Hello everyone,

Last week I was doing an update for my laptop. The next day I put my laptop on and the keyboard and mouse weren't working. I am stuck on the lock screen (the screen before you can login). The time on the screen was moving so the screen isn't frozen.

In the BIOS they are both working. Same goes for the troubleshoot menu.

Of course I Googled for a solution, but I can't find anything that works for me.

Laptop; Asus n551jx-cn199h

Note: I'm new here. So if anything is wrong or missing, let me know.

Note: I can't login!