New
#31
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) If you use Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
7) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread
8) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
> on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
> on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread
9) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread
10) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
http://www.resplendence.com/whocrashed
11) Click analyze > look for dead or deaddead in the results > post the results into the thread
12) Run the DM log collector after all of the above steps and post a zip into the thread:BSOD - Posting Instructions - Windows 10 Forums
BSOD - Posting Instructions - Windows 10 Forums
Windows Trusted Platform Module Management Step-by-Step Guide | Microsoft Docs
Code:Event[12135]: Log Name: System Source: volmgr Date: 2017-12-29T04:50:22.026 Event ID: 46 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-H2C94OF Description: Crash dump initialization failed!Code:Event[11413]: Log Name: System Source: TPM Date: 2017-12-20T22:32:07.229 Event ID: 17 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-H2C94OF Description: The Trusted Platform Module (TPM) hardware failed to execute a TPM command.Code:Event[2967]: Log Name: System Source: cdrom Date: 2017-09-17T14:22:31.478 Event ID: 7 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-H2C94OF Description: The device, \Device\CdRom0, has a bad block.Code:Event[11538]: Log Name: System Source: Disk Date: 2017-12-21T03:57:09.037 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-H2C94OF Description: The IO operation at logical block address 0x446b0dd8 for Disk 0 (PDO name: \Device\00000034) was retried.Code:Event[11537]: Log Name: System Source: storahci Date: 2017-12-21T03:57:09.037 Event ID: 129 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-H2C94OF Description: Reset to device, \Device\RaidPort0, was issued.Code:Event[11387]: Log Name: System Source: TPM Date: 2017-12-20T18:35:07.249 Event ID: 15 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-H2C94OF Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.Code:Event[11386]: Log Name: System Source: Display Date: 2017-12-20T18:31:45.201 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-H2C94OF Description: Display driver amdkmdap stopped responding and has successfully recovered.Code:Event[1174]: Log Name: System Source: volmgr Date: 2017-08-22T20:06:30.798 Event ID: 45 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-H2C94OF Description: The system could not sucessfully load the crash dump driver.
Last edited by zbook; 29 Dec 2017 at 20:15.