1.    01 Aug 2017 #1
    Join Date : Mar 2015
    Posts : 9
    Windows 10

    My laptop is dying (BSODs and screen flickers)? Video included.


    Video of the crash: Laptop Problem - YouTube

    Ok, so here's some insight as to how my problem started. I have an HP Envy 15 j140na. 16GB RAM, i7-4700HQ, nVidia 840M, Samsung 850 Evo 500GB. I didn't always have this CPU, the laptop came with a core i5-4200M and I sold that one and bought the i7 which gives me double the multi threaded performance.

    Anyway, the left hinge of my laptop got broken about a couple of years ago, and since that I've had CPU overheating problems (both on the i5 first, and on the i7 later). So I got myself a new thermal paste in hopes to improve the cpu temperatures and disassembled my laptop to apply the new paste. In my attempt of doing so, I forgot to remove the sata cable from the motherboard, and when I pulled the bottom cover of the laptop the sata cable got removed forcefully from the motherboard.

    I didn't notice this, but the cable got damaged, and when I reassembled my laptop and booted the laptop again, it wouldn't detect my SSD, I replugged the sata cable in the laptop motherboard again, but when I booted my laptop this time, I was smelling like smth was burning, so I removed the laptop battery and left it like that, ordering a new SATA cable.

    When my new cable came, I plugged it in, and the laptop booted just fine (before doing that I tested that the SSD wasn't fried on my PC where the ssd worked just fine). Anyway, after a couple of hours of browsing, I got into a game (DotA 2), and when I do that, I throttle my CPU power to 50% so that it doesn't overheat. After about 40 minutes or so, my laptop crashed.

    It had crashed like that before, usually does that about once in 2-3 weeks, so I'm thinking it's just the usual crash. So I do what I usually do, I force shut it down, and turn it back on, but this time it wasn't turning on, it looked like it was trying to turn on, couldn't do so, turned off, and tried to turn back on again, it kept doing this loop, so I removed the battery, let it rest for about half an hour, and turned it back on.

    It turned on just fine, but it crashed after some time again, and every time I boot it, after some time it crashes. There's some flickering after the crash, and sometimes it doesn't BSOD, but the screen freezes, mouse cursor won't move, and I have to shut it down forcefully.

    My question is, do you guys think it's my GPU dying, could the new cable be defective, could the burning odor I smelled mean something in my motherboard was fried, not completely, and that it's dying slowly? Anyway, the thing is, if my card is dying, I can't replace it, and would have to buy a new motherboard, but I just wanna get some opinions in order to be sure of what to do.

    Sorry for the long post, wanted to explain the situation a bit.
      My ComputerSystem Spec
  2.    01 Aug 2017 #2
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    Please post a zip: BSOD - Posting Instructions - Windows 10 Forums
    If you can make English the default language before posting we can then troubleshoot the logs.
    It will include mini dump logs, msinfo32, dxdiag, event logs etc.
    Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials

    1) Power on the computer and repetitively click the F2 or F10 key
    2) In the bios navigate to UEFI diagnostics
    3) run the extensive testing or loop until failure testing overnight. If this testing is available on your HP laptop it may take 4 - 6 hours. The time depends on the size of the amount of RAM and the size of the drive.
    4) report into the thread what you see on the laptop monitor when you are in the bios.
    5) if there is any failure in the testing the testing will abort. It will display an error code. If you wake in the morning and see that the loop until failure testing is still running this is a good sign. Press the keyboard escape key to stop the testing. View the UEFI logs to confirm the pass.

    6) attempt to boot to windows
    7) If you cannot boot to windows perform the following steps from power off:
    8) power on and when you see the windows icon immediately power off
    9) power on a second time and when you see the windows icon immediately power off.
    10) power on a third time and if you do not see diagnosing your PC power off on the windows icon.
    11) power on and see if it opens windows recovery or windows advanced troubleshooting menu
    report what you see on the laptop monitor into the thread.

