Windows 10: Uninstalled Asus Realtek Audio Manager and now can't get sound to work

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  1.    28 Jul 2017 #11

    I would try the headset on another PC, to confirm the headset is not defective.
      My ComputersSystem Spec

  2.    28 Jul 2017 #12

    Hmm, that sounds like a good idea, although, I only have a Mac laptop, and it doesn't even have drivers for Mac. But I will try to do that as soon as I can thanks
      My ComputerSystem Spec

  3.    28 Jul 2017 #13

    I'd try it on the Mac laptop and let the Mac set it up however it wants. It'll either work or it won't and if it does, then at least you know the headset isn't defective :)
      My ComputersSystem Spec

  4.    28 Jul 2017 #14


    I just plugged them into my Mac. They work without ANY drivers, just plug and play, all they needed was being selected in the sound panel. So now I know they are not defective, my desktop just refuses them for some reason, despite having the headset software installed Any other ideas?
    When I put them on the desktop I put them into a USB port in the back, so im pretty sure im plugging it into at least a USB 2.

    These are the headphones to be specific Helium 150 Gaming Headset | Element Gaming
      My ComputerSystem Spec

  5.    28 Jul 2017 #15

    BTW .. on the Win10 PC, have you tried uninstalling the Helium 150 drivers and just let windows set it up how it wants ?

    1. Unplug headset
    2. Check Control Panel > Programs & Features > If the drivers/software for it are listed, then uninstall them.
    3. Open Device Manger > View > Show Hidden Devices
    4. See if it's still listed anywhere (Audio Input & Outputs, Sound & Video, etc)
    5. If it is then uninstall it and if it ask to remove drivers say ... yes
    6. I'd reboot PC, just for good measure
    7. Plug headphones in and let windows set it up it, however it wants
      My ComputersSystem Spec

  6.    29 Jul 2017 #16


    So I tried everything above, even after deleting the USB drivers listed in the device manager (under both sets of audio headings) and rebooting PC, plugging it in, it still automatically refuses to recognise or use the USB headset, the audio Icon in my system tray immediately goes to one with a red x on it, and as soon as I unplug my USB headset it goes back to normal operation again.
      My ComputerSystem Spec

  7.    29 Jul 2017 #17

    The way I uninstall devices is different from Eagle 51's.
    My suggestion (since the other didn't work).
    Plug in the Headset
    Go to the Device Manager, it should be (probably) listed under Sound, Video and Game Controllers.
    RIGHT click on the entry for the headset and then LEFT click Uninstall. Also uninstall the drivers.
    Disconnect the USB headset
    Reboot the PC.
    After Windows starts plug the Headset in (no driver install) and see what happens. Windows should detect and install It (and possibly it will work OK without the vendor drivers or Windows will install the correct plug and play drivers).
      My ComputersSystem Spec

  8.    29 Jul 2017 #18

    Hey Mantock,
    When you plug the headset in, what does Device Manager show. Are there any yellow exclamations, unknown devices, etc. If so, a screen shot of Device Manager might help.
      My ComputersSystem Spec

  9.    29 Jul 2017 #19

    Click image for larger version. 

Name:	Device manager.jpg 
Views:	4 
Size:	279.0 KB 
ID:	146232

    This is with the USB headset plugged in, the entries that mention 'USB' are pretty much regarding that one USB headset device, as at this time I have no other USB audio equipment other than my desktop speakers which are fine.

    all audio drivers are 'up to date' as in, I try to update them and they immediately come back as being all current
      My ComputerSystem Spec

  10.    29 Jul 2017 #20

    Looks Ok, but I did forgot to tell you to do .... View > Show Hidden Devices Just curious about any Plug Play and Universal Serial Bus Controllers.

    Note: If there were problem devices they should show with out showing Hidden Devices.
      My ComputersSystem Spec

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