1.    21 Sep 2017 #1
    Join Date : Sep 2015
    Posts : 4
    Windows 10

    External HHD not recognized by Windows


    Hi, I've got WD MyPassport Ultra 1TB, and after reinstalling Windows, I have problem with it working on USB 3.0, it works fine on USB 2.0. Here I have to mention, that I installed drivers through DriverPack Solution Online.

    I've read a lot of threads in web, reinstalled drivers etc, but I didn't found any solution.
    After reboot, it works good, but it has to be plugged in during reboot.

    Automount in diskpart is enabled, can't assign letter, dmdskmgr don't see it.

    Any help other than reinstalling system again?
      My ComputerSystem Spec
  2.    21 Sep 2017 #2
    Join Date : Mar 2017
    Posts : 5,802
    64-bit Windows 10 Pro

    Hi and welcome to the forum. Are you using the software that came with it from WD? Have you tried another USB 3.0 Port?

    DriverPack Solution Online- May be your problem..
      My ComputerSystem Spec
  3.    21 Sep 2017 #3
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,041
    Windows 10 Pro

    can't assign letter, dmdskmgr don't see it.
    Your My Computer profile is not filled out with your Make and Model# of your computer. Please fill this out so we may help further. You should only download drivers from your computer manufacturers support/download drivers site. Go to the manufacturers site and type in your Model#, or type your Service Tag# choose your version of Windows 10 (ie) 32bit or 64bit. Under Chipset, download the USB 3.0 driver for your computer.
    With the drive plugged into the USB 2.0 port press the Win key+X choose Disk Management. In the Lower Pane you should see your WD Passport. Does it say the drive is Unallocated Space? or next to the Disk # (ie) Disk1, Disk2 etc does it say the drive is Not Initialized? If the drive is healthy, right click the drive and choose Change Drive Letter or Paths change it to a drive letter that is not being used. If the former, you will need to run Recovery tools to restore files from the drive. If it is not showing up at all, then the drive has failed or is not plugged in.
      My ComputerSystem Spec
  4.    22 Sep 2017 #4
    Join Date : Sep 2015
    Posts : 4
    Windows 10
    Thread Starter

    @spunk

    With USB 2.0 it works perfectly, already tried reinstalling the drivers, also updated specs on my profile.
    I think I will reinstall my system again with drivers from MSI site, and will see if this going to work.
      My ComputerSystem Spec
  5.    22 Sep 2017 #5
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,041
    Windows 10 Pro

    With the drive plugged into the USB 2.0 port press the Win key+X choose Disk Management. In the Lower Pane you should see your WD Passport....right click the drive and choose Change Drive Letter or Paths change it to a drive letter that is not being used.
    Then Safely Remove the drive and plug it into the USB 3.0 port, it should get recognized and keep the same drive letter.
    If not, download the Chipset and Intel Management Engine driver from MSI drivers page Support For Z97 GAMING 5 | Motherboard - The world leader in motherboard design | MSI USA
      My ComputerSystem Spec
  6.    22 Sep 2017 #6
    Join Date : Sep 2015
    Posts : 4
    Windows 10
    Thread Starter

    I did what you've told me. Connected with USB 2.0, Shift + X, DIsk Management, and a window popped up, which file system use there, and without asking it formatted my hdd...
      My ComputerSystem Spec
  7.    22 Sep 2017 #7
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,041
    Windows 10 Pro

    It does not automatically format your HDD unless you press the button to Initialize the drive and Format it. So, now it works?
      My ComputerSystem Spec
  8.    22 Sep 2017 #8
    Join Date : Sep 2015
    Posts : 4
    Windows 10
    Thread Starter

    Yes it does, but as I said - on 2.0 it worked earlier, so it was the issue with drivers.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
External USB drive not recognized for Disk Image
Greeting with a smile. I'm trying to save a first time disk image on an external USB drive. And I had it working at the start. The first time, it started fine, and was running fine. But it took longer than I thought it would, and I had to shut...
Drivers and Hardware
Laptop has recognized my Seagate External drive for 3 days - Not now
The Seagate Backup Plus 4TB has all the files I recovered after I got hacked in July. I had made a backup of my primary SATA drive onto a WD Passport Ultra before doing a format of the hacked/infected drive. That WD Passport failed so I had to buy a...
Drivers and Hardware
Solved USB 3.0 Seagate SATA External Hard Drive Not Recognized Win. 10
I recently purchased a Seagate Momentus 5400.6 hard drive and a Sabrent USB 3.0 SATA Hard Drive flat docking station to connect via usb to my Dell XPS L702x laptop. Upon putting the hard drive in the external enclosure and connecting to my laptop...
Drivers and Hardware
Hitachi HDS72101 external drive not recognized
I've got two Hitachi HDS72101 1TB external drives that my new Dell XPS 8900 running Windows 10 won't recognize. The device manager shows the drives to be working properly and having current drivers. My computer recognizes my new Seagate 5TB drive...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 12:41.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums