1.    14 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 2
    Microsoft Windows 10 Home

    Bluetooth Suddenly Disappeared - from settings & device manager


    Hi folks,

    My bluetooth spontaneously vanished in the middle of my work. I can no longer connect my bluetooth mouse or other bluetooth devices.

    The Bluetooth ON/OFF switch is absent in settings:
    Click image for larger version. 

Name:	image.png 
Views:	4 
Size:	62.0 KB 
ID:	153411

    Bluetooth is also missing in the Device Manager:
    Click image for larger version. 

Name:	image.png 
Views:	14 
Size:	52.1 KB 
ID:	153412

    So far, here is how I have tried to troubleshoot (none have worked):

    1) Unplug everything (secondary monitor via HDMI, external speaker, and USB memory sticks) and restart the PC
    2) Scan for hardware changes in the device manager (did not make the bluetooth come back)
    3) Device Manager > Action > Add legacy hardware. Manual install. Could not identify anything that contained the term "bluetooth" to try to reinstall.
    4) System Restore. The PC has been reset to 4 days ago.

    Nothing has worked! Please help! I need assistance ASAP to be able to continue my full-time job with my equipment. Thanks!
      My ComputerSystem Spec
  2.    15 Sep 2017 #2
    Join Date : Sep 2017
    Posts : 2
    Microsoft Windows 10 Home
    Thread Starter

    Update:

    Going to Control Panel > All Control Panel Items > Troubleshooting > Hardware and Sound > Bluetooth

    I ran the troubleshooter and it told me my device does not have bluetooth capability. Which is wrong because I've been using it for three months.

    Click image for larger version. 

Name:	image.png 
Views:	12 
Size:	27.6 KB 
ID:	153414
      My ComputerSystem Spec
  3.    19 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 2
    Windows 10

    Same problem, More Details


    I have the exact same problem! I have gone into services and enabled the Bluetooth services and made sure they start up automatically. Bluetooth was working yesterday. We need this for an on-line course so we are a bit desperate to get it working again.
    The funny thing is that the first thing the Bluetooth Troubleshooter did is check for updates on bluetooth services and drivers (I think those are services). One of the services needed to be updated, but the device driver was up to date.
    I logged in as the Administrator and could see no additional options. Airplane mode is off.
    Does anyone have any suggestions?
    Thanks!
      My ComputerSystem Spec
  4.    19 Sep 2017 #4
    Join Date : Sep 2017
    Posts : 2
    Windows 10

    This is how I solved this problem!


    Number 1: Open up the devices window (search for Device Manager, and you will get the window).

    Click image for larger version. 

Name:	device.PNG 
Views:	1 
Size:	39.1 KB 
ID:	154173

    Number 2: Open up the View Menu. When I selected "Show Hidden Devices", my Bluetooth devices and installed drivers appeared.

    Click image for larger version. 

Name:	View Menu.PNG 
Views:	7 
Size:	60.8 KB 
ID:	154171

    Now you should see Bluetooth on the device list. Click the arrow to open up the selections:

    Click image for larger version. 

Name:	menue.PNG 
Views:	7 
Size:	44.4 KB 
ID:	154174


    Number 3: I double clicked each of the 'devices' under Bluetooth (there were several on that particular computer). The message told me that the devices were'disconnected'. I right-clicked each of them and selected 'Update Driver". I chose to search the web for the updated drivers:

    Click image for larger version. 

Name:	update.PNG 
Views:	7 
Size:	52.1 KB 
ID:	154175

    It updated one driver, but Bluetooth was still disconnected.

    Number 4: Finally, I went to the web-site of the maker of that laptop and downloaded the most recent drivers to the machine. I unzipped them, and selected 'Update Drivers' again for the Bluetooth device on the machine (which unfortunately had a generic name like 'Win USB Bluetooth Device' so I wasn't sure I was selecting the correct thing).

    This time, however, I chose "Browse my computer for driver software", and chose the folder to which I unzipped the downloaded driver. The driver updated and, lo and behold, the device connected.

    ********

    I'm giving you such a detailed description because it took me a couple of hours to find where the problem lay and solve it. Hope this helps you! If I've been unclear, please let me know!
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
BSOD running Sena Bluetooth Device Manager
So I have a bluetooth device made by Sena for my motorcycle helmet. The firmware for the device is updated using the software here: Sena Device Manager & Software Update | Sena I have the x64 edition for my Surface Pro 3. It installs fine, but...
BSOD Crashes and Debugging
Bluetooth problem - suddenly disappeared
I am very frustrated. Turned the PC on, worked some time with my bluetooth mouse on, suddenly the mouse stopped working, the occasional OFF-ON the mouse did not help (as it usually does), I went to Settings, and acctually did see the Bluetooth...
Drivers and Hardware
Bluetooth is not working (it is not in Device Manager)
Hello, I have Dell Studio 1558, when I upgraded windows from 7 to 10, bluetooth have stopped working. It disappeared from Device Manager and i canīt install it back. Does anyone know the solutions please? Thank you
Drivers and Hardware
Solved no bluetooth in device manager
i have acer aspire 4750G with intel core i5. when i upgraded to windows 10, it didn't trace bluetooth device in device manager.
Drivers and Hardware
Cannot See Bluetooth device in wireless devices suddenly!
I was using my laptop did a regular windows update but now when i started my laptop i saw that there is no bluetooth option availible in windows devices neither in action center !!! I checked in device manager and i shows mediatek bluetooth adapter...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Đ Designer Media Ltd
All times are GMT -5. The time now is 22:47.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums