Windows 10: Uninstalled Asus Realtek Audio Manager and now can't get sound to work

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  1. TairikuOkami's Avatar
    Posts : 3,333
    10.6 Home 1809 x64
       29 Jul 2017 #21

    Mantock said: View Post
    all audio drivers are 'up to date' as in, I try to update them and they immediately come back as being all current
    USB Audio Device seems like a generic driver, check who is the Driver Provider, most likely Microsoft.

    Try to scan with Driver Easy Free

    Manufacturer of this headset is great, since the official driver download does not work.

    Also check, what is your default audio playback device, it should be USB audio.
    Attached Thumbnails Attached Thumbnails capture_07292017_205817.jpg  
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  2.    29 Jul 2017 #22

    Click image for larger version. 

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  3.    29 Jul 2017 #23

    Hey Mantock,
    It looks like the problem is the Unknown USB Device (Device Descriptor Request Failed).

    Here are somethings to try (if you haven't already).
    1. Turn Off Fast Startup - Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials
    2. Turn Off USB Selective Suspend Settings - Turn On or Off USB Selective Suspend in Windows 10 Windows 10 Performance Maintenance Tutorials
    3. See if you can find/install just the USB Host Controllers for your motherboard.
    4. Install the chipset drivers for your mother board (going to affect more than just USB stuff)
    5. Use a third party driver program - 11 Free Driver Updater Tools (Updated July 2017)
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  4.    30 Jul 2017 #24

    Turned off fast startup, makes no change, also checked and my usb selective suspend setting is disabled by default due to my power plan. I will look into getting the right Azus driver for USB host controllers. I remember installing the chipset driver for the motherboard before I reset the PC and that didn't make a change so I don't know that I should do that again?
    I also was trying to use third party driver programs but the free ones all wanted money to do the job properly but I will look at your link.

    Thanks for all your dedicated help guys!

    and thanks for your comments as well TairikuOkami I will look into those things as well
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  5.    30 Jul 2017 #25

    This is the motherboard I have, I have tried installing the driver listed under 'USB' but it doesn't want to install, it tells me It doesn't recognise the right application and doesn't let me go futher, I might have the wrong driver, ill keep looking though
    Z97-A | Motherboards | ASUS United Kingdom
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  6. TairikuOkami's Avatar
    Posts : 3,333
    10.6 Home 1809 x64
       30 Jul 2017 #26

    It looks, that this headset has its own soundcard, it usually causes problems like this.

    Helium 150 Gaming Headset | Element Gaming (driver link does not work though).
      My ComputerSystem Spec

  7.    30 Jul 2017 #27

    This is the motherboard I have, I have tried installing the driver listed under 'USB' but it doesn't want to install, it tells me It doesn't recognise the right application and doesn't let me go futher, I might have the wrong driver, ill keep looking though
    Here are the latest Asmedia USB 3.0 drivers (1st one in the list contains all of them - x86/x64)
    Microsoft Update Catalog

    It's a .cab file so extract it to it's own directory using winrar, winzip, 7zip, etc .... If you can't run the setup.exe ... then update it manually thru Device Manager.

    1. Open Device Manager (Show Hidden Devices)
    2. Got to Universal Serial Bus Controllers
    2. Intel USB 3.0 Extensible Host Controller > Right Click > Update Driver > Browse My Computer > Browse to folder where your extracted the .cab file

    Note: This is only for your USB 3.0 ports, so once you update the drivers try your headset in a USB 3.0 port.

    These might be worth a try to get all your drivers identified properly and updated.
    Intel Chipset INF - Downloads for IntelĀ® Z97 Chipset
    Intel Driver Update Utility - IntelĀ® Driver Update Utility
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  8.    31 Jul 2017 #28

    Downloaded the first on the list, when trying to install it, it comes up with a warning and stops installing itself, I will try via the device manager method you mentioned.Click image for larger version. 

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  9.    31 Jul 2017 #29

    When trying to update the USB driver through the device manager it comes back with this
    Click image for larger version. 

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      My ComputerSystem Spec

  10.    31 Jul 2017 #30

    In the mean time I will install the Intel Driver Update Utility you mentioned.
      My ComputerSystem Spec


 
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