Windows 10: Repeated Crashes and Boot Errors Apparently Caused by Driver Updates

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  1.    2 Weeks Ago #111

    The DM log collector .exe does not download from your link in zip form (nothing to extract), and I definitely saw the whole thing complete in command prompt. I'll run it again and copy-paste what I'm seeing.
      My ComputerSystem Spec


  2. Posts : 16,569
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #112

    There are 2 log collectors, DM and beta.
    The DM log collector you were using earlier in the thread.
    The method of use for the DM log collector has not been changed.
    Are you now having problems with the DM log collector?

    A link with text and images was posted for the beta log collector.
    This was followed with additional text and images in the thread.

    See if you can run and post the beta log collector so that it collects the files.
      My ComputerSystem Spec

  3.    2 Weeks Ago #113

    Didn't see it this time; last time it paused to ask about a couple overwrites. The file is larger, so maybe?
    Repeated Crashes and Boot Errors Apparently Caused by Driver Updates Attached Files
      My ComputerSystem Spec


  4. Posts : 16,569
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #114

    The link that was posted was the DM log collector.

    See if you are able to follow the text and images in this link to run the beta log collector so that it collects log files:
    Post #5:
    DM Log tool problem Solved - Windows 10 Forums
    Also see the added text and images in post #110

    log collector v2-beta08.zip
    (extract > open)
      My ComputerSystem Spec

  5.    2 Weeks Ago #115

    My computer is now telling me I need administrative privileges to extract the files, and no window appears to give permission, so all that happens is a couple empty folders are created. Huh?
      My ComputerSystem Spec


  6. Posts : 16,569
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #116

    For the users on the computer are you able to sign on as the administrator?
    If so do you have the same problem clicking on extract?
    Were you able to match the images to what you are doing on the computer?
    If possible using the snipping tool and post images of the before and after as you follow the steps in the the text and images.
      My ComputerSystem Spec

  7.    2 Weeks Ago #117

    I am the only user on the computer, and I've never had a problem extracting files before.

    Click image for larger version. 

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ID:	183973Click image for larger version. 

Name:	Extraction 2.jpg 
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ID:	183972
      My ComputerSystem Spec


  • Posts : 16,569
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #118

    Please close this thread and open a new thread in the applicable forum to address any remaining issues.
    The issue that you are having is puzzling.
    Consider opening a new thread in the General forum: problem extracting files: especially beta log collector
      My ComputerSystem Spec


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