Logitech mouse freezes up after computer is awake from sleep mode.

Jesse Williams said:

I know this is a duplicate of another thread, but I couldn't get anyone to reply back to me in the other thread.

But I have a Logitech mouse on my second computer which is an Acer Aspire XC-603G Desktop PC. When I wiggle the mouse to wake it up from sleep, sometimes the mouse and/or mouse cursor freezes up and won't move. This also causes the lock screen to get stuck which keeps me from getting into the computer. It only happens for about a second which I would call not very long. But it is very aggravating. My new HP doesn't do this.

If someone could help me, then that would be greatly appreciated.

Is it connected via Bluetooth?

Jesse Williams said:

Nope. It's a wireless mouse that is connected via a USB receiver.

Sounds similar to my MX Master, with a dongle-type receiver in a USB 2.0 port. One thing that is recommended to reduce interference (possible cause) is to use an extender for that. It's about 3' long and gets the dongle away from the box. Also, try swapping the ports and/or re-seating the dongle.

Jesse Williams said:

I did have it in the USB 3.0 port, and that seemed to fix the issue.

Good! I'm pretty sure it's not recommended to put those receivers on a 3.0. Glad it worked! TC