New
#1
USB Headsets not recognised only on one PC
Hello all,
I come to you in a moment of despair, where researching hasn't led me to any conclusion or solution to my issue.
I've got a freshly built PC with the following:
Ryzen 1700
16 GB RAM
GTX 1070
B350 PC MATE MSI MS-7A34. BIOS-ul updatat la zi.
Windows 10 Pro Version 10.0.15063 Build 15063
I've got a pair of USB Headsets, model Genesis HX66. Whenever I plug them in, I'm getting "The last USB Device you connected to this computer malfunctioned and Windows does not recognise it." . If I go further and check in Device Manager I can see "Windows has stopped this device because it has reported problems. (Code 43). A USB port reset request failed".
- Windows is up to date.
- Motherboard drivers are up to date as per Live Update MSI.
- I've got the headsets drivers but the installer does not let me install since it doesn't detect the headsets as being plugged in.
- Tried uninstalling the item with the exclamation mark and then scanning for hardware changes. Tried scanning online for updates. Same result.
- Tried disabling USB Selective Suspend Setting.
- The headsets are functioning perfectly on other devices.
- Regardless of the USB port I use, same error.
- I can use other devices on the same USB ports, including charging my phone.
- Tried to install the wpdmtp.inf . Still didn't work.
- Tried disabling the force driver signature feature.
One suspect thing is I can't install the Asmedia USB drivers that come on the MSI DVD. Receiving the Asmedia USB Host controller was not found.
I am completely out of ideas, please assist me.
Thank you.
Quote