Repeated Crashes and Boot Errors Apparently Caused by Driver Updates

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  1. Posts : 69
    Windows 10
    Thread Starter
       #21

    FWIW, my laptop is still running fine. Rarely, when playing video, I get a brief buzz/stall, which always makes me nervous, but it resolves without a crash in about a second. I'm backing up my files frequently and hoping to get through this semester without any more catastrophes.
      My Computer


  2. Posts : 69
    Windows 10
    Thread Starter
       #22

    FWIW, my laptop is still running fine. Rarely, when playing video, I get a brief buzz/stall, which always makes me nervous, but it resolves without a crash in about a second. I'm backing up my files frequently and hoping to get through this semester without any more catastrophes.

    EDIT: Also want to note that it's been more noticeable today, right after the 2017-10 cumulative update installed.
      My Computer


  3. Posts : 69
    Windows 10
    Thread Starter
       #23

    I don't want to be a hypochondriac or anything, but there has been something else mildly concerning that's started today: black screen lag. When I started the laptop up this morning from its usual nightly hibernation, and the screen didn't come up after a couple minutes, I tried sleeping/unsleeping with the power button a few times and eventually forced a restart. After the Windows loading screen, no login screen popped up, it just stayed black. I left it alone to take a shower, and when I returned, the login screen was finally visible. Since then, every time I've left it alone and the screen automatically goes dark, it will remain dark for several seconds after I hit a button, whereas it used to be nearly instantaneous. Everything else works fine, and the computer runs as smoothly as ever. Checking my update history, I see that last night the KB4049011 and KB4048954 Windows updates installed.

    I will have to restart my system soon, and who knows, that may take care of the issue.... But I'm wondering if this another symptom of something off with the graphics card or AMD drivers. I am still holding back drivers updates.
      My Computer

  4. Eagle51's Avatar
    Posts : 1,471
    Win10 Home x64 - 1809
       #24

    Hey Borromaeus,
    Try disabling AMD/ATI video card ULPS (Ultra Low Power State). Not sure about the return from Hibernate, but it should help to decrease the black screen time on startup.

    Open regedit and search for EnableULPS and change the value from 1 to 0, then reboot ... Do NOT change EnableULPS_NA

    FYI: AMD/ATI video card driver update will probably change it back to 1
      My Computers


  5. Posts : 69
    Windows 10
    Thread Starter
       #25

    Everything was fast, no problems this morning. Thank you!
      My Computer


  6. Posts : 69
    Windows 10
    Thread Starter
       #26

    Every now and then the black screen lag comes back, but a restart fixes it. What a restart is not fixing is the repeated failure of the Windows Fall Creators Update (KB4053580) to complete installation. Is this because I'm holding back driver updates, or is it probably something else?
      My Computer

  7. dalchina's Avatar
    Posts : 29,928
    Win 10 Pro (1903)
       #27

    You could inspect the update logs; if it's listed as still needing your PC to be restarted, try uninstalling it via the Control Panel; you can also try manually downloading it from the link in the News section thread for the update and installing it that way.

    Do you see any error message?

    Is SFC /SCANNOW from an admin prompt successful?

    Have you tried the Windows Update Troubleshooter?
      My Computers


  8. Posts : 69
    Windows 10
    Thread Starter
       #28

    No error message that I've seen; when I go to "update history," it shows daily failure to install and tells me that I still need a restart (despite three attempts to do so). Troubleshooter turns up nothing except "updates pending."

    I will try the steps you recommend.
      My Computer


  9. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #29

    This is a log collector that we use in another forum. Please run it and post a zip into the thread for troubleshooting.
    BSOD - Posting Instructions - Windows 10 Forums
      My Computer


  10. Posts : 69
    Windows 10
    Thread Starter
       #30
      My Computer


 
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