Repeated Crashes and Boot Errors Apparently Caused by Driver Updates

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  1.    09 Mar 2018 #41

    All right, I'm going to have to find another place to put the backup image. My external hard drive doesn't have enough space, and I cannot put the backup on the same drive I'm imaging. Sorry for the delay.
      My ComputerSystem Spec

  2.    10 Mar 2018 #42

    Well, it's happened. I cannot boot up now; I think it again tried to install updates during the night; I woke up and had a black screen. Now it's in an endless boot loop (lasting only about 15 seconds total) of ASUS screen, recovering update, and reverting to a previous version of Windows. I can't figure out how to get to Windows RE. Any help?
      My ComputerSystem Spec

  3.    10 Mar 2018 #43

    Hi, there are threads where this situation has been resolved. I'm not personally that familiar with them, but here's one - feel free to search the forum for more e.g.
    boot loop upgrade

    Endless Reboot Solved - Windows 10 Forums
      My ComputerSystem Spec

  4.    10 Mar 2018 #44

    The problem is I can't sort out how to get to advanced startup options, which everyone seems to be doing in order to repair the boot; I'm pressing all the F keys on startup, and nothing, though I can get the basic boot manager with ESC. Does this mean I need to figure out how to boot from a USB?
      My ComputerSystem Spec

  5.    10 Mar 2018 #45

    If you boot from a Windows boot medium, you should be able to access those options by clicking Repair your Computer and navigating thru the prompts.
      My ComputerSystem Spec

  6.    10 Mar 2018 #46

    I don't have a USB with the 32 gigs required to create a recovery disk on my relative's laptop (Windows 10, 64-bit like mine). Is it okay if I use my spare external hard drive? I can reformat it after this is over to use it normally, right?
      My ComputerSystem Spec

  7.    10 Mar 2018 #47

    Sure, as long as you don't need anything from that spare drive, there's no reason why you can't put it to work to run recovery, then reformat and start over again once the recovery is complete. I have a couple of mSATA SSDs that I keep in Sabrent enclosures for this kind of thing, and that works very well (much faster than a USB flash drive, too)

      My ComputersSystem Spec

  8.    10 Mar 2018 #48

    Doesn't need anything like 32Gb- I have Windows boot media on 1 DVD each... the iso is around 4-4.5Gb.
    (Doesn't have to be a flash drive of course)

    Create Bootable USB Flash Drive to Install Windows 10 Windows 10 Tutorials
      My ComputerSystem Spec

  9. Posts : 22,102
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Mar 2018 #49

    1) Please update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    2) Find a flash drive that you can format ( > or = 8 GB )
    3) Create a bootable widows 10 iso:
    Download Windows 10
    4) Insert the Windows 10 iso into any USB port
    4) Boot to the BIOS boot menu clicking the applicable keyboard key:
    List of PC brands with their corresponding hot-keys
    5) Select USB hard drive
    6) It may take 5 - 10 minutes for the iso to load while viewing the Microsoft Windows icon
    7) Select language, time, currency, and keyboard, or click next
    8) Click troubleshoot
    9) Disconnect from the internet (use wireless hardware off if available, disconnect, ethernet,/cat5e, LAN, disconnect router if necessary)
    10) Use a camera or smart phone camera to take pictures and post images into the thread for additional troubleshooting steps.
    11) Click system restore > start with the oldest system restore point and move to the current date > repeat until there are no more restore points. If all system restore points fail or if there are no system restore points move to the next step
    12) Click startup repair > if startup repair fails move to the next step
    13) Click command prompt > Administrator X:\windows\system32\smd.exe > X:\Sources> type:
    14) c:
    15) dir
    16) d:
    17) dir
    18) x:
    19) bcdedit /enum
    20) bcdedit | find "osdevice"
    21) diskpart
    22) list disk
    23) list volume
    24) select disk 0
    25) list partition
    26) select disk 1
    27) list partition
    28) exit
    29) dism /image:G:\ /cleanup-image /revertpendingactions(replace G with the drive letter for the partition displayed in step #20) (there is a space between \ /)
    30) reboot
    31) reopen command prompt if it does not boot to desktop.
    32) chkdsk /f /r G: (change the drive letter G to the partition drive letter from step #20)
    This may take time to complete. If the command is able to proceed it typically will display an estimated time.
    33) reboot and reopen command prompt if it does not boot to desktop.
    32) sfc /scannow /offbootdir=G:\ /offwindir=G:\windows (change the drive letters G to the partition drive letter seen in step #20)
    32) bootrec /fixmbr
    33) bootrec /fixboot
    34) bootrec /scanos
    35) bootrec /rebuildbcd
    36) reboot
    37) Please make sure that images are posted of the commands and results

    36) reboot

    Report into the thread the results and please post images of the commands and results for additional troubleshooting steps.
    Last edited by zbook; 10 Mar 2018 at 17:18.
      My ComputerSystem Spec

  10.    10 Mar 2018 #50

    All right, here's the situation. I've managed to boot using the recovery device (a 32 gig USB stick) created on the other laptop. This is the screen I get for advanced troubleshooting:

    Click image for larger version. 

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    If I click system restore, I get these options:

    Click image for larger version. 

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    I have tried all three, and in all cases it has come back without finding any system restore points--which is weird, because I have deliberately created a restore point at least once. Startup repair gives me the same three options, and I am uncertain which I'm supposed to choose.

    Thank you for taking the time to help me out!
      My ComputerSystem Spec

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