    12) find a flash drive you can format
    13) create a bootable windows 10 iso: Download Windows 10
    14) insert the bootable windows 10 iso into any usb drive
    15) power on and repetitively click the F9 key
    16) click on external USB hard drive
    17) view the windows icon for approximately 5 minutes while it loads
    18) open the windows 10 iso advanced troubleshooting menu
    report what you see on the laptop monitor into the thread.
      My ComputerSystem Spec
  3.    02 Aug 2017 #3
    Join Date : Mar 2015
    Posts : 9
    Windows 10
    Thread Starter

    BSOD report


    here's the BSOD report.

    EDIT: my language is English - US.
    My laptop is dying (BSODs and screen flickers)? Video included. Attached Files
      My ComputerSystem Spec
  4.    02 Aug 2017 #4
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi Legdotus,

    Welcome to Ten Forums.

    There were a lot of misbehaving drivers identified by debugging the mini dump files and viewing the problem signatures and faulting applications.

    zam64.sys
    SbieDrv.sys
    eamonm.sys
    igdkmd64.sys

    A lot of drive corruption was seen in the event logs.

    Which antivirus applications are you using now and which ones were you using in the past?
    Which HP UEFI diagnostic studies did you perform and what were the results?

    Open administrative command prompt and type or copy and paste these commands:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan

    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    4) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

    5) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

    https://support.microsoft.com/en-us/...oot-in-windows

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    6) shutdown /r (you will reboot the computer so that it is in clean boot)

    Evaluate the performance on your computer in clean boot during typical use.
    Are the boots faster or slower?
    Are the shutdowns faster or slower?
    How has the audio and video performance changed? Is it better, worse, or the same?
    Continue using clean boot indefinitely to monitor performance.

    7) Uninstall all antivirus programs : Zemana, ESET and unisntall Sandboxie
    Uninstall ESET manually using the ESET uninstaller toolESET Knowledgebase

    Uninstall and Remove Sandboxie Step by Step

    Completely Uninstall and Remove Zemana AntiMalware 3.5.8.120 from Computer


    8) run all antivirus uninstall tools
    9) turn on windows defender
    10) op the HP website > software and drivers HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    > enter the computer's serial or product number with operating system > download the following drivers:
    a) Intel graphics driver
    b) wireless driver
    c) ethernet driver
    d) UEFI diagnostics

    11) Run HDTune on your drives
    http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.


    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

    12) Run Sea tools for windows on your drive using SMART, short and long generic tests:

    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
    http://www.seagate.com/support/downloads/seatools/


    13) open administrative command prompt and type or copy and paste: chkdsk /x /f /r (this may take many hours so plan to run it overnight)When chkdsk has completed please find the results and post into the thread

    14) Run memtest86+ version 5.01 for at least 8 runs.
    This may take many hours so plan to run it overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool
    When Memtest86+ has completed 8 or more runs make an image of the results to post into the thread.
    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
    MemTest86+ - Test RAM Windows 10 BSOD Tutorials


    Code:
    BugCheck 1E, {ffffffffc0000005, fffff802ea786799, 0, ffffffffffffffff}Probably caused by : ntkrnlmp.exe ( nt!SwapContext+1e9 )
    Code:
    ffffa901`1f47e848  fffff803`f1182492Unable to load image zam64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for zam64.sys*** ERROR: Module load completed but symbols could not be loaded for zam64.sys zam64+0x12492
    Code:
    BugCheck 3B, {c0000005, fffff800ad92deb8, ffffe500aea3a530, 0}Probably caused by : ntkrnlmp.exe ( nt!CmpPerformCompleteKcbCacheLookup+148 )
    Code:
    ffffe500`aea3b248  fffff803`b46a2492Unable to load image zam64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for zam64.sys*** ERROR: Module load completed but symbols could not be loaded for zam64.sys zam64+0x12492
    zam64.sys Zemana ZAM AntiMalware driver https://www.zemana.com/Download
    Code:
    ffffe500`aea3b1b8  fffff803`b4bc3a15Unable to load image SbieDrv.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for SbieDrv.sys*** ERROR: Module load completed but symbols could not be loaded for SbieDrv.sys SbieDrv+0x13a15

