USB Device Descriptor Failed??

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  1. Kyle's Avatar
    Posts : 201
    Windows 10 Pro / macOS 10.14.6 (Hackintosh)
       #1

    USB Device Descriptor Failed??


    USB Device Descriptor Failed??-ss-2017-09-12-01.06.42-.png
    So this kept happening before and then it stopped being problematic for a while..unfortunately the issue has once again returned. In Event Viewer it says usbhci or something. When this issue occurs a few things happen:
    • All USB devices cease to function until system is rebooted
    • Network controller ceases to function

    Event Viewer also shows an error (in System pane) for Kernel=PnP:
    Code:
    Log Name:      System
    Source:        Microsoft-Windows-Kernel-PnP
    Date:          12-Sep-17 1:02:45 PM
    Event ID:      219
    Task Category: (212)
    Level:         Warning
    Keywords:      
    User:          SYSTEM
    Computer:      Kyle-PC
    Description:
    The driver \Driver\WudfRd failed to load for the device USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_Android\6&18f52f5f&1&0000.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
        <EventID>219</EventID>
        <Version>0</Version>
        <Level>3</Level>
        <Task>212</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2017-09-12T12:02:45.418437100Z" />
        <EventRecordID>14537</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="304" />
        <Channel>System</Channel>
        <Computer>Kyle-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="DriverNameLength">67</Data>
        <Data Name="DriverName">USB\VID_04E8&amp;PID_6860&amp;MS_COMP_MTP&amp;SAMSUNG_Android\6&amp;18f52f5f&amp;1&amp;0000</Data>
        <Data Name="Status">3221226341</Data>
        <Data Name="FailureNameLength">14</Data>
        <Data Name="FailureName">\Driver\WudfRd</Data>
        <Data Name="Version">0</Data>
      </EventData>
    </Event>
    USBEHCI:
    A timeout occurred while waiting for the EHCI host controller Asynchronous Schedule to transition to the enabled state.
    Code:
    Log Name:      System
    Source:        usbehci
    Date:          12-Sep-17 12:59:17 PM
    Event ID:      3
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Kyle-PC
    Description:
    A timeout occurred while waiting for the EHCI host controller Asynchronous Schedule to transition to the enabled state.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="usbehci" />
        <EventID Qualifiers="49153">3</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2017-09-12T11:59:17.462532700Z" />
        <EventRecordID>14488</EventRecordID>
        <Channel>System</Channel>
        <Computer>Kyle-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>\Device\USBFDO-3</Data>
        <Binary>000068000100000000000000030001C000000000000000000000000000000000000000000000000002109643000000006A1200005A12000010000000000000000000000013000000000000000000000000000000000000005174000003000000020000000100000011000000DE7B00000000000000000000100000000000000001000000000000000000000000000000</Binary>
      </EventData>
    </Event>
    USB Device Descriptor Failed??-ss-2017-09-12-01.15.10-.pngUSB Device Descriptor Failed??-ss-2017-09-12-01.16.31-.png
      My Computer


  2. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #2

    Hi there. Run the troubleshooter within the Settings app > Update & security > Troubleshoot.

    You may also want to look in Security Center > Device performance and health.
      My Computers

  3. Kyle's Avatar
    Posts : 201
    Windows 10 Pro / macOS 10.14.6 (Hackintosh)
    Thread Starter
       #3

    Done both and they found no issues. Windows has never been so helpful with such troubleshooting. It just says what I already know.

    Code:
    Unknown USB Device (Device Descriptor Request Failed) is not working properly Detected [IMG]res://sdiageng.dll/warning.png[/IMG]
    Windows has detected a problem with Unknown USB Device (Device Descriptor Request Failed).
      My Computer


  4. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #4

    I find that troubleshooters work a majority of times, but not always.

    Sounds like a corrupt or faulty USB controller drivers. Have you tried updating that driver? Look on the manufactures site for updated one? You may try uninstalling the USB controllers and reboot. I've done that in the past for a fix.

    Have you tried the thumb in another PC? Could be it corrupts the system. Run a virus scan?
      My Computers

  5. Kyle's Avatar
    Posts : 201
    Windows 10 Pro / macOS 10.14.6 (Hackintosh)
    Thread Starter
       #5

    System is completely clean from any type of virus. I've done a system integrity and disk check. It's not a USB storage device (I don't think) that's causing it as the same USB devices are connected still when it didn't happen. It just so randomly happens. There is no point really in going to ASUS' website as they don't update the drivers list for my motherboard, or in some cases any board really. The only alternative would really be to try and find a new updated driver for the actual controller manufacturer itself?? I don't know. It's the USB 2.0 controller possibly. I don't have any USBs in USB 3.0 slots.

    USB Controller is ASMedia apparently.
      My Computer


  6. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #6

    The EHCI (enhanced host controller interface) driver simultaneously supports USB 2.0 and USB 1.1 protocols.

    Yes, it's probably an Asmedia brand Host Controller. I have an Asus board with it and install the Asmedia driver for it after an OS install. You must have the generic driver as seen in red font below vs mine in my shot? You can look up your board on the Asus site and download the drivers for various peripherals.

    Are you plugging in an Android phone? The event is:

    The driver \Driver\WudfRd failed to load for the device USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_Android\6&18f52f5f&1&0000.


    Attachment 152989
      My Computers


  7. Kyle's Avatar
    Posts : 201
    Windows 10 Pro / macOS 10.14.6 (Hackintosh)
    Thread Starter
       #7

    Yeah, I have my Galaxy S6 Edge connected via USB constantly as I use it for my Internet connection. I use PDANet+. :P
      My Computer


  8. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #8

    Hmm. It states it can't load the device driver (which actually allows the PC to read the phone) and it works for your connection? This is weird. Perhaps it's attempting to install a second instance of the driver?

    I have a Windows phone that it loads a driver for with no problems, but don't use it for a connection. I can see mine in USB devices with Device Manager. What's yours looking like?
      My Computers

  9. Kyle's Avatar
    Posts : 201
    Windows 10 Pro / macOS 10.14.6 (Hackintosh)
    Thread Starter
       #9

    I just updated the Samsung Android ADB Interface via the Device Manager and all 3 ASMedia USB3.0 eXtensible Host Controllers. I downloaded this update from the Microsoft Update Catalog and updated it through the Device Manager as well.
    Attached Thumbnails Attached Thumbnails USB Device Descriptor Failed??-ss-2017-09-12-10.13.58-.png  
      My Computer


  10. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #10

    Cool. Should be good to go now.

    So it loaded the adapter (via your phone) driver, but couldn't install ADB interface driver to read the phone (as a drive) I assume?

    You should be better off with the Asmedia drivers, although it had nothing to do with your problem.
      My Computers


 

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