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  1.    08 Aug 2017 #11
    Join Date : Oct 2016
    Charlotte, NC
    Posts : 439
    Win10 Home x64 - 1709

    Hey tcebob,
    In Device Manager expand (little arrow) by the DVD/CD-ROM Drives you should see the manufactures name/model of your dvd/cd. Like this ... mine is a Matshita.
    Click image for larger version. 

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    Note: The Microsoft Virtual DVD-ROM is used when you mount an ISO.
      My ComputersSystem Spec
  2.    08 Aug 2017 #12
    Join Date : Sep 2014
    Posts : 75
    Windows 7 Ultimate

    Go to Device Manager and expand the DVD-ROM entry.

    This should tell us who built the DVD drive:
    Attached Thumbnails Attached Thumbnails CropperCapture[3].jpg  
      My ComputerSystem Spec
  3.    09 Aug 2017 #13
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,031
    Windows 10 Pro

    This is a DVD Rom drive, it does not burn DVD's it will play them.
    You can buy a replacement drive from Ebay for around $12 with Free Shipping: HP Desktop PC Pavilion 500 DVD+RW Burner Rewriter Drive GHC0N | eBay
      My ComputerSystem Spec
  4.    10 Aug 2017 #14
    Join Date : Sep 2015
    Posts : 291
    Windows 10
    Thread Starter

    $12 sounds cheap for such a device. I'll try it if it's installable. If it's usb I'll have to consider the amount of geegaws I already have on my desk. Back later. . .
      My ComputerSystem Spec
  5.    10 Aug 2017 #15
    Join Date : Oct 2016
    Charlotte, NC
    Posts : 439
    Win10 Home x64 - 1709

    Hey tcebob,
    As previous mentioned your make/model the dvd should be a writer. It could be that windows is just not seeing it.
    In Device Manager Under DVD/CD-ROM Drives ... does it show only the Microsoft Virtual DVD-ROM ?
    In File Explorer > This PC ... does it actually show your DVD/CD Drive
      My ComputersSystem Spec
  6.    11 Aug 2017 #16
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,031
    Windows 10 Pro

    In the Ebay link provided in post #13, the first entry is an Internal SATA DVD/RW. for $12.49 including Free Shipping. It is relatively easily installed. Here is a youtube video explaining how to replace your optical drive.
    How To Replace A DVD Drive : step by step guide - YouTube
      My ComputerSystem Spec
  7.    12 Aug 2017 #17
    Join Date : Sep 2015
    Posts : 291
    Windows 10
    Thread Starter

    Quote Originally Posted by Eagle51 View Post
    Hey tcebob,
    As previous mentioned your make/model the dvd should be a writer. It could be that windows is just not seeing it.
    In Device Manager Under DVD/CD-ROM Drives ... does it show only the Microsoft Virtual DVD-ROM ?
    In File Explorer > This PC ... does it actually show your DVD/CD Drive
    Yes, it shows (J:\DVD RW Drive. Didn't notice that before.

    Device Manager DVD/CD-ROM drives shows hp PLDS DVDRW DU8AESH. So it's supposed to be RW.

    How to make Windows see it?
      My ComputerSystem Spec
  8.    12 Aug 2017 #18
    Join Date : Sep 2015
    Posts : 291
    Windows 10
    Thread Starter

    Quote Originally Posted by spunk View Post
    This is a DVD Rom drive, it does not burn DVD's it will play them.
    You can buy a replacement drive from Ebay for around $12 with Free Shipping: HP Desktop PC Pavilion 500 DVD+RW Burner Rewriter Drive GHC0N | eBay
    Absolutely. I went to Amazon by reflex.
      My ComputerSystem Spec
  9.    12 Aug 2017 #19
    Join Date : Sep 2014
    Posts : 75
    Windows 7 Ultimate

    Quote Originally Posted by tcebob View Post
    Yes, it shows (J:\DVD RW Drive. Didn't notice that before.

    Device Manager DVD/CD-ROM drives shows hp PLDS DVDRW DU8AESH. So it's supposed to be RW.

    How to make Windows see it?

    Go back to the Device Manager and expand the DVD/CD ROM entry to show the HP writer.

    Now, double click on that entry "HP writer". A small window will open.
    On the top of that window, click on the Driver tab.
    In the middle of this tab, you will see {on the left hand side} "Update Driver".
    Click on it.
    Another small window will open with two options. One to have Windows search for a new driver {if available, it will install it}}
    or to search PC and install driver from your folder {if you already have a driver stored in a folder}

    Click on the first option to see if Windows can install a new driver.

    If it can't find one, go to the HP site and search for your PC. Look up the Support page where, you should find all
    drivers for your PC's hardware. Download the driver for the DVD writer and install it.

    If this still doesn't work, it might be a setting in the Registry that would have to change.

    Flashorn.
      My ComputerSystem Spec
  10.    12 Aug 2017 #20
    Join Date : Sep 2015
    Posts : 291
    Windows 10
    Thread Starter

    Behold, a miracle. I tried again to burn an ISO and it worked! So I conclude there was something wrong with a driver and it updated. It's not the speediest process but hey.
      My ComputerSystem Spec

 
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