    Code:
    ffffe500`aea3af48  fffff803`b3a51b9dUnable to load image eamonm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for eamonm.sys*** ERROR: Module load completed but symbols could not be loaded for eamonm.sys eamonm+0x11b9d


    Code:
    Problem signature:P1: RtWlan.exeP2: 700.1660.1129.2012P3: 50b6c623P4: RtWlan.exeP5: 700.1660.1129.2012P6: 50b6c623P7: c0000005P8: 00029d87P9: P10:
    Code:
    +++ WER4 +++:Fault bucket , type 0Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature:P1: RtWlan.exeP2: 700.1660.1129.2012P3: 50b6c623P4: RtWlan.exeP5: 700.1660.1129.2012P6: 50b6c623P7: c0000005P8: 00029d87P9: P10:
    Code:
    +++ WER5 +++:Fault bucket , type 0Event Name: PnPDriverImportErrorResponse: Not availableCab Id: 0Problem signature:P1: x64P2: 00000002P3: SynRMIHID.infP4: unknownP5: P6: P7: P8: P9: P10:

    Code:
    +++ WER6 +++:Fault bucket , type 0Event Name: PnPDriverImportErrorResponse: Not availableCab Id: 0Problem signature:P1: x64P2: 00000002P3: SynRMIHID.infP4: unknownP5: P6: P7: P8: P9: P10:
    Code:
    Windows Error Reporting:+++ WER0 +++:Fault bucket , type 0Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature:P1: RtlService.exeP2: 700.1007.509.2012P3: 4fab2a0dP4: ntdll.dllP5: 10.0.15063.447P6: d51d5c5eP7: c000070aP8: 000f5023P9: P10:

