Windows 10: Cannot access the Sound control panel Solved

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  1. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       02 Oct 2017 #71

    Sorry for not being on recently, but from my understanding from the internet, I am supposed to go to the driver I downloaded and update it manually, however in post #35 (i think) I uninstalled it which i have never gotten back still. Did I screw up here?
      My ComputerSystem Spec


  2. Posts : 37,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       02 Oct 2017 #72

    Hi there, DENMAN. I was out of town for a long weekend.

    So you haven't manually installed the new driver?

    Please click on the down arrow to open the hierarchy of "Audio inputs and outputs" and post a screenshot.

    You say you can't get to properties of the Audio bus?
      My ComputersSystem Spec


  3. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       02 Oct 2017 #73

    Click image for larger version. 

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    I noticed that re plugging the headphones didn't actually bring the driver back. And I have noticed I can't access properties anywhere.

    Where did everything go wrong?
      My ComputerSystem Spec


  4. Posts : 37,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       02 Oct 2017 #74

    Ok. We need to back way up. If you uninstalled the audio drivers (which BTW no one told you to yet) it looks like Windows update may have installed generic drivers for your onboard sound circuit or sound card after you did. Look in your Belarc Advisor page > Does it have a sound card installed?

    Here: Cannot access the Sound control panel - Windows 10 Forums you said you have a gaming headset (Realtek High Definition Audio). I was assuming you have Realtek for all your sound devices. That may not be the case.

    The headphones themselves may have their own drivers, which was driven by a Realtek driver. Does this look familiar? XSplit - Live Streaming Recording Software for Games

    We need to know if there's a sound card installed vs onboard sound. Onboard meaning it is part of the MoBo.

    Are the headphones plugged in? if not, plug them in and run Belarc Advisor again.
      My ComputersSystem Spec


  5. Posts : 37,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       02 Oct 2017 #75

    I'm thinking that VX2457 audio device is a sound card. Not sure.

    It's your monitor. Viewsonic VX2457-mhd 24 inch, Entertainment Gaming Monitor

    We also need to know how everything is wired.

    Edit #2:

    Are you speakers hooked up to your monitor output? Headphones?
      My ComputersSystem Spec


  6. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       02 Oct 2017 #76

    It is connected to the computer not the monitor
      My ComputerSystem Spec


  7. Posts : 37,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       02 Oct 2017 #77

    Sorry. It's been awhile. Trying to read back and remember all that's been going on here. Yes, we already deciphered that you have onboard graphics and your sound system is plugged in there. How many leads go to that?.

    Do you have a program called XSplit Broadcaster installed by any chance?

    Where do you plug in your headphones?
      My ComputersSystem Spec


  8. Posts : 37,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       02 Oct 2017 #78

    I have found this: How do I setup my audio?
      My ComputersSystem Spec


  9. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       02 Oct 2017 #79

    1) 2
    2) Haven't heard of it so probably not, unless its something I should look for in the device manager
    3) Back of the computer with the onboard sound thing
      My ComputerSystem Spec


  10. Posts : 37,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       02 Oct 2017 #80

    Open the Settings app (hold WinKey then press I) > Choose "Apps" > Scroll down to S > Is it there?
      My ComputersSystem Spec


 
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