PC fails to identify smartphone following Win 10 Anniversary Update


  1. Posts : 43
    windows 10
       #1

    PC fails to identify smartphone following Win 10 Anniversary Update


    I've been using my win10 system from routine maintenance of my LG G2 smartphone.
    Following MS extensive Anniversary Update, my pc stopped to identify my smartphone as a device' preventing me for any use of the pc for the phone.
    Is there anything I can do to solve this problem?
      My Computer

  2. AddRAM's Avatar
    Posts : 4,003
    Windows 10 Pro x64 21H1
       #2

    Maybe you should install the Creator`s Update ?

    Have you looked at Auto Play to make some changes to see windows will recognize it ?
      My Computers


  3. Posts : 43
    windows 10
    Thread Starter
       #3

    Autoplay


    Hi,
    My current setting are:

    Removable drive: Open folder to view files
    Memory card: Open folder to view files

    Doesn't seem to explain the failure.
      My Computer


  4. Posts : 43
    windows 10
    Thread Starter
       #4

    Creator`s Update


    Hi,
    I tried to apply this update, but got a kind "Thank you for updating to the latest version of Windows 10", Which I interpret as "thus update has already been applied".
    Am I right?
      My Computer

  5. CountMike's Avatar
    Posts : 18,703
    W10+Developer Insider + Linux
       #5

    Please run WINVER and post it here.
      My Computers


  6. Posts : 43
    windows 10
    Thread Starter
       #6

    PC fails to identify smartphone following Win 10 Anniversary Update-winver.jpg
      My Computer

  7. Gordon7's Avatar
    Posts : 182
    Win 10 rs1 - build 14393.1944
       #7

    @chermesh, - you are now running the latest version of Windows - the Creator version.

    You have to go trough all your settings and check that they are setup as they use to be, because some settings may be
    returned to default during the upgrade process. Check that your system restore is turned ON!
    You have to re-connect your phone to your PC.

    These things often happen when upgrading to higher versions in Windows. Go trough every setting you made earlier.
      My Computer


  8. Posts : 43
    windows 10
    Thread Starter
       #8

    I wonder if it's a matter of updating configuration. Since I posted my question I put my finger on what's persumably, the source of my problem, my smartphone fails since it is accepte by my system as an unrecognized usb item.
    How can I "baptize" the device?
      My Computer


  9. Posts : 43
    windows 10
    Thread Starter
       #9

    The following capture show my USB connection prior to the LG G2 connection and following connection
    PC fails to identify smartphone following Win 10 Anniversary Update-before-lg-g2-connection.jpgPC fails to identify smartphone following Win 10 Anniversary Update-following-lg-g2-connection.jpg

    Looks like these reports can pave way for finding a solution
      My Computer


  10. Posts : 43
    windows 10
    Thread Starter
       #10

    Hi,
    Finally, solved my problem.
    I found the suggestion how to deal with problem in the following source:

    "https://answers.microsoft.com/en-us/windows/forum/windows_xp-hardware/can-not-connect-lge-android-net-mtp-device/2f7a46fa-de4a-4608-b57c-dbadf993ea75?auth=1
      My Computer


 

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