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  1.    20 Sep 2017 #1
    Join Date : Aug 2015
    Posts : 11
    Windows 10 home 64bit

    Printer (hpdeskjet840c) will not print automatic font


    Hi i have an asus win 10 tower pc and an old printer which used to work fine until recently.basically if i try print a page with automatic font/black the printer appears to print but page is blank as if no ink is used.i know there is black ink as my brother printed the same doc from his laptop.if i change the text to colour on my pc ie blue it prints fine.
    One hunch i have is a windows update caused it.my dads laptop had same problem while mine worked.but now mine has the problem.
    Ive removed the device and rebooted and reinstalled but still the problem persists.
    I troubleshooted the printer and win 10 says usb 2 is my printer but usb 3 is my pc.i used hp print docter and it said everything was fine.
    Any ideas?
      My ComputerSystem Spec
  2.    20 Sep 2017 #2
    Join Date : May 2016
    Posts : 757
    Windows 10 Pro

    That's an old printer....as I had one about 20 yrs ago. A basic, simple printer that worked. I'm having a very hard time trying to find drivers for it. That being said....I would start looking for a new printer....one that is made to work with windows 10.
      My ComputerSystem Spec
  3.    20 Sep 2017 #3
    Join Date : Aug 2015
    Posts : 11
    Windows 10 home 64bit
    Thread Starter

    Worked perfectly up to a week ago when i noticed this problem.
      My ComputerSystem Spec
  4.    20 Sep 2017 #4
    Join Date : Aug 2015
    Posts : 11
    Windows 10 home 64bit
    Thread Starter

    Win 10 finds the printer when searching for it fine.ive seen threads for same problem on another site from a few years ago that wasnt solved so its not just win 10.
      My ComputerSystem Spec
  5.    20 Sep 2017 #5
    Join Date : May 2016
    Posts : 757
    Windows 10 Pro

    Windows 10 will find the best driver it can or use it's generic driver to get hardware to work. Some stuff may work and some stuff won't. As far as your printer goes....it's not windows 10 compatible and I doubt HP will create driver/software for it. From what I've been noticing, a lot of older hardware that used to work with windows 10 is starting to not work with it as MS updates are being installed. No proof that the updates are causing the problem but there is a definite trend happening.
      My ComputerSystem Spec
  6.    20 Sep 2017 #6
    Join Date : Aug 2015
    Posts : 11
    Windows 10 home 64bit
    Thread Starter

    Thanks maybe ill look into a new printer if i can get one for around 50
      My ComputerSystem Spec
  7.    20 Sep 2017 #7
    Join Date : Aug 2015
    Posts : 11
    Windows 10 home 64bit
    Thread Starter

    Its just the fact that every other colour prints including the test page which is automatic font.which is wierd.
      My ComputerSystem Spec
  8.    20 Sep 2017 #8
    Join Date : Aug 2014
    Forever West
    Posts : 3,926
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    What version of Windows is the laptop running? Hold down the Windows key and press R, type winver, post the whole line. Some newer computers come with USB 3.0 ports which can 'fall back' to USB 2.0 but I have seen HP printers that have trouble with USB 3.0, have to assure plugged into a USB 2.0 port. USB 3.0 usually has blue centers while USB 2.0 ports have black centers, using the correct type cable also makes a difference. If USB 3.0 devices need a particular cable the device end will have a differently shaped cable, there's 2 types of ends depending upon the maker. Generally the keyboard and mouse will use ports nearest the power supply and they will be USB 2.0, available before the OS loads, USB 3.0 needs drivers that don't load until the OS does.
      My ComputerSystem Spec
  9.    20 Sep 2017 #9
    Join Date : Nov 2016
    Posts : 433
    Windows 10

    The Printer is too old. I used to have a HP 900 series printer and Windows 10 only provides a basic driver. The useful features in the full feature driver were just not available.
    It did not work 'perfectly' that's for sure. No doubt a similar scenario for an 800 series printer.

    To be honest just buy a newer one and save any aggro.
      My ComputerSystem Spec
  10.    20 Sep 2017 #10
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,042
    Windows 10 Pro

    if i change the text to colour on my pc ie blue it prints fine
    Can you print Black with any other font? If not, maybe your black ink cartridge is bad and needs changing? If you can, Change the Text to Black Color (even it it is already) and print.
      My ComputerSystem Spec

 
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