    Code:
    8/1/2017 8:45 AM    Application Error    Faulting application name: RtlService.exe, version: 700.1007.509.2012, time stamp: 0x4fab2a0d
    Faulting module name: ntdll.dll, version: 10.0.15063.447, time stamp: 0xd51d5c5e
    Exception code: 0xc000070a
    Fault offset: 0x000f5023
    Faulting process id: 0x151c
    Faulting application start time: 0x01d30aa2763b177d
    Faulting application path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtlService.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 0a8caf9f-6e59-40e7-a0ec-ad131dd5ef39
    Faulting package full name: 
    Faulting package-relative application ID:7/31/2017 6:08 PM    Application Error    Faulting application name: RtlService.exe, version: 700.1007.509.2012, time stamp: 0x4fab2a0d
    Faulting module name: ntdll.dll, version: 10.0.15063.447, time stamp: 0xd51d5c5e
    Exception code: 0xc000070a
    Fault offset: 0x000f5023
    Faulting process id: 0x1568
    Faulting application start time: 0x01d30a2812fab0dd
    Faulting application path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtlService.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: ddf6dd52-5669-49ab-bff4-cfef94de3bf7
    Faulting package full name: 
    Faulting package-relative application ID:8/2/2017 11:08 AM    Application Error    Faulting application name: RtlService.exe, version: 700.1007.509.2012, time stamp: 0x4fab2a0d
    Faulting module name: ntdll.dll, version: 10.0.15063.447, time stamp: 0xd51d5c5e
    Exception code: 0xc000070a
    Fault offset: 0x000f5023
    Faulting process id: 0x15e4
    Faulting application start time: 0x01d30b7fa5da3055
    Faulting application path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtlService.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: f61fdad7-72aa-4af7-9dbc-997e4d431ac9
    Faulting package full name: 
    Faulting package-relative application ID:
    Code:
    7/31/2017 4:34 PM    Application Error    Faulting application name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Faulting module name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Exception code: 0xc0000005
    Fault offset: 0x00029d87
    Faulting process id: 0x157c
    Faulting application start time: 0x01d30a1ae514b1b5
    Faulting application path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Faulting module path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Report Id: f73cac35-1fef-4c7c-b765-88a326200952
    Faulting package full name: 
    Faulting package-relative application ID:7/31/2017 4:14 PM    Application Error    Faulting application name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Faulting module name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Exception code: 0xc0000005
    Fault offset: 0x00029d87
    Faulting process id: 0x19a4
    Faulting application start time: 0x01d30a18034ee047
    Faulting application path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Faulting module path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Report Id: 994e0798-a7a8-46fe-a6e2-eb8f7db8b660
    Faulting package full name: 
    Faulting package-relative application ID:7/31/2017 7:23 PM    Application Error    Faulting application name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Faulting module name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Exception code: 0xc0000005
    Fault offset: 0x00029d87
    Faulting process id: 0x1a9c
    Faulting application start time: 0x01d30a326b7aa2d6
    Faulting application path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Faulting module path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Report Id: d4f30eee-f7f6-4170-a253-4ff7cc55cf41
    Faulting package full name: 
    Faulting package-relative application ID:8/1/2017 6:11 PM    Application Error    Faulting application name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Faulting module name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Exception code: 0xc0000005
    Fault offset: 0x00029d87
    Faulting process id: 0x1b4c
    Faulting application start time: 0x01d30af18ffe7f98
    Faulting application path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Faulting module path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Report Id: a9d53b23-e597-4d1f-920d-2e2013eaeb74
    Faulting package full name: 
    Faulting package-relative application ID:7/31/2017 5:42 PM    Application Error    Faulting application name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Faulting module name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Exception code: 0xc0000005
    Fault offset: 0x00029d87
    Faulting process id: 0x1b5c
    Faulting application start time: 0x01d30a2459ac5c62
    Faulting application path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Faulting module path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Report Id: 761b0fb4-8560-4cf0-a2c1-abfce165a71c
    Faulting package full name: 
    Faulting package-relative application ID:7/31/2017 7:25 PM    Application Error    Faulting application name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Faulting module name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Exception code: 0xc0000005
    Fault offset: 0x00029d87
    Faulting process id: 0x1ba4
    Faulting application start time: 0x01d30a32be8b4a62
    Faulting application path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Faulting module path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Report Id: e4c9c4dd-e0f3-49a0-bd28-a545a3846cac
    Faulting package full name: 
    Faulting package-relative application ID:8/1/2017 9:16 AM    Application Error    Faulting application name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Faulting module name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Exception code: 0xc0000005
    Fault offset: 0x00029d87
    Faulting process id: 0x1bb0
    Faulting application start time: 0x01d30aa6d9304e90
    Faulting application path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Faulting module path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Report Id: 435e7d29-1e19-499e-a8c5-487a532ae020
    Faulting package full name: 
    Faulting package-relative application ID:7/31/2017 6:46 PM    Application Error    Faulting application name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Faulting module name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Exception code: 0xc0000005
    Fault offset: 0x00029d87
    Faulting process id: 0x1c1c
    Faulting application start time: 0x01d30a2d5131b61c
    Faulting application path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Faulting module path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Report Id: 9126ae7a-9771-4757-bdf3-c722329d9d53
    Faulting package full name: 
    Faulting package-relative application ID:7/31/2017 4:14 PM    Application Error    Faulting application name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Faulting module name: RtWlan.exe, version: 700.1660.1129.2012, time stamp: 0x50b6c623
    Exception code: 0xc0000005
    Fault offset: 0x00029d87
    Faulting process id: 0x2cf8
    Faulting application start time: 0x01d30a18243369e1
    Faulting application path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Faulting module path: C:\Program Files (x86)\REALTEK\USB Wireless LAN Utility\RtWlan.exe
    Report Id: c3a60976-20f4-4918-945c-d471aba04d76
    Faulting package full name: 
    Faulting package-relative application ID:

