1.    23 Sep 2017 #1
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit

    Logitech mouse freezes up after computer is awake from sleep mode.


    I know this is a duplicate of another thread, but I couldn't get anyone to reply back to me in the other thread.

    But I have a Logitech mouse on my second computer which is an Acer Aspire XC-603G Desktop PC. When I wiggle the mouse to wake it up from sleep, sometimes the mouse and/or mouse cursor freezes up and won't move. This also causes the lock screen to get stuck which keeps me from getting into the computer. It only happens for about a second which I would call not very long. But it is very aggravating. My new HP doesn't do this.

    If someone could help me, then that would be greatly appreciated.
      My ComputersSystem Spec
  2.    23 Sep 2017 #2
    Join Date : Oct 2014
    Arnold, MD
    Posts : 28,991
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by Jesse Williams View Post
    I know this is a duplicate of another thread, but I couldn't get anyone to reply back to me in the other thread.

    But I have a Logitech mouse on my second computer which is an Acer Aspire XC-603G Desktop PC. When I wiggle the mouse to wake it up from sleep, sometimes the mouse and/or mouse cursor freezes up and won't move. This also causes the lock screen to get stuck which keeps me from getting into the computer. It only happens for about a second which I would call not very long. But it is very aggravating. My new HP doesn't do this.

    If someone could help me, then that would be greatly appreciated.
    Is it connected via Bluetooth?
      My ComputersSystem Spec
  3.    23 Sep 2017 #3
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by f14tomcat View Post
    Is it connected via Bluetooth?
    Nope. It's a wireless mouse that is connected via a USB receiver.
      My ComputersSystem Spec
  4.    23 Sep 2017 #4
    Join Date : Oct 2014
    Arnold, MD
    Posts : 28,991
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by Jesse Williams View Post
    Nope. It's a wireless mouse that is connected via a USB receiver.
    Sounds similar to my MX Master, with a dongle-type receiver in a USB 2.0 port. One thing that is recommended to reduce interference (possible cause) is to use an extender for that. It's about 3' long and gets the dongle away from the box. Also, try swapping the ports and/or re-seating the dongle.
      My ComputersSystem Spec
  5.    23 Sep 2017 #5
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,243
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by f14tomcat View Post
    Sounds similar to my MX Master, with a dongle-type receiver in a USB 2.0 port. One thing that is recommended to reduce interference (possible cause) is to use an extender for that. It's about 3' long and gets the dongle away from the box. Also, try swapping the ports and/or re-seating the dongle.
    I did have it in the USB 3.0 port, and that seemed to fix the issue.
      My ComputersSystem Spec
  6.    23 Sep 2017 #6
    Join Date : Oct 2014
    Arnold, MD
    Posts : 28,991
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by Jesse Williams View Post
    I did have it in the USB 3.0 port, and that seemed to fix the issue.
    Good! I'm pretty sure it's not recommended to put those receivers on a 3.0. Glad it worked! TC
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
Computer does't open, when it is on sleep mode.
Hi, I have formated my PackardBell PC. There is no problem about sleeping mode. And I have recovered The PC's image to another PC. But in this computer, when The PC is sleep on, I can't open with nothing. PCs' operation system is: Windows 10....
General Support
Computer Won't Stay in Sleep Mode
Whenever I put my computer into sleep mode, it goes to sleep normally, but then about a second after the fans stop spinning, the whole thing comes out of sleep mode as if a button was pressed or something. Power cfg -requests gives me DISPLAY:...
General Support
Computer keeps going to sleep mode by itself despite settings.
I like Win 10! It's really great and good looking. It also performs really well and my laptop starts quite fast. Only one thing that annoys the h... out of me. The reason for this is, that sometimes my laptop just goes to sleep mode. I only have to...
Performance & Maintenance
No Wireless Mouse Charge in sleep mode with Windows 10
I have a MadCatz Rat9 wireless mouse and in windows 10 when I go to sleep mode the wireless mouse does not charge. I had windows 7 ul before and the mouse charged fine in sleep mode. In device manager I checked the mouse drivers and in power...
Drivers and Hardware
computer will not go into sleep mode after update
We updated from 8.1 to Windows 10 and now the computer will not go automatically into sleep mode. How to fix?
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 11:01.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums