1.    12 Sep 2017 #1
    Join Date : Oct 2014
    Posts : 17
    Windows 8.1 Pro 64bit

    Print Spooler Issue or Something Else?


    I have what may be a print spooler or print queue problem. I have two network printers connected, a HP Lazerjet pro 400 (M401dne) and a HP Officejet Pro 8610. I am unable to print on the 8610 by sending documents to the printer. I can print an internal (?) test page using print and scan doctor but not directly.
    I can communicate with the printer, scan documents and save directly on my PC. I can print to the M401 without any problem.
    I have 4 other PC on the same network and have no problem printing to the 8610
    I have uninstalled the software and reinstalled it twice but it will not print. I have used both HP Print and Scan Doctor and Windows printer utility.
    I can open the print queue and see documents arrive as I send them to print but they disappear in a few seconds from the queue, but do not print.

    The print spooler is running. I've started it and stopped it twice and it is set to auto.
    This becoming very frustrating, any ideas?
    thanks,

    cjb4
      My ComputerSystem Spec
  2.    12 Sep 2017 #2
    Join Date : Oct 2014
    Posts : 164
    Windows 10 Enterprise

    Does the printer in question have a static IP address? If not, I would assign a static ip address to the printer, reconfigure the port on the computer in question. Try printing again.
      My ComputerSystem Spec
  3.    12 Sep 2017 #3
    Join Date : Oct 2014
    Posts : 17
    Windows 8.1 Pro 64bit
    Thread Starter

    It does have a static IP address. I also have tried assigning a different port.
    No luck
      My ComputerSystem Spec
  4.    15 Sep 2017 #4
    Join Date : Oct 2014
    Posts : 17
    Windows 8.1 Pro 64bit
    Thread Starter

    Could it be a registry issue? In the registry under HKEY_CURRENT_USER> Printer only the M401dne printer shows up. I only see the 8610 under ...software> HP. Any idea how to add it?
      My ComputerSystem Spec

 


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