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#1
laptop keyboard and touchpad not working
Problem: computer starts up normally and goes to the password log-in screen, but nothing happens when I try to enter the password. The computer doesn't appear to see any keystrokes.
Solutions tried:
- rebooted
- removed and replaced main battery
- attached USB keyboard
- hit Enter key on startup: successful in opening the Advance Options menu, but am unable to take any of the actions because all require that I enter the laptop password
- looked for an onscreen keyboard, but there isn't one because this isn't a touch screen computer
Why I think this is a Windows issue:
- the computer recognizes when I hit the Enter key on startup
- the USB keyboard doesn’t work
- the keyboard touchpad doesn’t work, but the attached USB mouse DOES work