Corrupt Surface Dial install need help to completely remove app tools


  1. Posts : 3
    windows 10
       #1

    Corrupt Surface Dial install need help to completely remove app tools


    Hi All,

    Surface Dial installed and working well except for one frustrating issue.

    I have created an App tool (in Settings>Wheel) for music music writing app (Dorico). This is my primary reason for buying the wheel.

    On launch of Dorico the app tool created was not available (just default tools), even though it is shown as created in settings.

    In case this was app specific, I created other app tools for various apps and these all work as expected. So I deleted the Dorico tools and re-created a quick test tool for Dorico. This showed up in Dorico but didn't have the function I require because it was set up purely as a test.

    I have then gone back to settings and edited the Dorico app tool. Here's the issue. On launching Dorico my newly edited version of the tools is now there, but the earlier test version is.

    I have then removed the Dorico tools from Surface Dial and created the tool again. On launching Dorico, the new tool is now showing on the dial but the original test one is.

    I have uninstalled and reinstalled the dial twice and also reinstalled Dorico. No change.

    When I uninstall and reinstall the dial all previously created tools come back, this seems to show it does not completely uninstall.

    I have spent a couple of hours with Microsoft support, but they don't believe this is the driver not being uninstalled but directly related to Dorico. I asked for help to totally remove Dial and reinstall from scratch but they were unable to assist.

    I may be wrong, but to me it appears there must be some kind of (sorry reaching the end of my knowledge now) preference, database type file which stores these custom setups for the dial and it's this that needs to be removed to be able to start again.

    Very frustrating, because I can get the dial to do everything I want, but I am currently stuffed with the application for which I need it.

    Sorry for the long post, but tried to offer as much info as possible.

    THanks

    Paul
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,283
    Windows 10 Pro x64 Version 2004
       #2

    Hi Paul.

    Any chance you have Restore points enable and is it possible to restore to a point before you made these changes.

    I would also take this opportunity to recommend looking into Macrium Reflect. Free, reliable and a great way to get you back to a point in time.

    Backup and Restore with Macrium Reflect
      My Computer


 

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