Windows 10: External HHD not recognized by Windows

  1.    21 Sep 2017 #1

    External HHD not recognized by Windows


    Hi, I've got WD MyPassport Ultra 1TB, and after reinstalling Windows, I have problem with it working on USB 3.0, it works fine on USB 2.0. Here I have to mention, that I installed drivers through DriverPack Solution Online.

    I've read a lot of threads in web, reinstalled drivers etc, but I didn't found any solution.
    After reboot, it works good, but it has to be plugged in during reboot.

    Automount in diskpart is enabled, can't assign letter, dmdskmgr don't see it.

    Any help other than reinstalling system again?
      My ComputerSystem Spec

  2.    21 Sep 2017 #2

    Hi and welcome to the forum.:) Are you using the software that came with it from WD? Have you tried another USB 3.0 Port?

    DriverPack Solution Online- May be your problem..
      My ComputerSystem Spec

  3.    21 Sep 2017 #3

    can't assign letter, dmdskmgr don't see it.
    Your My Computer profile is not filled out with your Make and Model# of your computer. Please fill this out so we may help further. You should only download drivers from your computer manufacturers support/download drivers site. Go to the manufacturers site and type in your Model#, or type your Service Tag# choose your version of Windows 10 (ie) 32bit or 64bit. Under Chipset, download the USB 3.0 driver for your computer.
    With the drive plugged into the USB 2.0 port press the Win key+X choose Disk Management. In the Lower Pane you should see your WD Passport. Does it say the drive is Unallocated Space? or next to the Disk # (ie) Disk1, Disk2 etc does it say the drive is Not Initialized? If the drive is healthy, right click the drive and choose Change Drive Letter or Paths change it to a drive letter that is not being used. If the former, you will need to run Recovery tools to restore files from the drive. If it is not showing up at all, then the drive has failed or is not plugged in.
      My ComputerSystem Spec

  4.    22 Sep 2017 #4

    @spunk

    With USB 2.0 it works perfectly, already tried reinstalling the drivers, also updated specs on my profile.
    I think I will reinstall my system again with drivers from MSI site, and will see if this going to work.
      My ComputerSystem Spec

  5.    22 Sep 2017 #5

    With the drive plugged into the USB 2.0 port press the Win key+X choose Disk Management. In the Lower Pane you should see your WD Passport....right click the drive and choose Change Drive Letter or Paths change it to a drive letter that is not being used.
    Then Safely Remove the drive and plug it into the USB 3.0 port, it should get recognized and keep the same drive letter.
    If not, download the Chipset and Intel Management Engine driver from MSI drivers page Support For Z97 GAMING 5 | Motherboard - The world leader in motherboard design | MSI USA
      My ComputerSystem Spec

  6.    22 Sep 2017 #6

    I did what you've told me. Connected with USB 2.0, Shift + X, DIsk Management, and a window popped up, which file system use there, and without asking it formatted my hdd...
      My ComputerSystem Spec

  7.    22 Sep 2017 #7

    It does not automatically format your HDD unless you press the button to Initialize the drive and Format it. So, now it works?
      My ComputerSystem Spec

  8.    22 Sep 2017 #8

    Yes it does, but as I said - on 2.0 it worked earlier, so it was the issue with drivers.
      My ComputerSystem Spec


 

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