LG BE14NU40 stopped reading Blu-Ray, CD / DVD ok after KB4033637

  1.    29 Aug 2017 #1

    LG BE14NU40 stopped reading Blu-Ray, CD / DVD ok after KB4033637

    8/28/17 I was burning a 50GB backup data disk as I do regularly w/o issue, generally with IMGburn or Cyberlink, and various brands of DR diks and sizes. I it generally takes 90mins at 4x with verification. Noticed the process stopped with an error about an invalid path about half way through the read. Then, could no longer read BR disks of any type and neither IMGBurn or Cyberlink as well, although no issues with CD / DVD's at all.

    I attempted a fix that required deleting the channels in Device Manager under IDE ATA/ATAPI controllers although I had none listed, so I, per the fix, deleted the only entry listed, "Intel 8 Series Chipset Famioly SATA AHCI Controller" and then rebooted. No Luck, and the Intel * Series returned after reboot as designed.

    By the time I called it a night it was after midnight, and at shutdown noticed there was an update, so, allowed the update and then checked afterwards, no change in the BR issue. Checking update history it stated the following:

    Update for Windows 10 Version 1607 for x64-based Systems (KB4033637)
    successfully installed on 8/29/17
    Update for Windows 10 Version 1607 for x64-based Systems (KB4033637)
    Failed to install on 8/28/17

    The fail occurred prior to midnight, 8/28/17, and the install was after midnight, 8/29/17

    I know MS is not supporting BR by itself.

    The firmware update*(edit) from LG is not to be utilized with windows 10, only older vers of windows, which is an issue that needs rectified, but....

    So, anyone have a fix here, it's not the brand of disks, it's not the size of the BR disks, or the type BD-R, BR-RW, or store bought BR movies. Basic checks show the correct drivers are installed and no hardware issues with the unit. And, zero issues with any type of CD or DVD.

    The unit is about a year old and has worked like a real champ. During one of the forced major upgrades it became entirely unrecognizable to windows 10, unfortunately I forgot the fix for that, but that seems like a entirely different issue, to me anyway.

    There you have it, any assistance appreciated. I'll be at this for quite some time, so, feel free to ask any questions or point me in a different direction.
    THANX in advance,
    Last edited by Lambert58; 30 Aug 2017 at 01:39.
      My ComputerSystem Spec

  2.    30 Aug 2017 #2

    Tried this fix from Microsoft
    External Bluray Player not recognized Win 10 - Microsoft Community

    Go to start, run and type regedit. Locate the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}. 2.Locate the values on the right for UpperFilters, and/or LowerFilters. Remove these values; then reboot your computer.

    Only listed the UpperFilters, but the value was blank/empty so, nothing to try.
    The cyberlink suite is what came with the LG at purchase.

    I did just found my receipt from bestbuy dated JAN/16, and I smartly, for once, purchased a two-year product replacement for 19.99. Looks like a trip to BB is in the near future. What is sad is that I have a hard time believing that this did not occur due to the update that forced itself through while I was burning a backup, has anyone been aware of something like this occurring, the latest update killing off blu-ray capabilities?
    Well, If bestbuy is the answer, its better than none. I will update on how it goes with the return process with bestbuy if anyone is interested.
      My ComputerSystem Spec


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