wireless adapter not showing in device manager

  1. Posts : 1
    windows 10

    wireless adapter not showing in device manager

    I have an Asus X555Q laptop. I replaced the hard drive and installed Windows 10 with a USB drive.
    I did not have a restore option.

    I downloaded all the drivers from Asus, but no matter what drivers I use, they do not find my wireless adapter.
    There were 2 drivers for realtek and 2 for Qualcomm (I do not remember what wireless card is in here.)

    The same problem with my bluetooth drivers. Everything else works fine. Also both the wirelss adapter and bluetooth worked before I changed the hard drive.

    Any help would be appreciated especially getting my wireless working.

    Thanks Dave
      My Computer

  2. TrustMe's Avatar
    Posts : 324
    Windows 10 Pro

    To help you find the name and model of the wireless adapter

    Click the Start button
    In the search box type control panel
    Click on the Control Panel that comes up
    Click on Device Manager
    There should be an Unknown Device in there. Right click on it and click on Properties
    Click on the Details tab near the top
    In the Property section, there is a down arrow to the right.
    Click on the down arrow and click on Hardware Ids
    In the Value section you will get two or three items that will come up.
    Highlight the first item in the list and right click. Click on Copy
    Open up your browser and go to Google. Right click in the search bar and click on Paste. Click on search.

    Now you should be able to find the name and model on your wireless adapter. If you are still having trouble finding it,
    go back to the second item in the Value list and do the same thing.
      My Computer


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