1.    31 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 2
    windows 10

    Bluetooth issues


    So I purchased an HP Elitebook 2760p recently. It had previously been upgraded to windows 10. I have attempted to use the bluetooth and it doesn't want to work. I am under the impression that this computer has bluetooth based on other threads and forums, but I don't even have the option to turn bluetooth on or off. I have also searched for a bluetooth adapter in device manager but I can't seem to find it in there. Is it simply a software issue or what? I am not very good with computers so I want to apologize in advance if some of the stuff I said/may say sound really dumb.
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  2.    31 Aug 2017 #2
    Join Date : Jun 2014
    USA
    Posts : 1,571
    Windows 10 Pro x64

    Hi, bn1217,

    How recent want this purchase? Because that particular notebook has been around since 2011 - HP EliteBook 2760p Review. Anyway according to the spec's listed there it does have Bluetooth, but it's 2.1, where today's spec is 4.1.

    That said, that's a really old laptop and you might see if there are Bluetooth drivers for that thing. You might also check your Bluetooth settings under Settings, Devices, Bluetooth, and make sure Bluetooth is turned on...
    Attached Thumbnails Attached Thumbnails BT Settings.PNG  
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  3.    31 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 2
    windows 10
    Thread Starter

    Thank you for the reply sygnus21. I actually have a large gaming laptop but I needed something smaller and lighter to carry to college so I bought this really cheap. I purchased it back in may of this year. In the options there is no option to turn bluetooth on or off. Where would I find bluetooth drivers for it? I have looked and can't seem to find anything, but then again I am not really sure what to look for either.
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  4.    31 Aug 2017 #4
    Join Date : Jun 2014
    USA
    Posts : 1,571
    Windows 10 Pro x64

    Quote Originally Posted by bh1217 View Post
    In the options there is no option to turn bluetooth on or off. Where would I find bluetooth drivers for it? I have looked and can't seem to find anything, but then again I am not really sure what to look for either.
    If you don't have the option to turn Bluetooth on or off, that means it isn't being seen or recognized. This could mean the unit is faulty, or there are no drivers for it.

    Anyway I would suggest you look to HP to find Windows 10 drivers for it. If you can't or none exist, I might suggest you purchase a Bluetooth adapter if you need Bluetooth. One of these should work... Bluetooth USB Adapters, Bluetooth Dongles - Newegg.com

    Let us know.
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  5.    31 Aug 2017 #5
    Join Date : Aug 2014
    Forever West
    Posts : 3,922
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Since this Amazon page does not list Bluetooth in the specs. [usually with the WiFi] I'd also go with one of the USB dongles. I keep a couple on hand 'just in case'.
    Amazon.com : HP EliteBook 2760p 12-Inch LED Tablet PC - Core i5, i5-2520M, 2.5GHz : Tablet Computers : Computers Accessories
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  6.    31 Aug 2017 #6
    Join Date : Jan 2015
    Los Angeles
    Posts : 260
    Windows 10 Pro 1709 x64

    If your laptop supports USB over mini-Pcie connection, you can swap your wireless NIC to a model with Bluetooth then you get Bluetooth ability
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  7.    01 Sep 2017 #7
    Join Date : Jun 2014
    USA
    Posts : 1,571
    Windows 10 Pro x64

    Quote Originally Posted by Berton View Post
    Since this Amazon page does not list Bluetooth in the specs. [usually with the WiFi] I'd also go with one of the USB dongles. I keep a couple on hand 'just in case'.
    Amazon.com : HP EliteBook 2760p 12-Inch LED Tablet PC - Core i5, i5-2520M, 2.5GHz : Tablet Computers : Computers Accessories
    My initial reply to the OP I linked to a review with specs showing the notebook supporting Bluetooth 2.1...

    Quote Originally Posted by sygnus21 View Post
    ... - HP EliteBook 2760p Review. Anyway according to the spec's listed there it does have Bluetooth, but it's 2.1, where today's spec is 4.1.
    Also if you click the more product details link on your linked page and scroll up, you'll see this...

    Click image for larger version. 

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    Which also lists Bluetooth.
      My ComputersSystem Spec

 


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