Windows 10: Repeated Crashes and Boot Errors Apparently Caused by Driver Updates

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  1.    2 Weeks Ago #121

    The beta log collector worked fine now: DESKTOP-H2C94OF (2018-06-30 22 17).zip - Google Drive .

    Couldn't find a memory.dmp by searching. I can get you the minidump files for the last two crashes if that would be helpful.
      My ComputerSystem Spec


  2. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #122

    The bugchecks are all WHEA 0x124 which are typically caused by malfunctioning hardware.
    There were only 2 dump files:
    The uncorrrectable WHEA started on 5/2/2018.
    The second occurred on 6/30/2018

    The RAM modules are mismatched and problems with mismatched RAM may not be found running the tests.

    The major hardware components will be checked: CPU, GPU, Drive, RAM.

    Some steps had been performed at an earlier time however these will be all fresh tests.
    The RAM/DIMM/MB testing with Memtest86+ version 5.01 and the HD Tune full error scan can each be run overnight.
    The CPU and GPU testing are interactive with the end user monitoring for problems and aborting the stress testing as needed.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) Make sure that there is no over clocking while troubleshooting.

    7) Sometimes there are problems in the bios that produce bsod.
    The BIOS: BIOS Version/Date American Megatrends Inc. X555DA.517, 11/20/2015
    8) Please check to see if this is the most up to date version.

    9) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.

    10) To ensure that there are no improper bios settings please reset the bios.
    11) Sometimes there can be failure to boot after resetting the bios.

    12) Backup the computer files to another drive or to the cloud.

    13) Make a fresh backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    14) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    15) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    Once the bios is reset and there is no overclocking:

    17) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    18) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU | Windows 10 Tutorials
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 | Windows 10 Tutorials

    19) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM | Windows 10 Tutorials

    20) Run HD Tune: (free or trial edition)
    Post images of the test results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 | Windows 10 Tutorials

    21) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test | Windows 10 Tutorials
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 | Windows 10 Tutorials

    22) All of these test should be done with the bios reset and no over clocking.

    23) For each of the above tests please record maximum temperatures.

    24) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

    25) Open administrative command prompt and type or copy and paste: chkdsk /x /f /r /v
    C:\Windows\system32>chkdsk /x /f /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    This may take many hours to run so plan to run it overnight.

    26) Use the information in this link to find the chkdsk report in the event viewer.
    Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials

    27) Whenever there is a BSOD please run the BETA log collector and post a new zip into the thread. Also if a memory.dmp is found please zip > upload to one drive or drop box > post a share link into the thread


    Code:
    5/2/2018 8:59 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffcf0cb8a998f8
    P4: 0
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\Minidump\050218-48656-01.dmp
    \\?\C:\windows\TEMP\WER-177250-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER110F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1130.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER118E.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_237e716332da02f73e3836eda2b863deb6ae418_00000000_03a111ba
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 3bed0bbe-d3f5-492e-86bb-feeaf75be431
    Report Status: 4
    Hashed bucket:
    5/2/2018 9:01 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffcf0cb8a998f8
    P4: 0
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\Minidump\050218-48656-01.dmp
    \\?\C:\windows\TEMP\WER-177250-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER110F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1130.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER118E.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_237e716332da02f73e3836eda2b863deb6ae418_00000000_cab_07be714a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 3bed0bbe-d3f5-492e-86bb-feeaf75be431
    Report Status: 2049
    Hashed bucket:
    6/30/2018 7:26 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffbe08741f1038
    P4: 0
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\Minidump\063018-29187-01.dmp
    \\?\C:\windows\TEMP\WER-35968-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER25A1.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER260F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER26AD.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_1d59daf8bf55e59c50ec6ec097346f338ada703_00000000_03ad26b9
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 0a200c0e-122d-4eb2-a416-842289efd81f
    Report Status: 4
    Hashed bucket:
    6/30/2018 7:39 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffbe08741f1038
    P4: 0
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\Minidump\063018-29187-01.dmp
    \\?\C:\windows\TEMP\WER-35968-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER25A1.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER260F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER26AD.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_1d59daf8bf55e59c50ec6ec097346f338ada703_00000000_cab_41d51877
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 0a200c0e-122d-4eb2-a416-842289efd81f
    Report Status: 2051
    Hashed bucket:
    Code:
    Event[2288]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-06-30T14:21:42.795
      Event ID: 20
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-H2C94OF
      Description: 
    A fatal hardware error has occurred.
    
