Corrupt Surface Dial install need help to completely remove app tools

  1.    31 Aug 2017 #1

    Corrupt Surface Dial install need help to completely remove app tools

    Hi All,

    Surface Dial installed and working well except for one frustrating issue.

    I have created an App tool (in Settings>Wheel) for music music writing app (Dorico). This is my primary reason for buying the wheel.

    On launch of Dorico the app tool created was not available (just default tools), even though it is shown as created in settings.

    In case this was app specific, I created other app tools for various apps and these all work as expected. So I deleted the Dorico tools and re-created a quick test tool for Dorico. This showed up in Dorico but didn't have the function I require because it was set up purely as a test.

    I have then gone back to settings and edited the Dorico app tool. Here's the issue. On launching Dorico my newly edited version of the tools is now there, but the earlier test version is.

    I have then removed the Dorico tools from Surface Dial and created the tool again. On launching Dorico, the new tool is now showing on the dial but the original test one is.

    I have uninstalled and reinstalled the dial twice and also reinstalled Dorico. No change.

    When I uninstall and reinstall the dial all previously created tools come back, this seems to show it does not completely uninstall.

    I have spent a couple of hours with Microsoft support, but they don't believe this is the driver not being uninstalled but directly related to Dorico. I asked for help to totally remove Dial and reinstall from scratch but they were unable to assist.

    I may be wrong, but to me it appears there must be some kind of (sorry reaching the end of my knowledge now) preference, database type file which stores these custom setups for the dial and it's this that needs to be removed to be able to start again.

    Very frustrating, because I can get the dial to do everything I want, but I am currently stuffed with the application for which I need it.

    Sorry for the long post, but tried to offer as much info as possible.


      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 11,577
    Windows 10 Pro x64 Build 1803
       31 Aug 2017 #2

    Hi Paul.

    Any chance you have Restore points enable and is it possible to restore to a point before you made these changes.

    I would also take this opportunity to recommend looking into Macrium Reflect. Free, reliable and a great way to get you back to a point in time.

    Backup and Restore with Macrium Reflect
      My ComputerSystem Spec


Related Threads
Solved Completely Remove Chrome in Browsers and Email
Running 15063.11/1703, recently installed. Noticed in registry there is a Google Chrome key in both HKCU and HKLM. Chrome was my default browser but uninstalled prior to installation of 1703. (Fast Ring upgrade, not clean install) When I...
I have tried for days to remove a Bluetooth Speaker that did not install proper, I remove it try to re-pair does not pair, then upon reboot it is installed again with error. No matter how many times its removed Windows keeps re installing the device...
Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface
Sources: New Surface Book and Surface Dial go on sale today | Microsoft Devices Blog
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 17:38.
Find Us