    Code:
    7/31/2017 6:12 PM    Application Error    Faulting application name: regsvr32.exe, version: 10.0.15063.0, time stamp: 0x467eb8c9
    Faulting module name: nvsulib.dll, version: 5.5.54.0, time stamp: 0x46de1515
    Exception code: 0xc0000096
    Fault offset: 0x00000000000316d8
    Faulting process id: 0x22c8
    Faulting application start time: 0x01d30a2896813304
    Faulting application path: C:\WINDOWS\system32\regsvr32.exe
    Faulting module path: C:\Program Files (x86)\NVIDIA Corporation\nTune\nvsulib.dll
    Report Id: 021dafdf-a6c1-4d0a-a920-65f86883ee72
    Faulting package full name: 
    Faulting package-relative application ID:7/31/2017 6:12 PM    Application Error    Faulting application name: regsvr32.exe, version: 10.0.15063.0, time stamp: 0x467eb8c9
    Faulting module name: nvsulib.dll, version: 5.5.54.0, time stamp: 0x46de1515
    Exception code: 0xc0000096
    Fault offset: 0x00000000000316d8
    Faulting process id: 0x26f4
    Faulting application start time: 0x01d30a2891e45f85
    Faulting application path: C:\WINDOWS\system32\regsvr32.exe
    Faulting module path: C:\Program Files (x86)\NVIDIA Corporation\nTune\nvsulib.dll
    Report Id: 7511b1a5-2180-4cfc-a7b4-5b75871c7d91
    Faulting package full name: 
    Faulting package-relative application ID:7/31/2017 6:12 PM    Application Error    Faulting application name: regsvr32.exe, version: 10.0.15063.0, time stamp: 0x467eb8c9
    Faulting module name: nvsulib.dll_unloaded, version: 5.5.54.0, time stamp: 0x46de1515
    Exception code: 0xc0000005
    Fault offset: 0x0000000000049d80
    Faulting process id: 0x22c8
    Faulting application start time: 0x01d30a2896813304
    Faulting application path: C:\WINDOWS\system32\regsvr32.exe
    Faulting module path: nvsulib.dll
    Report Id: c60746fa-ecf1-4b63-a769-efcfd4b21194
    Faulting package full name: 
    Faulting package-relative application ID:7/31/2017 6:12 PM    Application Error    Faulting application name: regsvr32.exe, version: 10.0.15063.0, time stamp: 0x467eb8c9
    Faulting module name: nvsulib.dll_unloaded, version: 5.5.54.0, time stamp: 0x46de1515
    Exception code: 0xc0000005
    Fault offset: 0x0000000000049d80
    Faulting process id: 0x26f4
    Faulting application start time: 0x01d30a2891e45f85
    Faulting application path: C:\WINDOWS\system32\regsvr32.exe
    Faulting module path: nvsulib.dll
    Report Id: c541b6ad-333c-4fe2-a087-58e49a00b083
    Faulting package full name: 
    Faulting package-relative application ID:
    Code:
    7/12/2017 5:44 PM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN7.5_0_BBHANG, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 1aa84e51-0f9d-427e-8246-1b552adcc949
    
    Problem signature:
    P1: 141
    P2: ffffa480f3bdb010
    P3: fffff802598465e0
    P4: 0
    P5: 7f08
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170712-1943.dmp
    \\?\C:\Windows\Temp\WER-1566843062-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3ECD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EEC.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F0D.tmp.txt
    \\?\C:\Windows\Temp\WER74E2.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_8a8e1d5be5202196ea7158c7e5c6d2d6d2b779_00000000_cab_53647afb
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 4d96c149-054b-4a9c-b0fe-f35770bc8d7e
    Report Status: 268435456
    Hashed bucket:


    Code:
    A corruption was discovered in the file system structure on volume F:.
    
    A corruption was found in a file system index structure.  The file reference number is 0xb00000000aad1.  The name of the file is "\Users\Arben\Documents\uTorrent\TNod User & Password Finder v1.6.1 Final + Portable[by Robert]\TNod\TNod\TNod-1.6.1-Final-Portable\TNod-1.6.1-Final-Portable\TNod-1.6.1-Final-Portable".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    The system failed to flush data to the transaction log. Corruption may occur in VolumeId: H:, DeviceName: \Device\HarddiskVolume27.
    (A device which does not exist was specified.)

