1.    06 Aug 2017 #1
    Join Date : Feb 2016
    Posts : 14
    Win 10

    laptop keyboard and touchpad not working


    Problem: computer starts up normally and goes to the password log-in screen, but nothing happens when I try to enter the password. The computer doesn't appear to see any keystrokes.
    Solutions tried:

    1. rebooted
    2. removed and replaced main battery
    3. attached USB keyboard
    4. hit Enter key on startup: successful in opening the Advance Options menu, but am unable to take any of the actions because all require that I enter the laptop password
    5. looked for an onscreen keyboard, but there isn't one because this isn't a touch screen computer

    Why I think this is a Windows issue:

    1. the computer recognizes when I hit the Enter key on startup
    2. the USB keyboard doesn’t work
    3. the keyboard touchpad doesn’t work, but the attached USB mouse DOES work
      My ComputerSystem Spec
  2.    06 Aug 2017 #2
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,031
    Windows 10 Pro

    All Windows computers have an onscreen keyboard that can be accessed from the login screen (see Attached)
    You can also boot Windows by holding down the Windows key + the Space bar.
    Also, boot into Setup (Bios) look for Integrated Peripherals or System Configuration, look for USB and or Keyboard and if it Disabled, using your Enter and Arrow keys, Enable it.
    Attached Thumbnails Attached Thumbnails on-screen-keyboard[1].jpg  
      My ComputerSystem Spec
  3.    06 Aug 2017 #3
    Join Date : Aug 2014
    Forever West
    Posts : 3,922
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    4. hit Enter key on startup: successful in opening the Advance Options menu, but am unable to take any of the actions because all require that I enter the laptop password
    Since the touch pad and keyboard doesn't work but a USB mouse does you might need to get or borrow a USB keyboard. I've never been in favor of using a BIOS passwork, there's 2, one for starting the computer and the other for making changes to the BIOS.

    As for removing the battery you also need to have the AC power unplugged at the same time. In a dire circumstance once could open up the Notebooks case and remove the onboard CMOS/BIOS battery for a few minutes that will take out the BIOS password but that also takes out any user settings. There may also be a CMOS-clear jumper on the motherboard.

    Overall, what you describe is reminiscent to a group of Notebooks given to our church that came from a company network that did not first have the passwords removed, same process was needed on each.
      My ComputerSystem Spec
  4.    07 Aug 2017 #4
    Join Date : Feb 2016
    Posts : 14
    Win 10
    Thread Starter

    external keyboard working but laptop keyboard still dead


    I tried plugging the external keyboard in to different USB ports and found one that worked, so I'm able to log in and use the computer. But how do I get the laptop keyboard to work so I don't have to lug around an extra keyboard?
      My ComputerSystem Spec
  5.    08 Aug 2017 #5
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,031
    Windows 10 Pro

    Did you try this?
    Boot into Setup (Bios) look for Integrated Peripherals or System Configuration, look for USB and or Keyboard and if it Disabled, using your Enter and Arrow keys, Enable it.
      My ComputerSystem Spec

 


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