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  1. Joined : Oct 2015
    Posts : 8
    Windows 8.1
       27 Oct 2015 #41

    DaveTheRave said: View Post
    Thanks for the heads-up, Andrei. As the RealTek audio driver was installing, I did see the word MaxxAudio flash by a few times by as if were also being installed. But after installation and reboot, I noticed that my Dell MaxxAudio Pro wizard (in Control Panel under "Sound") isn't fully functional anymore. It doesn't bring up the equalizer, for one. Not a big deal to me, I never messed with the equalizer anyway. And as I mentioned earlier, I did not uninstall anything called MaxxAudio because it's not listed as a Control Panel program.

    I do not see any AudioWizard icon anywhere. What will that do for me if/when it appears? I'm OK with uninstalling and reinstalling the RealTek Audio driver if necessary. The volume spikes seem to have been resolved by the Sound Lock utility, but it's definitely not perfect. When a spike starts to occur, Sound Lock gives me that little hiss and drops the volume even slightly lower than it was previously. That's better than a startling spike. I'm going try different volume thresholds on Sound Lock to see if I can find one that gives a more seamless sound correction. Tell me the results!

    Again, thanks for all the advice and expertise you folks are offering.
    My pleasure!

    The presence of the AudioWizard icon on your desktop will indicate that your problem was solved, based on my experience with the same problem. If it appears, it means that the extension got installed, which leads to the solution to the problem. In other words, AudioWizard (precisely, the absence of it) is responsible for the audio spikes. But, as I have said before, you have to retry the whole driver uninstallation and installation until AudioWizard gets installed. Looks like it somehow bugs and doesn't always get installed. Also, you can try THIS driver too if you want because it solved the problem in my case the first time I installed it.
      My System SpecsSystem Spec


  2. Joined : Oct 2015
    Posts : 51
    Windows 10
       27 Oct 2015 #42

    andrei9696 said: View Post
    My pleasure!

    The presence of the AudioWizard icon on your desktop will indicate that your problem was solved, based on my experience with the same problem. If it appears, it means that the extension got installed, which leads to the solution to the problem. In other words, AudioWizard (precisely, the absence of it) is responsible for the audio spikes. But, as I have said before, you have to retry the whole driver uninstallation and installation until AudioWizard gets installed. Looks like it somehow bugs and doesn't always get installed. Also, you can try THIS driver too if you want because it solved the problem in my case the first time I installed it.
    So do you think if I install that zip file you posted, I will be able to uninstall the Sound Lock utility and still be free of audio volume spikes?
      My System SpecsSystem Spec


  3. Joined : Oct 2015
    Posts : 8
    Windows 8.1
       27 Oct 2015 #43

    DaveTheRave said: View Post
    So do you think if I install that zip file you posted, I will be able to uninstall the Sound Lock utility and still be free of audio volume spikes?
    I'm not 100% sure, but it is something worth giving a shot as it solved the problem on my end The reason why I am not totally sure is because, as I've said before, you have to try until AudioWizard gets installed (it doesn't always get installed because of a bug), specifically until its icon appears on your desktop. But remember to at least disable, if not completely uninstall, every audio enhancement program!
      My System SpecsSystem Spec


  4. Joined : Oct 2015
    Posts : 51
    Windows 10
       27 Oct 2015 #44

    andrei9696 said: View Post
    I'm not 100% sure, but it is something worth giving a shot as it solved the problem on my end The reason why I am not totally sure is because, as I've said before, you have to try until AudioWizard gets installed (it doesn't always get installed because of a bug), specifically until its icon appears on your desktop. But remember to at least disable, if not completely uninstall, every audio enhancement program!
    OK, Andrei, so I uninstalled my Realtek audio driver again, rebooted, then clicked on your zip file, which downloaded, then apparently unzipped itself, because it nothing ended up in my Download folder, and I do have audio, but it's low quality (no MaxxAudio), I don't see an AudioWizard, and I have a folder hierarchy in Explorer under Drivers>Audio>75R6V>Vista64, which I assume is the unzipped version of what you sent me. Various .exe files exist in the Vista64 folder along with lots of .dll and .inf files. The .exe files don't seem to execute when I click on them, I see no setup.exe. The Vista64 folder DOES have MaxxAudio .dll files, but the Control Panel no longer shows MaxxAudio, so something went wrong. The audio quality is crappy. On the bight side, the volume spikes are gone, I can't force one to occur, and my Sound Lock utility is turned off. So we're getting close. But I want that MaxxAudio great quality. Any suggestions?
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 2,077
    Windows 10 Pro 64-bit 1607 (AE build 14393.693)
       27 Oct 2015 #45

    Uninstall any audio drivers and restart the computer. Then try to install the Reatek driver again. The MaxxAudio should be a Dell component, so not sure if it is installaed with the generic Realtek driver. You may have to install a Dell specific driver. I don't have a Dell computer, so I cannot tell.
      My System SpecsSystem Spec


  6. Joined : Oct 2015
    Posts : 8
    Windows 8.1
       27 Oct 2015 #46

    DaveTheRave said: View Post
    OK, Andrei, so I uninstalled my Realtek audio driver again, rebooted, then clicked on your zip file, which downloaded, then apparently unzipped itself, because it nothing ended up in my Download folder, and I do have audio, but it's low quality (no MaxxAudio), I don't see an AudioWizard, and I have a folder hierarchy in Explorer under Drivers>Audio>75R6V>Vista64, which I assume is the unzipped version of what you sent me. Various .exe files exist in the Vista64 folder along with lots of .dll and .inf files. The .exe files don't seem to execute when I click on them, I see no setup.exe. The Vista64 folder DOES have MaxxAudio .dll files, but the Control Panel no longer shows MaxxAudio, so something went wrong. The audio quality is crappy. On the bight side, the volume spikes are gone, I can't force one to occur, and my Sound Lock utility is turned off. So we're getting close. But I want that MaxxAudio great quality. Any suggestions?
    Ok! Then let's try one of the OEM drivers. I don't know which model of XPS 27 you have, so it is up to you to choose from one of the following links: here, if you have the Dell XPS 27 2720 version or here if you have the Dell XPS 27 2710 version. Remember to uninstall the previous driver and reboot. Tell us what are the results!