    Code:
    A corruption was discovered in the file system structure on volume F:.
    
    A corruption was found in a file system index structure.  The file reference number is 0xb00000000aad1.  The name of the file is "\Users\Arben\Documents\uTorrent\TNod User & Password Finder v1.6.1 Final + Portable[by Robert]\TNod\TNod\TNod-1.6.1-Final-Portable\TNod-1.6.1-Final-Portable\TNod-1.6.1-Final-Portable".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    A corruption was discovered in the file system structure on volume F:.
    
    A corruption was found in a file system index structure.  The file reference number is 0xb00000000aad1.  The name of the file is "\Users\Arben\Documents\uTorrent\TNod User & Password Finder v1.6.1 Final + Portable[by Robert]\TNod\TNod\TNod-1.6.1-Final-Portable\TNod-1.6.1-Final-Portable\TNod-1.6.1-Final-Portable".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    The system failed to flush data to the transaction log. Corruption may occur in VolumeId: H:, DeviceName: \Device\HarddiskVolume16.
    (A device which does not exist was specified.)

    Code:
    A corruption was discovered in the file system structure on volume D:.
    
    A corruption was found in a file system index structure.  The file reference number is 0x5000000000005.  The name of the file is "<unable to determine file name>".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".

    Code:
    A corruption was discovered in the file system structure on volume D:.
    
    A corruption was found in a file system index structure.  The file reference number is 0x5000000000005.  The name of the file is "<unable to determine file name>".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    The IO operation at logical block address 0x853928 for Disk 1 (PDO name: \Device\00000052) failed due to a hardware error.

    Code:
    The IO operation at logical block address 0x853928 for Disk 1 (PDO name: \Device\00000052) failed due to a hardware error.
    Code:
    An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
    ehdrv
    ehdrv.sys
    ESET
    Support: ESET Knowledgebase

    Downloads: Downloads for Home ESET

    bcmwl664.sys
    Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
    OEM - no wireless drivers available at
    Support
    BCMWL664.SYS
    Broadcom 802.11 Network Adapter wireless driver
    Wireless LAN Infrastructure

    rtwlanu.sys
    Realtek RTLxxxxx Wireless USB 2.0 Adapter
    Used by different manufacturer's
    Realtek

    KeyCrypt64.sys
    Zemana AntiLogger Free driver
    Zemana AntiLogger Free




    ffffc681`8a0baa58 fffff80a`88357a9eUnable to load image \SystemRoot\system32\DRIVERS\KeyCrypt64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for KeyCrypt64.sys
    *** ERROR: Module load completed but symbols could not be loaded for KeyCrypt64.sys
    KeyCrypt64+0x7a9e
    ffffc681`8a0baa60 00000000`00000000
    ffffc681`8a0baa68 00000000`00000000
    ffffc681`8a0baa70 00000000`00000000
    ffffc681`8a0baa78 fffff80a`8737e9a5Unable to load image \SystemRoot\system32\DRIVERS\ehdrv.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ehdrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for ehdrv.sys
    ehdrv+0x1e9a5
    Last edited by zbook; 02 Aug 2017 at 09:52.
      My ComputerSystem Spec
  5.    04 Aug 2017 #5
    Join Date : Mar 2015
    Posts : 9
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    Hello!
    First of all, I'd like to thank you very much for all of your help. I removed Sandboxie and ZAM as I don't really use them, but kept Eset as it is my current Anti-Virus. Anyway, I think the crashes aren't related directly to problems with the apps themselves, but I think there may be a problem with one of my RAM modules.

