USB Headsets not recognised only on one PC


  1. Posts : 3
    Windows 10 Pro
       #1

    USB Headsets not recognised only on one PC


    Hello all,

    I come to you in a moment of despair, where researching hasn't led me to any conclusion or solution to my issue.

    I've got a freshly built PC with the following:

    Ryzen 1700
    16 GB RAM
    GTX 1070
    B350 PC MATE MSI MS-7A34. BIOS-ul updatat la zi.
    Windows 10 Pro Version 10.0.15063 Build 15063

    I've got a pair of USB Headsets, model Genesis HX66. Whenever I plug them in, I'm getting "The last USB Device you connected to this computer malfunctioned and Windows does not recognise it." . If I go further and check in Device Manager I can see "Windows has stopped this device because it has reported problems. (Code 43). A USB port reset request failed".

    - Windows is up to date.
    - Motherboard drivers are up to date as per Live Update MSI.
    - I've got the headsets drivers but the installer does not let me install since it doesn't detect the headsets as being plugged in.
    - Tried uninstalling the item with the exclamation mark and then scanning for hardware changes. Tried scanning online for updates. Same result.
    - Tried disabling USB Selective Suspend Setting.
    - The headsets are functioning perfectly on other devices.
    - Regardless of the USB port I use, same error.
    - I can use other devices on the same USB ports, including charging my phone.
    - Tried to install the wpdmtp.inf . Still didn't work.
    - Tried disabling the force driver signature feature.

    One suspect thing is I can't install the Asmedia USB drivers that come on the MSI DVD. Receiving the Asmedia USB Host controller was not found.

    I am completely out of ideas, please assist me.

    Thank you.

      My Computer

  2. Plankton's Avatar
    Posts : 2,078
    Windows 10 Pro
       #2

    What does it look like in your device manager.....any yellow triangles showing?
      My Computer


  3. Posts : 3
    Windows 10 Pro
    Thread Starter
       #3

    Yes. Yellow triangle over "Unknown USB Device (Port Reset Failed)".
      My Computer

  4. Plankton's Avatar
    Posts : 2,078
    Windows 10 Pro
       #4

    That's generally related to your chipset driver which usually contains the USB driver.

    Get your chipset driver installed.

    Support For B350 PC MATE | Motherboard - The world leader in motherboard design | MSI Global
      My Computer


  5. Posts : 3
    Windows 10 Pro
    Thread Starter
       #5

    That's what I thought as well at first.

    Tried both the 1gb installer over there and the live update tool.

    Same result.
      My Computer


 

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