    spapakons said: View Post
    Uninstall any audio drivers and restart the computer. Then try to install the Reatek driver again. The MaxxAudio should be a Dell component, so not sure if it is installaed with the generic Realtek driver. You may have to install a Dell specific driver. I don't have a Dell computer, so I cannot tell.
    No, MaxxAudio is also included in the generic Realtek driver and gets installed if the hardware supports it. However, OEMs usually customise this piece of software by changing its interface and adding new features, as you know. In my case, Asus didn't customise the driver for my laptop, so the latest generic driver worked well.
      My System SpecsSystem Spec


  7. Joined : Oct 2015
    Posts : 51
    Windows 10
       28 Oct 2015 #47

    andrei9696 said: View Post
    Ok! Then let's try one of the OEM drivers. I don't know which model of XPS 27 you have, so it is up to you to choose from one of the following links: here, if you have the Dell XPS 27 2720 version or here if you have the Dell XPS 27 2710 version. Remember to uninstall the previous driver and reboot. Tell us what are the results!


    No, MaxxAudio is also included in the generic Realtek driver and gets installed if the hardware supports it. However, OEMs usually customise this piece of software by changing its interface and adding new features, as you know. In my case, Asus didn't customise the driver for my laptop, so the latest generic driver worked well.
    Hi Andrei, I will try your link for my Dell XPS 27 2720 OEM driver today ... but when you say to uninstall the previous driver: My Control Panel says the driver being used now is Windows manufactured and signed, ID'd as 6.3.9600.16384 from the year 2013. So it appears the zip file I downloaded from you never executed. The Realtek HD audio driver I had originally was uninstalled by me from Control Panel, but the current Windows audio driver doesn't appear there, so I don't know how to, or if I should, uninstall that. Also: can or should I delete the Vista64 folders and files created from your zip file?

    Thanks for hanging with me. I think we're getting close.
    -- With the Sound Lock utility, the volume spikes were stopped a split second after they were triggered.
    -- With the Windows audio driver I'm now using, no volume spikes occur at all, but the loss of MaxxAudio leaves me with poor audio quality.
      My System SpecsSystem Spec


  8. Joined : Sep 2015
    Posts : 2,077
    Windows 10 Pro 64-bit 1607 (AE build 14393.693)
       28 Oct 2015 #48

    The driver should be listed in Programs and features as Realtek HD audio driver or similar. In worst case, just try to install the new driver on top. It will detect present driver and suggest to uninstall it, select yes and proceed.
      My System SpecsSystem Spec


  9. Joined : Oct 2015
    Posts : 51
    Windows 10
       28 Oct 2015 #49

    Thanks, spapakons. The Realtek HD audio driver did indeed show among the Programs originally, but I deleted that, and now the Windows audio driver is in control. I'll try reinstalling the Dell version of the Realtek driver later today (and uninstall the Windows driver if so prompted), but since that's what I had when I started, I suspect the audio spikes will return. However, I do think we're close to solving this.

    spapakons said: View Post
    The driver should be listed in Programs and features as Realtek HD audio driver or similar. In worst case, just try to install the new driver on top. It will detect present driver and suggest to uninstall it, select yes and proceed.
      My System SpecsSystem Spec


  10. Joined : Oct 2015
    Posts : 51
    Windows 10
       28 Oct 2015 #50

    DaveTheRave said: View Post
    Hi Andrei, I will try your link for my Dell XPS 27 2720 OEM driver today ... but when you say to uninstall the previous driver: My Control Panel says the driver being used now is Windows manufactured and signed, ID'd as 6.3.9600.16384 from the year 2013. So it appears the zip file I downloaded from you never executed. The Realtek HD audio driver I had originally was uninstalled by me from Control Panel, but the current Windows audio driver doesn't appear there, so I don't know how to, or if I should, uninstall that. Also: can or should I delete the Vista64 folders and files created from your zip file?

    Thanks for hanging with me. I think we're getting close.
    -- With the Sound Lock utility, the volume spikes were stopped a split second after they were triggered.
    -- With the Windows audio driver I'm now using, no volume spikes occur at all, but the loss of MaxxAudio leaves me with poor audio quality.
    OK! I now have full-quality audio and have not been able to reproduce volume spikes on iTunes or YouTube. So it looks like a good fix. Don't want to use too many CAPS and !! because I thought I was here before yet still had issues, but for now, it sounds very good. All I did was download and install the Realtek HD audio driver for my Dell 2720 from the link in your post, Andrei. As far as I can tell, that's the same driver I had originally, so something must have broken, and the reinstall fixed it. So Thanks!

    I also deleted all the folders with the Vista64 audio driver files I unzipped from your link. I doubt that it ever installed, but don't want to take a chance with a conflict. Also, after I installed the RealTek audio driver and rebooted, I got a flag from Windows saying my antivirus program had been turned off. So I just turned that back on. I've seen that happen before, don't know why, always wonder if I'm being hacked.

    Anyway, thanks again for everybody's patience and help, I think I've got a good fix, but if anything changes, I'll post again. Hope I can help others out in the future as you've helped me.
      My System SpecsSystem Spec


 
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