1.    14 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 4
    Windows 10

    Computer crashes when using Realtek RTL2832U dongle


    I have been using the Realtek RTL2832U dongle in order to have SDR using SDRSharp to listen to the International Airband - aircraft. After 20 minutes or so of running SDRSharp, the computer completely shuts down as if a power cut had happened. Is this a Windows problem, as has been mentioned in other forums? Any help would be appreciated.
      My ComputerSystem Spec
  2.    14 Aug 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,969
    Windows 10 Pro Build 1703

    Hi leviticus49. Welcome to the TenForums @leviticus49

    When your machine comes back open reliability history and see what it is recording in terms of events.

    Type Reliability History into Cortana Search and click on app.

    Do you have any tools to monitor heat, particularly the CPU.


    Ken
      My ComputerSystem Spec
  3.    15 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 4
    Windows 10
    Thread Starter

    Computer crashes when using Realtek RTL2832U dongle


    Did as you said. Problem may be an outdated driver, so have contacted manufacturer for help. Many Thanks.
      My ComputerSystem Spec
  4.    15 Aug 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,969
    Windows 10 Pro Build 1703

    So did reliability history indicate what issue your machine is experiencing. A machine shutting down sounds like heat. A bad driver usually causes dreaded BSOD.
      My ComputerSystem Spec
  5.    17 Aug 2017 #5
    Join Date : Aug 2017
    Posts : 4
    Windows 10
    Thread Starter

    Computer crashes when using Realtek RTL2832U dongle


    I installed CPUID and compared various programs that used the Realtek RTL2832U dongle. All excluding SDRSharp (SDR) remained temperature stable for over 10 mins. Running SDRSharp the temperature rose 30 degrees in two minutes so shut it down. Could you suggest a solution Please?
      My ComputerSystem Spec
  6.    17 Aug 2017 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,969
    Windows 10 Pro Build 1703

    I see you have a desktop so "Cooling" is where you have to go.

    Open case, check heat sink, they can become quite furry over time. Check airflow in and out making sure cabling is neat and out of the way. I use compress air. Gentle hold fan blades when blowing so they don't spin.

    Not sure how you feel about taking things apart. Thermal paste can become old. It is simple enough to replace but some folks just say no thank you.

    If you were to do this you remove cooler, clean both surfaces with pure alcohol, apply paste and re-assemble. Now you might decide to upgrade cooler. There are lots of videos on cleaning and applying paste. Videos will specify type of alcohol and you want a lint free cloth. Be patient and gentle.


    Ken
      My ComputerSystem Spec
  7.    18 Aug 2017 #7
    Join Date : Aug 2017
    Posts : 4
    Windows 10
    Thread Starter

    Thank You for your help and advice. Will do all the cleaning etc. and let you know the results.
      My ComputerSystem Spec

 


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