Repeated Crashes and Boot Errors Apparently Caused by Driver Updates

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  1.    01 Apr 2018 #91

    Happy Easter.

    Any further instructions on diagnostics? I'm in something of an awkward situation with this borrowed laptop, given how long I've had it, and if possible I really need to determine this week whether my machine can be returned to its proper condition or whether I need to replace it.

    EDIT: If fixing it seems a distant possibility, I'm at least going to need to completely block updates so I can use internet again.
    Last edited by Borromaeus; 02 Apr 2018 at 13:22.
      My ComputerSystem Spec

  2.    04 Apr 2018 #92

    Where did everybody go? : (
      My ComputerSystem Spec

  3. Posts : 22,102
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Apr 2018 #93

    When you power on what do you see?
    What are the current problems?
      My ComputerSystem Spec

  4.    04 Apr 2018 #94

    Power-on is normal, and everything seems to be working fine. But as soon as I reconnect to the internet, the Windows 10 update assistant starts downloading that same update that my system found indigestible. As I still don't know the root cause of the update failures and failed boot, surely I'll find myself back in the same situation if I try to resume normal activity?
      My ComputerSystem Spec

  5. Posts : 22,102
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Apr 2018 #95

    Have you made backup images with Macrium?
    Is/are there valid restore points?

    The problem now is unexpected update attempts?
    Or update failures?

    Run the beta log collector and post a new zip into the thread:
    log collector
    (extract > open)
      My ComputerSystem Spec

  6.    04 Apr 2018 #96

    When I run the log collector and hit ENTER, I get a couple seconds of text and then the window disappears. Is there something else I'm supposed to be doing?

      My ComputerSystem Spec

  7. Posts : 22,102
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Apr 2018 #97
      My ComputerSystem Spec

  8.    04 Apr 2018 #98

    Repeated Crashes and Boot Errors Apparently Caused by Driver Updates Attached Files
      My ComputerSystem Spec

  9. Posts : 22,102
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Apr 2018 #99

    Please see the questions in post #95.
    The log collector did not produce any files.

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) run the BETA log collector with a different browser after the above commands.
      My ComputerSystem Spec

  10.    04 Apr 2018 #100

    I have not backed up with Macrium. I have three system restore points listed, two automatic.

    The problem is that (a) Windows updates were routinely failing for a reason that earlier in this thread we did not determine, and (b) the forced restarts triggered by these updates eventually messed up the boot, hence the situation I was in a few weeks ago and, with your help, dug myself out of. But unless I missed something, we have not found the root cause, and so it's likely to happen again as soon as I let the updater do its thing. At absolute minimum, if no other solution seems possible, I want to be able to halt updates completely so I can squeeze a few more months' use out of my machine. Right now, I'm stuck using my laptop without internet to prevent the update from downloading automatically.

    I am running those commands now. Recall that I did run them several weeks ago at your behest, with the results published in post #80.
      My ComputerSystem Spec

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