    Component: AMD Northbridge
    Error Source: Machine Check Exception
    Error Type: HyperTransport Watchdog Timeout Error
    Processor APIC ID: 0
    
    The details view of this entry contains further information.
    Code:
    Event[399]:
      Log Name: System
      Source: Application Popup
      Date: 2018-06-08T15:07:02.018
      Event ID: 26
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-H2C94OF
      Description: 
    Application popup: Windows - Out of Virtual Memory : Your system is low on virtual memory. To ensure that Windows runs properly, increase the size of your virtual memory paging file. For more information, see Help.
    Code:
    Event[2013]:
      Log Name: System
      Source: Disk
      Date: 2018-06-28T22:07:49.610
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-H2C94OF
      Description: 
    The driver detected a controller error on \Device\Harddisk1\DR41.
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffbe08741f1038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    Code:
    Common Platform Error Record @ ffffcf0cb8a998f8-------------------------------------------------------------------------------
    Record Id     : 01d3e1f32cad73a3
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 5/2/2018 8:54:42 (UTC)
    Flags         : 0x00000002 PreviousError
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffcf0cb8a99978
    Section       @ ffffcf0cb8a99a50
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000660f01
    Processor ID  : 0x0000000000000000
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffcf0cb8a999c0
    Section       @ ffffcf0cb8a99b10
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 01 0f 66 00 00 08 04 00 - 0b 32 d8 7e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffcf0cb8a99b10
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffcf0cb8a99a08
    Section       @ ffffcf0cb8a99b90
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfe00000000070f0f
      Address     : 0x00000000000200b0
      Misc.       : 0xd00a0fff01000000
    Last edited by zbook; 2 Weeks Ago at 04:28.
      My ComputerSystem Spec

  3.    2 Weeks Ago #123

    1-5)

    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\windows\system32>chkdsk /scanThe type of the file system is NTFS.Volume label is OS.Stage 1: Examining basic file system structure ... 641024 file records processed.File verification completed. 38748 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 731474 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 45226 data files processed.CHKDSK is verifying Usn Journal... 34322544 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 975633897 KB total disk space. 641289408 KB in 354905 files. 207140 KB in 45227 indexes. 0 KB in bad sectors. 796069 KB in use by the system. 65536 KB occupied by the log file. 333341280 KB available on disk. 4096 bytes in each allocation unit. 243908474 total allocation units on disk. 83335320 allocation units available on disk.C:\windows\system32>

    8) It appears there is a more recent BIOS for my model (Version 520 2016/09/22).

    I have no connection whatsoever now. The troubleshooter reports, "The Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC adapter is experiencing driver- or hardware-related problems."
      My ComputerSystem Spec


  4. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #124

    1) For wireless problems see if you can use Ethernet/cat5e during the troubleshooting.
    2) Open device manager > click view > show hidden devices > expand all and look for any row displaying either an icon that is a yellow triangle with black exclamation mark or an unknown device > post an image into the thread
    3) For the wireless driver see if you have the option to rollback the driver
    4) If you are unable to use Ethernet/cat5e then download the driver on a working computer and save to a flash drive. Move the flash drive to the problem computer and update the driver:
    Updating a driver. - Microsoft Community
    5) For the source of the new driver the best option is from the computer manufacturer's website:
    X555DA Driver & Tools | Laptops | ASUS Global


    Code:
    Name	[00000002] Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC
    Adapter Type	Ethernet 802.3
    Product Type	Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC
    Installed	Yes
    PNP Device ID	PCI\VEN_10EC&DEV_B723&SUBSYS_172311AD&REV_00\4&A532B6A&0&0012
    Last Reset	6/30/2018 3:00 PM
    Index	2
    Service Name	RTWlanE
    IP Address	10.0.0.101, fe80::80de:e8ac:4552:3c6b, 2601:3c7:8302:3f24:f071:95ec:eef5:f36a, 2601:3c7:8302:3f24:80de:e8ac:4552:3c6b
    IP Subnet	255.255.255.0, 64, 128, 64
    Default IP Gateway	10.0.0.1, fe80::b4a1:39ff:fe87:4828
    DHCP Enabled	Yes
    DHCP Server	10.0.0.1
    DHCP Lease Expires	7/7/2018 10:20 PM
    DHCP Lease Obtained	6/30/2018 10:20 PM
    MAC Address	‪C8:FF:28:90:B7:CF‬
    I/O Port	0x0000EF00-0x0000EFFF
    Memory Address	0xFEFFC000-0xFEFFFFFF
    IRQ Channel	IRQ 4294967285
    Driver	c:\windows\system32\drivers\rtwlane.sys (2023.59.601.2017, 6.59 MB (6,907,240 bytes), 7/14/2017 8:08 AM)

    Code:
    rtwlane	Realtek Wireless LAN 802.11n PCI-E Network Adapter	c:\windows\system32\drivers\rtwlane.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes
    Code:
    RTWlanE      Realtek Wireless LAN 8 Realtek Wireless LAN 8 Kernel        Manual     Running    OK         TRUE        FALSE        4,096             3,608,576   0          7/13/2017 6:49:31 AM   C:\windows\system32\drivers\rtwlane.sys          8,192
      My ComputerSystem Spec

  5.    2 Weeks Ago #125

    I got my adapter back by a network reset, but I'm still unable to connect to websites.

    Fair warning, I'll be traveling and away from my computer most of the week, so it'll take me some time to get through this process.
      My ComputerSystem Spec


  6. Posts : 18,505
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #126

    A USB wireless adapter may be an option to consider if ethernet is not available.

    Run through the tests and post the results at your own pace.
      My ComputerSystem Spec


 
Page 13 of 13 FirstFirst ... 3111213

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