    I had another BSOD a few minutes after booting my laptop, and this time it was of the type PAGE_FAULT_IN_NONPAGED_AREA
    so that got me thinking it might be a problem with my RAM, since I remembered that BSOD had happened to my laptop a couple of times before. Anyway, I remove both RAM cards from my laptop (2x8GB cards, one came in with the laptop, the other one I purchased), and put them back in their respective motherboard slots, boot my laptop, and this time it lasts about 3 hours before it crashes again (previously, it would last about 20-30 min the first time I boot it, and then crash within 5 minutes or even less).
    Anyway, I remove the second 8GB RAM module that I purchased, and left the laptop turned on overnight, I come back 10 hours later, and it was right where I left it with no problems which led me to think that it's most probably my other RAM module being problematic.

    So I tried to make a bootable memtest86+ USB, but my laptop wouldn't boot from it (changed the boot order, tried booting manually from it), so I downloaded a similar
    app with the name memtest86 from passmark, I could boot the laptop from it, ran it for about an hour, and got about 140 errors so I decided to call it quits. Anyway, the screen started flickering when the errors started appearing, and the module that got the errors is the one that I suspected was faulty after I started getting the BSODs of the type PAGE_FAULT_IN_NONPAGED_AREAAnyway, for the time being I removed the 'faulty' memory again, and put my other RAM module in the slot of the 'faulty memory' to check (if my laptop BSODs or not) if it's maybe a faulty slot, not a faulty memory, before I let it do 8 passes overnight. I'm posting some photos I took of the errors.

    Click image for larger version. 

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      My ComputerSystem Spec
  6.    04 Aug 2017 #6
    Join Date : Mar 2015
    Posts : 9
    Windows 10
    Thread Starter

    About my SSD, I think it's in a very good condition, at least that's what HDTune and Hard Disk Sentinel report.

    Here are some screenshots from those apps:

    Click image for larger version. 

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ID:	147110Click image for larger version. 

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ID:	147115
      My ComputerSystem Spec
  7.    04 Aug 2017 #7
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    For post #4 for each number please post the question with answer so that we can troubleshoot the computer and perform the needed steps.

    Only 1 memory error is malfunctioning RAM.
    When you check 1 module at a time you check them in the same DIMM to differentiate them.
    The bad one is then removed from the computer.
    The good ram is then moved to another DIMM and the Memtest86+ is repeated for 8 or more passes to check the DIMM.

    Once you get the RAM sorted out other testing can be done.
    Please post the questions with answers from the earlier post.
    The ESET driver was a documented source of BSOD.
    Unfortunately the computer environment changes with time. Programs are installed and uninstalled. The operating system may develop corruption. The drive may develop corruption. It is a moving target.
    We just had in another thread a user of Malwarebytes that had BSOD. They were attached to it and reluctant to uninstall it. But if it is a source of recurrent bsod adjustments need to be made.

    So during the troubleshooting process please uninstall documented antivirus that have produced bsod.
    Please turn on windows defender.

    Download and install either CPU-Z or HWINFO.
    Report into the thread whether the RAM is single or dual channel.
    HWiNFO - Download
    CPU-Z | Softwares | CPUID
      My ComputerSystem Spec
  8.    04 Aug 2017 #8
    Join Date : Mar 2015
    Posts : 9
    Windows 10
    Thread Starter

    okay, I will post answers for each step in post 4. Anyway, I've been using my laptop for many hours now, changed the DIMM of my working RAM and it's been all good. I'm doing the full 8 passes scan for my 'faulty' ram module, and when it finishes I will scan the 'working' module, and after that I need to put the 'working' module in the other DIMM and perform a third scan, right?
      My ComputerSystem Spec
  9.    04 Aug 2017 #9
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    For any RAM if there is just 1 error you can abort the testing. That RAM needs to be replaced whether it has 1 or 10 errors. There is nothing gained to see the total number of errors.
    For any RAM to have a proper test to conclude that it is functioning normally it needs to have 8 or more passes.
    If there are less than 8 passes the incidence of false negatives is too high. A false negative is getting a normal test result and still having faulty RAM. So the more passes the better but the minimum is 8 passes.
      My ComputerSystem Spec

 


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