, it says "All Series" for system model under system info, and "ASUS" for system manufacturer.

    For my sound, I have a gaming headset (Realtek High Definition Audio)
      My ComputerSystem Spec
  4.    26 Sep 2017 #4
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,722
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Ok, thanks. No model number on the case? I assume this is a tower?

    Does one of these show up in Device Manager > Press and hold WinKey, then press X > Choose Device Manager.

    If not, Right click on anything under audio and choose uninstall > Reboot > It should reload Realtek driver again.
      My ComputersSystem Spec
  5.    26 Sep 2017 #5
    Join Date : Jan 2014
    Get Off My Lawn
    Posts : 4,633
    Win10 Pro

    Quote Originally Posted by DENMON View Post
    This has been happening for a while, but i never felt the need to fix it because I never actually "needed" to be here. Until one day the microphone decides to turn off and I can't really do anything.

    When I right click on the sound button on the task bar, it shows five options. When I press on "playback devices" or "recording devices", literally nothing happens. That's that. I read some other forums that's similar but is still different from this, plus I am not exactly a computer guy and pretty much needs instructions for quite a bit. I have also tried accessing the sound control panel from settings but still nothing happens. No error message, no loading symbol, nothing. (My sound drivers are up to date too.)
    Try this:
    Start menu Click image for larger version. 

Name:	start.JPG 
Views:	93 
Size:	8.2 KB 
ID:	155206 > on the left side scroll down to Windows SystemClick image for larger version. 

Name:	strat 2.JPG 
Views:	92 
Size:	9.5 KB 
ID:	155207 > click on the down arrow, click on Control Panel > Sound. Click image for larger version. 

Name:	start 5.JPG 
Views:	93 
Size:	8.5 KB 
ID:	155209

    If you don't see Sound listed > on the top right corner you will see Search Control panel Click image for larger version. 

Name:	sound 3.JPG 
Views:	92 
Size:	9.5 KB 
ID:	155204 >
    type in Sound Click image for larger version. 

Name:	sound 2.JPG 
Views:	92 
Size:	8.9 KB 
ID:	155205 > you will see the options for Sound on the left side. Click image for larger version. 

Name:	sound.JPG 
Views:	93 
Size:	13.5 KB 
ID:	155203
    Last edited by COMPUTIAC; 26 Sep 2017 at 22:58.
      My ComputersSystem Spec
  6.    27 Sep 2017 #6
    Join Date : Sep 2017
    Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter

    Quote Originally Posted by HippsieGypsie View Post
    Ok, thanks. No model number on the case? I assume this is a tower?

    Does one of these show up in Device Manager > Press and hold WinKey, then press X > Choose Device Manager.

    If not, Right click on anything under audio and choose uninstall > Reboot > It should reload Realtek driver again.
    If there is a number idk where, and yes its a tower. Before I do anything, once I uninstall something how do I reinstall it or reboot it.
      My ComputerSystem Spec
  7.    27 Sep 2017 #7
    Join Date : Sep 2017
    Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter

    Quote Originally Posted by COMPUTIAC View Post
    Try this:
    Start menu Click image for larger version. 

Name:	start.JPG 
Views:	93 
Size:	8.2 KB 
ID:	155206 > on the left side scroll down to Windows SystemClick image for larger version. 

Name:	strat 2.JPG 
Views:	92 
Size:	9.5 KB 
ID:	155207 > click on the down arrow, click on Control Panel > Sound. Click image for larger version. 

Name:	start 5.JPG 
Views:	93 
Size:	8.5 KB 
ID:	155209

    If you don't see Sound listed > on the top right corner you will see Search Control panel Click image for larger version. 

Name:	sound 3.JPG 
Views:	92 
Size:	9.5 KB 
ID:	155204 >
    type in Sound Click image for larger version. 

Name:	sound 2.JPG 
Views:	92 
Size:	8.9 KB 
ID:	155205 > you will see the options for Sound on the left side. Click image for larger version. 

Name:	sound.JPG 
Views:	93 
Size:	13.5 KB 
ID:	155203
    Already tried ): Anywhere you can try to access sound, nothing happens.
      My ComputerSystem Spec
  8.    27 Sep 2017 #8
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,722
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Quote Originally Posted by DENMON View Post
    If there is a number idk where, and yes its a tower. Before I do anything, once I uninstall something how do I reinstall it or reboot it.
    We need to know the computer model to find the correct driver in case it doesn't reinstall, but it should. Press the Windows key > Type > Command Prompt > Press yes to UAC > When Command Prompt opens type > wmic csproduct get name. You can copy and paste to post it here.
      My ComputersSystem Spec
  9.    27 Sep 2017 #9
    Join Date : Sep 2017
    Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter

    Quote Originally Posted by HippsieGypsie View Post
    We need to know the computer model to find the correct driver in case it doesn't reinstall, but it should. Press the Windows key > Type > Command Prompt > Press yes to UAC > When Command Prompt opens type > wmic csproduct get name. You can copy and paste to post it here.
    It still says "All Series"
      My ComputerSystem Spec
  10.    27 Sep 2017 #10
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,722
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Quote Originally Posted by DENMON View Post
    It still says "All Series"
    Quite honestly never heard of it and can't find it one the Asus site. We can download a generic Realtek driver, but I'm trying to find one specific to your Asus.

    Do you have a manual? Is this an all-in-one? Is this a custom-built computer? Can you find your PC on the Asus site?

    ASUS USA
      My ComputersSystem Spec

 
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