Windows 10: Logitech mouse freezes up after computer is awake from sleep mode.


  1. Posts : 1,329
    Windows 10 Home 64-bit
       23 Sep 2017 #1

    Logitech mouse freezes up after computer is awake from sleep mode.


    I know this is a duplicate of another thread, but I couldn't get anyone to reply back to me in the other thread.

    But I have a Logitech mouse on my second computer which is an Acer Aspire XC-603G Desktop PC. When I wiggle the mouse to wake it up from sleep, sometimes the mouse and/or mouse cursor freezes up and won't move. This also causes the lock screen to get stuck which keeps me from getting into the computer. It only happens for about a second which I would call not very long. But it is very aggravating. My new HP doesn't do this.

    If someone could help me, then that would be greatly appreciated.
      My ComputersSystem Spec


  2. Posts : 35,291
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       23 Sep 2017 #2

    Jesse Williams said: View Post
    I know this is a duplicate of another thread, but I couldn't get anyone to reply back to me in the other thread.

    But I have a Logitech mouse on my second computer which is an Acer Aspire XC-603G Desktop PC. When I wiggle the mouse to wake it up from sleep, sometimes the mouse and/or mouse cursor freezes up and won't move. This also causes the lock screen to get stuck which keeps me from getting into the computer. It only happens for about a second which I would call not very long. But it is very aggravating. My new HP doesn't do this.

    If someone could help me, then that would be greatly appreciated.
    Is it connected via Bluetooth?
      My ComputersSystem Spec


  3. Posts : 1,329
    Windows 10 Home 64-bit
    Thread Starter
       23 Sep 2017 #3

    f14tomcat said: View Post
    Is it connected via Bluetooth?
    Nope. It's a wireless mouse that is connected via a USB receiver.
      My ComputersSystem Spec


  4. Posts : 35,291
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       23 Sep 2017 #4

    Jesse Williams said: View Post
    Nope. It's a wireless mouse that is connected via a USB receiver.
    Sounds similar to my MX Master, with a dongle-type receiver in a USB 2.0 port. One thing that is recommended to reduce interference (possible cause) is to use an extender for that. It's about 3' long and gets the dongle away from the box. Also, try swapping the ports and/or re-seating the dongle.
      My ComputersSystem Spec


  5. Posts : 1,329
    Windows 10 Home 64-bit
    Thread Starter
       23 Sep 2017 #5

    f14tomcat said: View Post
    Sounds similar to my MX Master, with a dongle-type receiver in a USB 2.0 port. One thing that is recommended to reduce interference (possible cause) is to use an extender for that. It's about 3' long and gets the dongle away from the box. Also, try swapping the ports and/or re-seating the dongle.
    I did have it in the USB 3.0 port, and that seemed to fix the issue.
      My ComputersSystem Spec


  6. Posts : 35,291
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       23 Sep 2017 #6

    Jesse Williams said: View Post
    I did have it in the USB 3.0 port, and that seemed to fix the issue.
    Good! I'm pretty sure it's not recommended to put those receivers on a 3.0. Glad it worked! TC
      My ComputersSystem Spec


 

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